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For Companies At a Glance
- Tasks: You'll connect with patients, manage records, and ensure smooth office operations.
- Company: Join a leading multinational FMCG corporation known for quality and innovation.
- Benefits: Enjoy a collaborative work environment with opportunities for growth and development.
- Why this job: Make a real impact in patient care while working in a supportive team culture.
- Qualifications: Strong communication skills and attention to detail are essential; empathy is a must!
- Other info: This role offers a chance to contribute to meaningful marketing initiatives.
The predicted salary is between 28800 - 43200 £ per year.
- Long-term temp role with great permanent potential
- Call-centre role in supportive environment – no cold calling!
About Our Client
Our client is a large organisation with a reputation for excellence. Known for their high-quality products, they are committed to enhancing consumer experience and fostering a productive work environment
Job Description
* To manage a high volume of calls
* To create, update and close records in databases (CRM)
* To follow communication procedures, guidelines and policies
* To ensure at all times a professional image of yourself and the organisation is portrayed in any interaction
* To provide accurate, valid and complete information by using the right methods/tools
* Work with customer service manager to ensure proper customer service is being delivered
The Successful Applicant
A successful Customer Service Coordinator should have:
- Exceptional communication and interpersonal skills.
- A keen eye for detail and a high level of organisational ability.
- The capacity to handle sensitive information with discretion.
- A customer-focused approach and the ability to handle patient queries efficiently.
- Proficiency in using Microsoft Office Suite.
What\’s on Offer
- An hourly rate of £12.60 per hour, paid weekly, plus holiday pay.
- Opportunity to be a part of a large and supportive organisation and team located in Trowbridge.
- An engaging company culture that values teamwork and innovation.
- Five days on-site with a flexible work schedule.
- Temporary contract with great potential for extension and permanency.
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Customer Service Coordinator employer: Michael Page
Contact Detail:
Michael Page Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Coordinator
✨Tip Number 1
Familiarize yourself with the FMCG industry and its specific challenges. Understanding the nuances of this sector will help you speak confidently about how you can contribute to the team.
✨Tip Number 2
Highlight your communication skills during any interactions. Since the role involves liaising between patients and healthcare professionals, showcasing your ability to communicate effectively is crucial.
✨Tip Number 3
Demonstrate your empathy and compassion in conversations. This role requires a patient-centered approach, so sharing relevant experiences where you've shown care for others can set you apart.
✨Tip Number 4
Be prepared to discuss how you handle customer inquiries and resolve issues. Providing examples of past experiences where you've successfully managed customer concerns will show your capability in this area.
We think you need these skills to ace Customer Service Coordinator
Some tips for your application 🫡
Understand the Role: Take the time to thoroughly read the job description for the Customer Service Coordinator position. Understand the key responsibilities and required skills, such as communication and attention to detail, to tailor your application accordingly.
Highlight Relevant Experience: In your CV and cover letter, emphasize any previous experience in customer service or healthcare settings. Provide specific examples of how you've handled inquiries or coordinated with teams to ensure patient satisfaction.
Showcase Your Skills: Make sure to highlight your strong communication skills and ability to manage patient records. Mention any relevant software or tools you are familiar with that can aid in maintaining accurate information and coordinating appointments.
Personalize Your Application: Address your cover letter to the hiring manager if possible, and express your genuine interest in the company and the role. Share why you are passionate about providing top-tier customer service in the FMCG industry and how you can contribute to their mission.
How to prepare for a job interview at Michael Page
✨Show Your Empathy
As a Customer Service Coordinator, empathy is key. Be prepared to share examples of how you've handled customer inquiries with compassion and understanding in the past.
✨Demonstrate Product Knowledge
Familiarize yourself with the products and services offered by the company. During the interview, highlight your ability to quickly learn and retain product information to assist customers effectively.
✨Highlight Communication Skills
Strong communication is crucial in this role. Practice articulating your thoughts clearly and concisely, and be ready to discuss how you manage difficult conversations with patients or clients.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills. Think of specific situations where you successfully resolved issues or improved customer satisfaction, and be ready to share those stories.
