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For Companies At a Glance
- Tasks: Manage calls, update records, and ensure top-notch customer service.
- Company: Join a reputable organisation known for quality products and a supportive work environment.
- Benefits: Earn £12.60 per hour, enjoy holiday pay, and benefit from a flexible schedule.
- Why this job: Be part of a dynamic team that values innovation and teamwork with potential for permanent roles.
- Qualifications: Strong communication skills, attention to detail, and proficiency in Microsoft Office required.
- Other info: This is a long-term temp role with excellent chances for extension.
We are seeking a dedicated Customer Service Coordinator to join a fast-paced customer service office-based role in Trowbridge, Wiltshire. This temporary ongoing role requires excellent organisational skills and the ability to support business operations effectively. Client Details The organisation is a well-established, award-winning brand with a strong market presence. As a medium-sized company, they focus on delivering quality products and services to their customers Description Provide exceptional customer service and respond to inquiries promptly via phone and email. Coordinate and manage customer orders efficiently. Maintain accurate records and ensure data integrity in all transactions. Support the team in resolving customer issues and complaints professionally. Collaborate with internal departments to ensure smooth operations. Monitor and track delivery schedules to meet customer expectations. Prepare and process documentation related to customer accounts. Assist in improving customer service processes and procedures.Profile A successful Customer Service Coordinator should have: Previous experience in a customer service role, either customer-facing or over the phone. Strong organisational and multitasking abilities. Proficiency in using customer service software and systems. Excellent communication and interpersonal skills. Attention to detail and accuracy in handling data. A proactive approach to problem-solving and customer satisfaction. Ability to work effectively in a fast-paced environment in Wiltshire.Job Offer Competitive hourly rate between £14.00 and £15.00 per hour. Temporary ongoing position with the potential for future opportunities/permanent prospects, if desired. Work on-site for 5 days a week in Wiltshire. Opportunity to gain valuable experience in an award-winning Trowbridge-based business.If you are enthusiastic about providing excellent customer service and thrive in a dynamic environment, we encourage you to apply for this exciting role in Wiltshire
Contact Detail:
Michael Page Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Coordinator
✨Tip Number 1
Familiarise yourself with the company's products and services. Understanding what they offer will not only help you answer customer queries more effectively but also demonstrate your genuine interest in the role during any discussions.
✨Tip Number 2
Practice your communication skills, especially over the phone. Since this role involves managing a high volume of calls, being clear and concise while maintaining a friendly tone is crucial. Consider role-playing with a friend to simulate call scenarios.
✨Tip Number 3
Get comfortable with CRM software and Microsoft Office Suite. If you have access to similar tools, spend some time learning their features. This will give you a head start in managing records and ensuring accurate information is provided to customers.
✨Tip Number 4
Showcase your organisational skills by preparing examples of how you've handled multiple tasks or managed sensitive information in previous roles. Being able to discuss these experiences will highlight your suitability for the position.
We think you need these skills to ace Customer Service Coordinator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your exceptional communication and interpersonal skills, as well as your organisational abilities. Use specific examples from previous roles that demonstrate your customer service experience.
Craft a Strong Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention your ability to handle sensitive information with discretion and your proficiency in Microsoft Office Suite, as these are key requirements for the position.
Showcase Relevant Experience: When detailing your work history, focus on experiences that relate directly to managing calls and providing customer service. Highlight any experience with CRM systems or similar tools, as this will be beneficial for the role.
Proofread Your Application: Before submitting your application, carefully proofread all documents to ensure there are no spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Michael Page
✨Showcase Your Communication Skills
As a Customer Service Coordinator, exceptional communication is key. Be prepared to demonstrate your ability to articulate clearly and listen actively during the interview. Use examples from past experiences where you successfully resolved customer queries.
✨Highlight Your Organisational Abilities
The role requires a keen eye for detail and strong organisational skills. Discuss how you manage your time and tasks effectively, perhaps by sharing a specific instance where your organisational skills led to a successful outcome.
✨Demonstrate Discretion with Sensitive Information
Handling sensitive information is crucial in this role. Be ready to explain how you have maintained confidentiality in previous positions and why it’s important in customer service.
✨Familiarise Yourself with CRM Tools
Since the job involves managing records in databases, it’s beneficial to mention any experience you have with CRM systems. If you’re not familiar with specific tools, express your willingness to learn quickly and adapt to new technologies.
