Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Manage support contracts and ensure top-notch service delivery for customer satisfaction.
- Company: Join Westcon-Comstor, a leading IT distribution company with global revenues of US$4.35 billion.
- Benefits: Enjoy a dynamic work culture with opportunities for personal development and career growth.
- Why this job: Be part of a high-performance team making a real impact in the ICT industry.
- Qualifications: Knowledge of networking tech and proficiency in MS Office; ITIL certification preferred.
- Other info: Work across multiple geographies and time zones in a supportive environment.
The predicted salary is between 43200 - 72000 £ per year.
As a member of the Services Solutions Practice, the Service Delivery Manager will fulfill a key role within the business unit. Specifically, the Service Delivery Manager will drive best-in-class practices to assist the department in ensuring service delivery excellence. The Service Delivery Manager will contribute to a high-performance environment to achieve and maintain high levels of customer satisfaction.
Your Key Responsibilities
- Manage Support Contracts from end-to-end: Activation, Delivery, Closure (from order to in-life)
- Ensure data quality targets and customer SLA’s are achieved and maintained
- Commercial tracking of Support Contracts, including Service Variations
- Understand and utilize vendor support mechanisms
- Manage customer relationships for support contracts
- Provide formal reporting to customers regarding support activity and SLA adherence
- Act as a key point of escalation to manage customer expectations
- Identify and drive new business from existing accounts and maximize exposure of Westcon across those accounts
Qualifications / Requirements
Person Specification
Knowledge
- Good knowledge of Westcon portfolio
- General knowledge of networking and communications technology
- Proficiency in MS Office applications: Word, Excel, Outlook, PowerPoint
Customer Service Skills
- Excellent customer service skills
Desired Skills
- Strong team player, working across multiple geographies and time zones
- Technology experience and product knowledge
- Proven experience of service delivery in the ICT industry
- Objective, professional, and diligent
- Effective verbal and written communication skills
- Problem-solving ability and capability to deliver under pressure
- Enthusiastic and energetic
- Flexible and adaptable to new concepts and working methods
- Highly motivated for personal development
Qualifications
- ITIL Foundation, Practitioner, or equivalent
About Us
Join a growing global business. Westcon-Comstor is a leading name in IT distribution with US$4.35 billion in global revenues. We connect technology vendors to our distribution partners who resell software and solutions to businesses and other customers. This is an exciting time to join our expanding UK and Ireland operation, serving the EMEA region. We have ambitious plans and significant future potential, providing an excellent opportunity to grow your career in a dynamic and supportive culture.
Partner Success Delivery Manager employer: Westcon-Comstor
Contact Detail:
Westcon-Comstor Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Partner Success Delivery Manager
✨Tip Number 1
Familiarise yourself with the Westcon portfolio and their support contracts. Understanding the specifics of what they offer will help you engage in meaningful conversations during interviews and demonstrate your genuine interest in the role.
✨Tip Number 2
Brush up on your customer service skills, especially in a tech context. Be prepared to share examples of how you've successfully managed customer relationships and resolved issues, as this is crucial for the Partner Success Delivery Manager role.
✨Tip Number 3
Highlight your experience with service delivery in the ICT industry. Be ready to discuss specific challenges you've faced and how you overcame them, as this will showcase your problem-solving abilities and resilience under pressure.
✨Tip Number 4
Demonstrate your knowledge of ITIL practices. If you have any certifications or relevant training, mention these during your discussions, as they will reinforce your qualifications for managing support contracts effectively.
We think you need these skills to ace Partner Success Delivery Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in service delivery and customer relationship management. Use specific examples that demonstrate your ability to manage support contracts and achieve customer satisfaction.
Craft a Compelling Cover Letter: Write a cover letter that showcases your understanding of the role and the company. Mention your knowledge of the Westcon portfolio and how your skills align with the responsibilities outlined in the job description.
Highlight Relevant Skills: Emphasise your proficiency in MS Office applications and any experience you have in the ICT industry. Include examples of how you've successfully managed customer expectations and delivered under pressure.
Showcase Your Problem-Solving Abilities: In your application, provide examples of past challenges you've faced in service delivery and how you resolved them. This will demonstrate your problem-solving skills and your capability to thrive in a high-performance environment.
How to prepare for a job interview at Westcon-Comstor
✨Understand the Role
Make sure you have a solid grasp of what a Partner Success Delivery Manager does. Familiarise yourself with the key responsibilities, such as managing support contracts and ensuring customer satisfaction. This will help you demonstrate your understanding during the interview.
✨Showcase Your Customer Service Skills
Since excellent customer service skills are crucial for this role, prepare examples from your past experiences where you've successfully managed customer relationships or resolved issues. Highlight your ability to maintain high levels of customer satisfaction.
✨Demonstrate Problem-Solving Abilities
Be ready to discuss specific challenges you've faced in previous roles and how you overcame them. This will showcase your problem-solving skills and your capability to deliver under pressure, which are essential for the position.
✨Familiarise Yourself with the Company
Research Westcon-Comstor and its portfolio thoroughly. Understanding their products and services will not only help you answer questions more effectively but also show your genuine interest in the company and the role.
