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- Tasks: Manage customer relationships and provide expert horticultural advice.
- Company: Join a reputable horticultural grower known for quality and customer focus.
- Benefits: Competitive salary up to £45,000 with career growth opportunities.
- Why this job: Be part of a dynamic team in a growing industry with a passion for plants.
- Qualifications: Experience in landscaping or horticulture, strong communication skills required.
- Other info: This role is not eligible for UK Visa Sponsorship; pre-existing Right to Work needed.
The predicted salary is between 32400 - 54000 £ per year.
This role is not eligible for UK Visa Sponsorship - the successful applicant will need to have a pre-existing Right to Work in the UK in order to be offered an employment contract.
Do you have a passion for the horticultural / garden centre / landscaping / grounds maintenance sectors? Do you thrive on building strong customer relationships and providing excellent customer care? Are you looking for a new challenge in a dynamic and growing company?
Location of the Job: East Midlands.
Salary and Benefits Package: Paying up to £45,000 salary.
Additional Information: This is an exciting opportunity to join a reputable company with a strong market presence, offering career growth and development in a supportive environment.
About the Company: Our client is a well-established horticultural grower, supplying the amenity and commercial sectors across the UK. They are known for their high-quality products, customer-focused approach, and commitment to excellence in the horticultural industry.
The Job Role Details: You will play a key role in managing customer relationships, providing expert advice, and driving sales growth. You will oversee the entire customer lifecycle, from initial enquiries and quotations to product dispatch and after-sales support. Your knowledge of the horticultural industry will allow you to provide tailored solutions to meet client needs effectively.
Key Responsibilities:
- Conduct proactive sales activity to grow revenue and expand the customer base.
- Provide pricing, availability, and horticultural advice to customers.
- Build and maintain strong client relationships to encourage repeat business.
- Assist with credit control processes to ensure smooth financial transactions.
- Deliver accurate and timely cost calculations and quotations.
- Monitor stock levels and liaise with suppliers for purchasing requirements.
- Represent the company at trade shows, exhibitions, and industry events.
- Identify customer needs and market trends, reporting insights to senior management.
- Handle customer enquiries, complaints, and issues professionally.
- Collaborate with the sales team to share best practices and improve processes.
- Support the training and development of junior team members.
Ideal Person Skills & Qualifications:
- A previous background within grounds maintenance, landscaping, horticultural or amenity supplies.
- Strong knowledge of nursery stock, growing cycles, and plant care.
- Excellent communication and negotiation skills to engage customers at all levels.
- Proficient in Microsoft Office (Excel & Word) and CRM systems.
- Strong numerical and analytical skills for cost calculations and stock management.
How to apply: Please click on the apply button to submit your application.
We thank all applicants who apply for this role. However, please be advised that only those shortlisted for an interview will be contacted. Your application will be managed in complete confidence, and your personal details will not be passed to any third party without your prior permission.
Customer Service Manager - Landscaping employer: Menter a Busnes
Contact Detail:
Menter a Busnes Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Manager - Landscaping
✨Tip Number 1
Familiarise yourself with the latest trends in horticulture and landscaping. This knowledge will not only help you during interviews but also demonstrate your passion for the industry, making you a more attractive candidate.
✨Tip Number 2
Network with professionals in the horticultural sector. Attend local trade shows or industry events to meet potential colleagues and learn more about the company culture, which can give you an edge in your application.
✨Tip Number 3
Prepare to discuss specific examples of how you've successfully managed customer relationships in the past. Highlighting your experience in handling enquiries and complaints will show that you're well-equipped for this role.
✨Tip Number 4
Research the company’s products and services thoroughly. Being able to speak knowledgeably about their offerings during your interview will demonstrate your genuine interest and commitment to contributing to their success.
We think you need these skills to ace Customer Service Manager - Landscaping
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and the horticultural industry. Emphasise any previous roles in landscaping or grounds maintenance, showcasing your skills in managing customer relationships and providing expert advice.
Craft a Compelling Cover Letter: Write a cover letter that reflects your passion for horticulture and customer service. Mention specific examples of how you've successfully built client relationships and driven sales growth in past roles. This is your chance to show why you're the perfect fit for the company.
Highlight Relevant Skills: In your application, be sure to mention your proficiency in Microsoft Office and CRM systems, as well as your strong numerical and analytical skills. These are crucial for the role, so make them stand out.
Showcase Industry Knowledge: Demonstrate your understanding of the horticultural industry by mentioning your knowledge of nursery stock, growing cycles, and plant care. This will help you stand out as a candidate who can provide tailored solutions to meet client needs.
How to prepare for a job interview at Menter a Busnes
✨Show Your Passion for Horticulture
Make sure to express your enthusiasm for the horticultural and landscaping sectors during the interview. Share any personal experiences or projects that highlight your passion, as this will resonate well with the interviewers.
✨Demonstrate Customer Relationship Skills
Prepare examples of how you've successfully built and maintained customer relationships in previous roles. Highlight specific instances where your communication and negotiation skills led to positive outcomes, as this is crucial for the Customer Service Manager position.
✨Know Your Numbers
Brush up on your numerical and analytical skills, especially regarding cost calculations and stock management. Be ready to discuss how you’ve handled pricing and availability queries in the past, as this will showcase your ability to manage the financial aspects of the role.
✨Research the Company and Industry Trends
Familiarise yourself with the company’s products and services, as well as current trends in the horticultural industry. This knowledge will not only help you answer questions more effectively but also demonstrate your commitment to understanding the business landscape.
