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- Tasks: Support clients by resolving complex technical issues and ensuring smooth system operations.
- Company: Join FIS, a leader in fintech innovation, committed to diversity and collaboration.
- Benefits: Enjoy a full-time role with opportunities for growth and a supportive team culture.
- Why this job: Make a real impact in finance while working with cutting-edge technology and diverse teams.
- Qualifications: 5-7 years of experience in application support, with strong SQL and troubleshooting skills.
- Other info: Shift work required; flexible hours include early, mid, and late shifts.
The predicted salary is between 42000 - 84000 £ per year.
Join to apply for the role at FIS.
Type Of Hire: Experienced (relevant combo of work and education)
Education Desired: Bachelor's Degree
Position Type: Full time
Travel Percentage: 0%
Every day, our teams innovate across the world of finance. We collaborate to work smarter, while making a difference. We believe in diversity and inclusivity, giving a voice to everyone on the team. And we celebrate our success together. If you want to make an impact in fintech, we’d like to know: Are you FIS?
Your new role:
The FIS Supply Chain Finance Client Services team monitors system operation, supports customers, performs configuration changes, and collaborates internally to roll out the platform to new clients. As a Senior Operations & Application Support Analyst, you will provide 2nd and 3rd line support to our global customer network, owning resolution and root cause analysis of complex technical and functional issues at Level 2 or Level 3.
What You'll Do:
- Triaging tickets, analyzing, and resolving customer issues
- Maintaining effective communication with clients throughout incident resolution
- Identifying quick solutions for critical issues to restore business as usual in line with SLAs
- Monitoring system health using tools like infrastructure and application monitoring suites, SQL, and ActiveBatch
- Collaborating with Development, Infrastructure, and Implementation teams for onboarding new customers
- Resolving incidents or escalating when necessary
- Responding to system monitoring events
Who You Are:
- Experienced in 1st, 2nd, and 3rd line application support in a customer-facing environment
- Typically 5-7+ years of relevant experience, with a focus on quality over quantity
- Proven success in supporting, troubleshooting, and implementing major enterprise systems
- Comfortable working with large datasets and data transformation
- Passionate about helping others and solving problems
- Logical and insightful troubleshooting skills
- Capable of prioritizing tasks in a high-pressure environment
Advanced Technical Skills Including:
- SQL and RDBMS
- Monitoring and scheduling tools (DataDog & ActiveBatch)
- XML and data file formats
- Windows Servers
- Cloud and virtualization/containerization (Azure)
- Understanding of ITIL concepts
Working Hours:
This role involves shift work, with three shifts:
- Early Shift: 06:00 – 14:30 GMT
- Mid Shift: 09:00 – 17:30 GMT
- Late Shift: 14:30 – 23:00 GMT
A typical pattern is 1 Early, 3 Mid, 1 Late shift per week.
Privacy Statement:
FIS is committed to protecting personal information. For details, see our Online Privacy Notice.
Sourcing Model:
Our recruitment primarily uses direct sourcing. We do not accept resumes from non-preferred agencies and are not responsible for fees related to such submissions.
Seniority level: Mid-Senior level
Employment type: Full-time
Job function: Information Technology
Industries: IT Services, IT Consulting, Financial Services
Senior Operations and Application Support Analyst employer: FIS
Contact Detail:
FIS Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Operations and Application Support Analyst
✨Tip Number 1
Familiarise yourself with the specific tools mentioned in the job description, such as SQL, DataDog, and ActiveBatch. Having hands-on experience or even a basic understanding of these tools can set you apart during interviews.
✨Tip Number 2
Highlight your experience in triaging tickets and resolving customer issues in a high-pressure environment. Be prepared to share specific examples of how you've successfully managed complex technical problems in your previous roles.
✨Tip Number 3
Demonstrate your understanding of ITIL concepts and how they apply to operational support. This knowledge will show that you are not only technically skilled but also understand best practices in service management.
✨Tip Number 4
Be ready to discuss your approach to collaboration with different teams, such as Development and Infrastructure. Sharing examples of successful teamwork can illustrate your ability to work effectively in a cross-functional environment.
We think you need these skills to ace Senior Operations and Application Support Analyst
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in application support and operations. Emphasise your skills in SQL, troubleshooting, and customer service, as these are crucial for the role.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for fintech and your problem-solving abilities. Mention specific examples of how you've successfully resolved complex technical issues in previous roles.
Highlight Relevant Experience: In your application, focus on your 5-7+ years of experience in 1st, 2nd, and 3rd line support. Detail your familiarity with monitoring tools like DataDog and ActiveBatch, as well as your understanding of ITIL concepts.
Showcase Soft Skills: Don't forget to mention your communication skills and ability to work under pressure. These soft skills are essential for maintaining effective client communication and prioritising tasks in a high-pressure environment.
How to prepare for a job interview at FIS
✨Showcase Your Technical Skills
As a Senior Operations and Application Support Analyst, you'll need to demonstrate your proficiency in SQL, RDBMS, and monitoring tools like DataDog and ActiveBatch. Be prepared to discuss specific examples of how you've used these skills to resolve complex issues in previous roles.
✨Emphasise Problem-Solving Abilities
Highlight your logical and insightful troubleshooting skills during the interview. Share instances where you successfully identified root causes of technical problems and implemented effective solutions, especially in high-pressure environments.
✨Communicate Effectively
Effective communication is key in this role. Practice articulating your thought process clearly when discussing how you would handle customer incidents. Show that you can maintain open lines of communication with clients while resolving their issues.
✨Understand the Company Culture
FIS values diversity and inclusivity, so it's important to align with their culture. Research the company’s mission and values, and be ready to discuss how your personal values resonate with theirs. This will show that you're not just a fit for the role, but also for the team.
