Senior Claims Specialist - Credit and Political Risk

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About the Role:

To help achieve our vision of being a leading provider of credit and political risk claims solutions, delivering a first class claims handling service. This product is known internally as Financial Risk Solutions (FRS). Handling and resolving claims efficiently and fairly in accordance with the Claims Charter/Code of Conduct and Claims Process Guidelines. Working closely with the Head of FRS Claims, the Head of First Party Claims and the Global Head of FRS to deliver corporate goals whilst promoting LSM’s core values. The role will require strong technical knowledge; a flexible approach and sound claims handling judgement across all credit and political risk lines to ensure outstanding customer service at all times.

About the Department & Team:

LSM’s Claims department handle claims through all stages from initial notification to conclusion including analysis of new notifications, coverage, liability and quantum, establishing and monitoring appropriate reserves and making claims payments as required. The FRS Claims team handles claims across multiple product lines and jurisdictions including Structured Risk Solutions, Trade Credit and Political Risk and Non-payment insurance.

Key Responsibilities:

• Proactively handling a cross section of credit and political risk claims from first advice to closure, investing the necessary level of expertise required to investigate coverage, liability, quantum and strategy aspects of a file.
• Always follow applicable claims reserving philosophy and claims standards with appropriate referral.
• Liaising closely with relevant stakeholders throughout the life cycle of the claim, such as the policyholder, broker and co-insurers, actuaries and underwriters.
• Ensuring compliance with best practice, service and communication through system reporting and internal file audits.
• Ensuring compliance with approved Panel list including provision of direction to external lawyers and adjusters.
• Working with underwriters and business development managers to promote good working practices and relationships with clients.
• Ensure good file maintenance and record keeping.
• Promote the LSM Claims Charter and Code of Conduct delivering excellence in client service.
• Works with Head of FRS Claims and Head of First Party Claims as required.

Adherence to all relevant regulatory requirements forms part of your role, and the demonstration of behaviours as set out in the Conduct Risk Policy, as they relate to your role, is core to LSM's commitment to our Liberty Values, placing customers at the centre of our business and behaving with integrity. LSM expects you to understand your responsibilities relating to all regulatory and internal requirements, and to proactively demonstrate compliance with these requirements and behaviours at all times. These requirements include the Senior Managers and Certification Regime Conduct Rules, Solvency II, fair treatment of customers, Financial Crime, Data Protection, Conflicts of Interest, and Whistleblowing.

Skills and Experience:

• ACII qualified or working towards.
• Extensive experience in the London Market in relevant classes.
• Requires advanced knowledge of claims handling concepts, practices, procedures and techniques, including, but not limited to coverage issues, product lines, marketing, IT and product competition within the marketplace.
• Knowledge of law and insurance regulations in various jurisdictions.
• The ability to effectively interact with brokers and internal departments is essential.
• Excellent verbal, written communication and organization skills.
• Good negotiation, analytical and decision-making skills also required.
• Willingness to mix tasks and work in a changing environment to achieve the efficient operation of the claims team.

About Liberty Specialty Markets (LSM):

Liberty Specialty Markets is part of Global Risk Solutions and the broader Liberty Mutual Insurance Group, which is a leading global insurer. We offer a breadth of world-class insurance and reinsurance services to brokers and insureds in all major markets. Our people are key to our success. That is why "Put People First" is one of the five Liberty values which unite us as a global organisation. We bring this to life for our colleagues through:

• Offering a vibrant and inclusive environment and committing to their career development.
• Promoting diversity, equity and inclusion (DEI).
• Our Inclusion Matters framework and employee-led networks strengthen the diversity of our workforce and our inclusive environment.
• Reinforcing that collaborating together to share our unique perspectives help us make better decisions, deliver innovative solutions and pursue our ambitious goals.
• A supportive culture, which includes promoting a healthy work-life balance and working flexibly.