Premium Events Manager - Wembley Arena

Who We Are: Levy UK & Ireland is the vibrant and exciting sector of Compass Group, the world's largest catering company. We work at some of the greatest venues in the world, delivering legendary experiences in food, drink, and hospitality. In the UK, we are proud to have a wealth of long-standing partnerships with venues across sport, entertainment, and events. Our partnerships include venues such as Wimbledon, Twickenham, Edgbaston, Tottenham Hotspur, Chelsea, Principality Stadium, Scottish Event Campus (SEC) and ExCel London. We are culinary champions - it's what we do and it's what we are passionate about. At the core of our work is the belief that sustainably sourced great food and drink, coupled with exceptional service is key to creating legendary experiences. Focussed on 'doing the right thing' for our people and the planet, sustainability, wellbeing, diversity and inclusion are at the heart of what we do.

We are official partners of the British Paralympic Association and are proud to pay all our team members at least the Real Living Wage or London Living Wage. We collaborate with some of the UK's most game-changing and well-loved brands, all sharing our vision for bringing best-in-class experiences.

• Medicash - Healthcare benefits, including dental, optical and therapy treatments (includes up to 4 dependent children)
• Aviva Digicare - Free annual healthcare check
• Exclusive Benefits & Wellbeing site (Perks at Work)
• Entertainment discounts - up to 55% off cinema tickets
• Health & Wellbeing discounts - Discounts for Nuffield Health (20%) and Pure Gym (10%)
• Travel discounts - Discounts with holiday companies such as TUI and Expedia
• Shopping discounts - Save up to 15% at high street and online stores by purchasing Shopping Cards
• Meals on duty
• Vodafone discounts
• Pension scheme and Life Assurance
• Employee Assistance Programme
• 23 days + BH's and additional day off for your birthday
• 2 days additional leave, following return from Maternity leave during first year back
• Competitive and supportive family benefits
• Day off for baby's first birthday
• Holiday purchase scheme
• On-going training & development and career pathways
• Professional subscriptions paid
• Financial wellbeing programme and preferred rates on salary finance products

More about the role: Role Purpose: As our Premium Event Manager, you are key in managing the catering function at OVO Arena Wembley. You will take the lead in hospitality areas on event days and non-event days, ensuring they are delivered effectively and to the highest standard and continuously build strong client and supplier liaisons. It's all about taking full accountability for a great food and beverage experience, to match the clients' ambition, brand specifications and standards.

Key Responsibilities:

• To take ownership of the Premium operation with a focus on the Coors Lounge during event and non-event days
• Oversee and ensure that all services within remit are ready for operation at specific time and to the agreed standard.
• Drive our guest focus culture through consistently demonstrating an in-depth knowledge and appreciation of hospitality standards and client needs, that is infectious throughout your team.
• Close and detailed liaison with our client, premium area key partners and Levy Commercial Team to plan and deliver innovative solutions.
• Manage the business needs and performance standards in line with the Levy Core Signatures
• Monitor and maintain the Health and Safety policy, process, and culture across the venue.
• Directly liaise with client representatives and your Team Managers to ensure that communication and expectations are clear.
• Use structured, regular, and consistent meetings as a key tool.
• Lead the H&S culture and compliance across the venue
• Financially accountable for all costs and profitability of the premium operations

Person Specification:

• Minimum 3 years' experience in a comparative role
• Strong, quality operational experience with a passion for F&B
• Articulate and numerate. Able to accurately prepare quotes and reports
• Awareness of government legislation, including health and safety and employment law
• Proven competence of using systems and/or technology to enhance the operation
• The desire and ability to lead, direct and communicate both up and down the line, and to inspire others to want to follow, in the achievement of significant goals
• A creative thinker
• The drive and determination to get things done
• The desire and ability to interact personally and sensitively with others on an individual basis.
• To foster and develop others by offering support and encouragement
• A high level of influencing and interpersonal skills, capable of working collaboratively with team members and managing stakeholders at all levels of the organisation.
• Network and build relationships, and have a strong impact
• Excellent skill set (menu knowledge, technical organisation, time management)
• Understanding of production planning and optimising resources correctly
• Understand the financial impact of decisions taken
• Highly confident and positive
• A can-do attitude towards all work undertaken

About you: At Levy UK & Ireland, we take pride in fostering a workplace culture that celebrates diversity and promotes inclusion. We believe that our differences are our greatest strengths, and we are committed to creating an environment where every individual is valued, respected, and empowered. Our team is a vibrant tapestry of backgrounds, experiences, and perspectives, which enriches our creativity, innovation, and overall success. We are dedicated to providing equal opportunities, promoting fairness, and ensuring that all voices are heard. We firmly believe that a diverse team leads to innovation and creativity. We welcome candidates from all walks of life and backgrounds to join us in our mission to create a supportive and equitable work environment where everyone has the chance to excel and collaborate. Join us in our journey towards a more diverse and inclusive world, where every person has the chance to thrive and contribute their unique talents. Together, we can achieve greatness.