Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead a dynamic team to deliver top-notch customer service through calls and emails.
- Company: Join a vibrant company dedicated to exceptional client services and operational excellence.
- Benefits: Enjoy competitive salary, career growth, training, generous holidays, and a supportive environment.
- Why this job: Make a real impact by leading a talented team in a collaborative culture.
- Qualifications: Strong customer service background, excellent communication skills, and experience in change management required.
- Other info: This is a full-time role based in Shipley, West Yorkshire.
The predicted salary is between 28800 - 43200 £ per year.
Are you ready to take your career to the next level? Do you thrive in dynamic environments where every day brings new challenges? Is leading a team to deliver exceptional customer service your passion? Our client is currently looking for a Customer Service Team Leader to join their vibrant team in Shipley, West Yorkshire!
As the Customer Service Team Leader, you will take the helm of a multi-skilled Customer Relations Team, steering them to success through effective management of inbound and outbound calls and emails from both customers and clients. Your focus will be on quality and performance, establishing improved communication channels to ensure that we consistently deliver the highest level of customer service possible. You will oversee all customer service activities, ensuring compliance with service levels, and acting as a critical liaison for operational changes while resolving any business issues that arise.
Hours of Work: Full-time
Customer Service Team Leader Requirements:
- Strong background in Customer Service activities and management.
- Excellent communication skills, both verbal and written.
- Good knowledge of telephony systems, configurations and call routing.
- Proven track record of staff engagement and performance management.
- Experience in change management within an operation or contact centre environment.
Customer Service Team Leader Benefits:
- Competitive salary, commensurate with experience.
- Opportunity for career advancement in a growing company.
- Supportive and collaborative work environment.
- Training and professional development to enhance your skills.
- Generous holiday allowance and benefits package.
Meet the Organisation: They are committed to delivering exceptional services that meet their clients' needs. Their dedicated team is at the heart of their success, working tirelessly to ensure customer satisfaction while striving for operational excellence. They pride themselves on being an equal opportunities employer, where innovation and teamwork are encouraged.
If you think you are suitable for this Customer Service Team Leader role, please apply now! Don't miss the chance to lead a talented team and make a difference in our organisation!
Customer Service Team Leader employer: Talent.AI
Contact Detail:
Talent.AI Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Team Leader
✨Tip Number 1
Familiarise yourself with the company's values and mission. Understanding what drives the organisation will help you align your leadership style with their goals, making you a more attractive candidate.
✨Tip Number 2
Prepare to discuss your experience in managing customer service teams. Be ready to share specific examples of how you've improved team performance and customer satisfaction in previous roles.
✨Tip Number 3
Brush up on your knowledge of telephony systems and call routing. Being able to speak confidently about these tools will demonstrate your technical competence and readiness for the role.
✨Tip Number 4
Showcase your change management experience. Be prepared to discuss how you've successfully navigated operational changes in the past, as this is crucial for the Customer Service Team Leader position.
We think you need these skills to ace Customer Service Team Leader
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in customer service management. Include specific examples of how you've led teams, improved performance, and managed change within a contact centre environment.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and leadership. Mention your communication skills and how you plan to establish effective channels for your team to deliver exceptional service.
Highlight Relevant Experience: In your application, emphasise your background in managing inbound and outbound communications. Discuss any experience with telephony systems and how you've engaged staff to enhance performance.
Showcase Your Problem-Solving Skills: Provide examples of how you've resolved business issues in previous roles. This will demonstrate your ability to act as a critical liaison during operational changes and your commitment to maintaining high service levels.
How to prepare for a job interview at Talent.AI
✨Showcase Your Leadership Skills
As a Customer Service Team Leader, it's crucial to demonstrate your leadership abilities. Prepare examples of how you've successfully managed teams in the past, focusing on how you motivated staff and improved performance.
✨Know the Company Inside Out
Research the company thoroughly before the interview. Understand their values, mission, and the services they provide. This will help you align your answers with their goals and show that you're genuinely interested in the role.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills and ability to handle difficult situations. Think of specific scenarios from your previous experience where you resolved customer issues or managed team conflicts effectively.
✨Highlight Your Communication Skills
Excellent communication is key in this role. Be ready to discuss how you ensure clear communication within your team and with customers. Use examples that showcase your verbal and written communication prowess.
