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- Tasks: Deliver exceptional customer service and assist with various transactions in our restaurants.
- Company: Dobbies, a leading garden centre retailer in the UK, has been passionate about gardens since 1865.
- Benefits: Enjoy flexible holidays, generous discounts, financial wellbeing support, and access to development programs.
- Why this job: Join a vibrant team, gain diverse skills, and make a positive impact on customer experiences.
- Qualifications: Passion for hospitality, customer-facing experience, teamwork skills, and a positive attitude are essential.
- Other info: Opportunity to work in a fast-paced environment while celebrating success together.
The predicted salary is between 15600 - 24000 £ per year.
Our Restaurant Customer Advisors play an essential role in delivering an exceptional customer experience across our Restaurants - delivering tasty food, ensuring food hygiene, and driving sales.
Responsibilities
- Providing excellent customer service by assisting customers with various transactions across the store.
- Driving sales through customer interactions, while promoting the benefits of the Dobbies Club membership.
- Addressing customer queries with great product knowledge, including allergies and dietary requirements.
- Collaborating with your team to maintain the cleanliness and upkeep of your store.
- Working on the shopfloor and other areas as required, which may include stock work, cash handling, till operations, take-to-car deliveries, stock control routines, and restaurant service — an excellent opportunity to gain diverse skills and experience.
Who we are looking for
- You have a passion for delivering a great customer experience and serving everyone with a smile.
- You have experience in a customer-facing role and a passion for hospitality.
- You work well within a team, build relationships, and enjoy celebrating success.
- You are punctual, well-presented, and bring a positive, hardworking attitude.
- You are eager to learn new skills and gain new experiences.
- You thrive in a busy, fast-paced environment.
- You demonstrate our values at all times: being one team, getting better every day, bringing a smile, living and breathing gardens, and making it work for our customers.
What we offer
- Generous annual leave entitlement, with flexibility to use holidays when you want, requiring limited statutory days off.
- Uncapped discounts across our stores: 50% off in our Restaurants, 25% off in the Garden Centre, and 10% off in our food halls.
- Access to Wagestream — support your financial wellbeing by accessing earnings before payday, saving for the future, and receiving financial advice.
- Access to Retail Trust — confidential support, virtual GP, free counselling, and discounted retail rewards through our employee wellbeing platform.
- Access to Dobbies Academy — continue your development with our eLearning platform and development programs.
- A thriving culture; our passionate, diverse, and committed team makes it all happen for our customers.
About us
Founded in 1865 by James Dobbie, Dobbies is the only garden centre retailer with stores in every nation across the UK. Our passion for gardens and plants is what makes us unique. We showcase this through our own brand and branded products, concession partners, and services, championing garden living all year round. Many stores feature a restaurant or coffee shop, offering a relaxed environment for refreshments or meals. We organize events and experiences to bring communities together and partner with a national charity for fundraising efforts. We’re committed to being a great place to work. We encourage our colleagues to be their best selves, share wins, and celebrate success — together, we make it work for our customers.
Restaurant Customer Advisor employer: Dobbies Garden Centres Ltd
Contact Detail:
Dobbies Garden Centres Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Restaurant Customer Advisor
✨Tip Number 1
Familiarise yourself with Dobbies' values and mission. When you understand what drives the company, you can tailor your conversations during interviews to show how your personal values align with theirs.
✨Tip Number 2
Brush up on your product knowledge, especially regarding dietary requirements and allergies. Being able to confidently discuss menu items and their benefits will impress potential employers and demonstrate your commitment to customer service.
✨Tip Number 3
Showcase your teamwork skills by preparing examples of how you've successfully collaborated with others in previous roles. Highlighting your ability to work well within a team will resonate with the hiring managers at Dobbies.
✨Tip Number 4
Prepare to discuss your experiences in fast-paced environments. Share specific instances where you thrived under pressure, as this role requires someone who can maintain a positive attitude while managing multiple tasks.
We think you need these skills to ace Restaurant Customer Advisor
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and skills required for the Restaurant Customer Advisor position. Tailor your application to highlight your relevant experience in customer service and hospitality.
Showcase Your Passion: In your cover letter or personal statement, express your passion for delivering excellent customer experiences. Mention specific examples from your past roles where you went above and beyond to assist customers.
Highlight Teamwork Skills: Since collaboration is key in this role, emphasise your ability to work well within a team. Provide examples of how you've successfully collaborated with colleagues in previous jobs to achieve common goals.
Proofread Your Application: Before submitting your application, make sure to proofread it for any spelling or grammatical errors. A well-presented application reflects your attention to detail and professionalism.
How to prepare for a job interview at Dobbies Garden Centres Ltd
✨Show Your Passion for Customer Service
Make sure to express your enthusiasm for delivering excellent customer experiences. Share specific examples from your past roles where you went above and beyond to assist customers, as this aligns perfectly with what the company values.
✨Demonstrate Product Knowledge
Familiarise yourself with common dietary requirements and allergies, as well as the benefits of the Dobbies Club membership. Being able to confidently discuss these topics during the interview will show that you're prepared and knowledgeable.
✨Highlight Teamwork Skills
Since collaboration is key in this role, be ready to discuss how you've successfully worked within a team in previous jobs. Share stories that illustrate your ability to build relationships and celebrate team successes.
✨Emphasise Adaptability in a Fast-Paced Environment
Prepare to talk about your experience in busy settings and how you manage stress while maintaining a positive attitude. Providing examples of how you've thrived in similar environments will demonstrate your suitability for the role.
