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For Companies At a Glance
- Tasks: Lead the UK dealer network in enhancing aftersales capabilities and driving sales.
- Company: Join Triumph, a legendary brand known for crafting iconic motorcycles with passion and innovation.
- Benefits: Enjoy competitive perks like enhanced holidays, discounts on gear, and a supportive work environment.
- Why this job: Be part of a dynamic team that values your input and love for motorcycling while making a real impact.
- Qualifications: Previous experience in motorcycle or automotive aftersales is essential; strong communication and leadership skills are a must.
- Other info: Apply quickly as we may close applications early due to high interest!
The predicted salary is between 36000 - 60000 £ per year.
When registering to this job board, you will be redirected to the online application form. Please ensure that this is completed in full so that your application can be reviewed.
The Original British Motorcycling Company. At Triumph, we are driven to make the best motorcycles in the world. We build iconic motorcycles that celebrate our past while embracing the future through bold design, original styling, purposeful engineering, and a genuine passion for the ride.
Role Overview
We are seeking a Field Aftersales Manager to join the TGB Commercial Aftersales Team. The primary responsibility is to develop the UK dealer network's aftersales capability, including:
- Growing genuine parts and lubricants sales
- Enhancing service retention and parts buying loyalty
- Driving adoption and performance of Total Care service programmes such as Triumph Service Plans, Factory Extended Warranty, Online Service Booking, and Service Value Chain
Additional Responsibilities
- Encouraging dealer staff participation in commercial and technical aftersales training
- Managing the UK Technician apprenticeship programme with our partner
- Providing technical liaison and support between the Technical Aftersales department and dealers
Candidate Profile
The ideal candidate will be self-motivated, driven, and capable of working independently while maintaining high standards.
Experience & Skills
- Previous motorcycle or automotive aftersales experience, preferably in a field-based role
- Knowledge of dealer aftersales operations and best practices
- Strong communication skills, both verbal and written
- Ability to analyze data and summarize insights
- Experience in team management or dealer network management
- Strategic thinking and problem-solving skills
- Enthusiasm for motorcycling and leadership qualities
- Strong organizational and time management skills
- Team player mentality
Additional Information
Full details of the job description and person specification are available in the downloadable job files. We offer a range of competitive benefits, including an enhanced holiday scheme, employee benefits platform, and a favorable life assurance scheme. Motorcycle, clothing, and accessories are available at a heavily discounted rate. Join us for the ride!
Application Note
Due to high application volumes, we reserve the right to close the vacancy earlier than the advertised date. Please submit your application promptly to avoid missing out.
Field Aftersales Manager (MC561) employer: Triumph
Contact Detail:
Triumph Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Field Aftersales Manager (MC561)
✨Tip Number 1
Familiarise yourself with Triumph's brand values and product offerings. Understanding their iconic motorcycles and the passion behind them will help you connect with the team during interviews and demonstrate your enthusiasm for the role.
✨Tip Number 2
Network within the motorcycle and automotive industry. Attend events, join forums, or connect with current employees on LinkedIn to gain insights into the company culture and expectations for the Field Aftersales Manager position.
✨Tip Number 3
Prepare to discuss your experience in aftersales management and how you've successfully driven sales or improved service retention in previous roles. Be ready to share specific examples that highlight your strategic thinking and problem-solving skills.
✨Tip Number 4
Showcase your leadership qualities by discussing any experience you have in managing teams or training staff. Highlight how you can motivate dealer staff to participate in aftersales training and improve overall performance.
We think you need these skills to ace Field Aftersales Manager (MC561)
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the responsibilities and requirements of the Field Aftersales Manager position. Tailor your application to highlight relevant experience in motorcycle or automotive aftersales.
Craft a Compelling CV: Ensure your CV is up-to-date and clearly outlines your previous experience, particularly in aftersales roles. Emphasise your communication skills, data analysis abilities, and any leadership experience you have.
Write a Strong Cover Letter: In your cover letter, express your enthusiasm for motorcycling and how your skills align with the role. Mention specific examples of how you've successfully managed dealer networks or improved aftersales performance in the past.
Double-Check Your Application: Before submitting, review your application for any errors or missing information. Ensure that all required documents are included and that your application reflects your best self.
How to prepare for a job interview at Triumph
✨Know Your Motorcycles
Make sure you brush up on your knowledge of motorcycles, especially Triumph's models and their aftersales services. Being able to discuss specific features and how they relate to customer satisfaction will show your passion and expertise.
✨Demonstrate Your Analytical Skills
Prepare to discuss how you've used data analysis in previous roles to drive sales or improve service retention. Be ready to provide examples of how you summarised insights and implemented changes based on your findings.
✨Showcase Your Communication Skills
Since strong communication is key for this role, practice articulating your thoughts clearly and confidently. Think about how you can convey complex technical information in a way that’s easy for others to understand.
✨Emphasise Team Management Experience
Be prepared to talk about your experience in managing teams or dealer networks. Highlight any successful training programmes you've led or participated in, and how you motivated others to achieve their goals.
