Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead a passionate team to create exceptional client experiences at Selfridges Trafford Centre.
- Company: CHANEL is a renowned brand focused on creativity, individuality, and positive global impact.
- Benefits: Enjoy perks like private medical insurance, retail discounts, and employee sales.
- Why this job: Join a vibrant culture that values diversity and personal growth while making a difference.
- Qualifications: Strong leadership, communication skills, and a passion for beauty and client relationships required.
- Other info: This is a permanent role with flexible hours across 5 out of 7 days.
The predicted salary is between 28800 - 42000 £ per year.
Location: Selfridges Trafford Centre
Contract: Permanent, 35 hours/week, any 5 out of 7 days
CHANEL is an independent company that believes in the freedom of creation, cultivates human potential, and acts to have a positive impact in the world. Our mission at CHANEL Beauty is to underline what is most unique in every person and give our clients the confidence to become the true expression of themselves through exceptional fragrance, make-up, and skincare creations.
Job Purpose
In line with the Fragrance & Beauty vision and mission, the Account Manager will lead an energetic and passionate team dedicated to creating experiences with our clients. They will be responsible for all retail activities that contribute to the brand's image and market leadership by liaising with field and head office functions. The role includes managing the daily operations of the counter and coaching the team.
Key Responsibilities
- Leading the team
- Guide the team towards achieving results and developing individual talents
- Create an environment of ethics, integrity, and diversity to foster positive collaboration
- Address employee relations issues with support from the Retail Development Manager, in accordance with policies
- Facilitate communication within the team to ensure shared knowledge
- Share the brand vision and business challenges, empowering the team while holding them accountable
- Business Development
- Build CHANEL's client portfolio through data capture aligned with brand expectations
- Develop initiatives in line with the brand's strategy
- Manage staff rotas and operational zoning for optimal client experience
- Communicate stock needs to relevant parties
- Provide feedback and reports to influence strategies
- Experience Creation
- Lead by example to create personalized client experiences and foster long-term relationships
- Embrace digital shopping trends and the omni-channel journey
- Resolve client service complaints holistically to ensure satisfaction
- Equip the team with tools and training for excellent client experiences
- Maintain visual merchandising standards and a welcoming environment
- Brand Ambassador
- Possess strong knowledge of the brand and share its heritage with clients and the team
- Implement training and pursue self-learning to deepen brand and beauty culture
- Adhere to uniform and grooming guidelines
Skill Sets
- Leadership and Management
- Strategic thinking, inspiring communication
- Relationship building and influencing skills
- People development, coaching, and performance management
- Decisiveness and continuous improvement focus
- Soft Skills
- Effective communication and storytelling
- Curiosity, agility, and continuous learning
- Self-awareness, confidence, stress management
- Enthusiasm, motivation, integrity
Benefits at CHANEL
Our benefits support your professional and personal growth, including:
- Physical Wellbeing: Private Medical Insurance, Online GP, Cycle Scheme
- Financial Wellbeing: Pension, Life Assurance, Retail Discounts
- Mental Wellbeing: Employee Assistance Programmes
- Lifestyle: Attraction discounts, product discounts, employee sales
- Recognition: Service Awards, milestones rewards
*Benefits are subject to eligibility and change. At CHANEL, we foster an inclusive culture that values diversity and personal growth. We encourage your application, as your perspective and experience are valued.
Account Manager - Selfridges Trafford Centre employer: Chanel
Contact Detail:
Chanel Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Account Manager - Selfridges Trafford Centre
✨Tip Number 1
Familiarise yourself with CHANEL's brand values and heritage. Understanding their commitment to creativity and individuality will help you align your approach when discussing your vision for the role during interviews.
✨Tip Number 2
Showcase your leadership skills by preparing examples of how you've successfully managed teams in the past. Highlight specific instances where you inspired your team to achieve results or fostered a positive work environment.
✨Tip Number 3
Research current trends in the beauty and fragrance industry, especially those related to omni-channel experiences. Being able to discuss these trends and how they can be applied at CHANEL will demonstrate your proactive approach and industry knowledge.
✨Tip Number 4
Prepare to discuss your strategies for building client relationships and enhancing customer experiences. Think about how you can leverage data capture to develop a loyal client portfolio that aligns with CHANEL's expectations.
We think you need these skills to ace Account Manager - Selfridges Trafford Centre
Some tips for your application 🫡
Understand the Brand: Before applying, take some time to understand CHANEL's brand values and mission. Familiarise yourself with their products and the unique experiences they aim to create for clients. This knowledge will help you tailor your application to reflect your alignment with their vision.
Highlight Relevant Experience: In your CV and cover letter, emphasise any previous experience in retail management or client relations. Showcase specific examples where you've led a team, developed client relationships, or improved sales performance, as these are key responsibilities of the Account Manager role.
Showcase Leadership Skills: Since the role involves leading a team, make sure to highlight your leadership and coaching abilities. Provide examples of how you've inspired and developed team members in past roles, and how you foster an environment of collaboration and integrity.
Craft a Compelling Cover Letter: Your cover letter should not only express your enthusiasm for the role but also demonstrate your understanding of CHANEL's commitment to individuality and client experience. Use this opportunity to tell a story about your passion for beauty and how you can contribute to the brand's success.
How to prepare for a job interview at Chanel
✨Show Your Passion for the Brand
Make sure to express your enthusiasm for CHANEL and its values during the interview. Familiarise yourself with the brand's heritage and mission, as this will demonstrate your genuine interest and alignment with their vision.
✨Highlight Leadership Experience
As an Account Manager, you'll be leading a team. Be prepared to discuss your previous leadership roles, focusing on how you've inspired and developed team members. Share specific examples of how you've created a positive and collaborative environment.
✨Demonstrate Client-Centric Thinking
CHANEL places a strong emphasis on client experience. Prepare to discuss how you've previously built relationships with clients and resolved complaints effectively. Show that you understand the importance of personalising client interactions.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills and decision-making abilities. Think of scenarios where you've had to make quick decisions or manage conflicts within a team, and be ready to explain your thought process and outcomes.
