Account Manager - Selfridges Trafford Centre

Account Manager Location: Selfridges Trafford Centre Contract: Permanent, 35 hours/week, any 5 out of 7 days CHANEL is an independent company that believes in the freedom of creation, cultivates human potential, and acts to have a positive impact in the world. \”In order to be irreplaceable, one must always be different\” stated company founder, Gabrielle Chanel. At CHANEL, we strive to identify what is unique in each person and support them through their journey with the brand. Our mission at CHANEL Beauty is to underline what is most unique in every person and give our clients the confidence to become the true expression of themselves through exceptional fragrance, make-up, and skincare creations. Job Purpose In line with the Fragrance & Beauty vision and mission, the Account Manager will lead an energetic and passionate team dedicated to creating experiences with our clients. They will be responsible for all retail activities that contribute to the brand\’s image and market leadership by liaising with field and head office functions. The role includes managing the daily operations of the counter and coaching the team. Key Responsibilities Leading the team Guide the team towards achieving results and developing individual talents Create an environment of ethics, integrity, and diversity to foster positive collaboration Address employee relations issues with support from the Retail Development Manager, in accordance with policies Facilitate communication within the team to ensure shared knowledge Share the brand vision and business challenges, empowering the team while holding them accountable Business Development Build CHANEL\’s client portfolio through data capture aligned with brand expectations Develop initiatives in line with the brand\’s strategy Manage staff rotas and operational zoning for optimal client experience Communicate stock needs to relevant parties Provide feedback and reports to influence strategies Experience Creation Lead by example to create personalized client experiences and foster long-term relationships Embrace digital shopping trends and the omni-channel journey Resolve client service complaints holistically to ensure satisfaction Equip the team with tools and training for excellent client experiences Maintain visual merchandising standards and a welcoming environment Brand Ambassador Possess strong knowledge of the brand and share its heritage with clients and the team Implement training and pursue self-learning to deepen brand and beauty culture Adhere to uniform and grooming guidelines Skill Sets Leadership and Management Strategic thinking, inspiring communication Relationship building and influencing skills People development, coaching, and performance management Decisiveness and continuous improvement focus Soft Skills Effective communication and storytelling Curiosity, agility, and continuous learning Self-awareness, confidence, stress management Enthusiasm, motivation, integrity Benefits at CHANEL Our benefits support your professional and personal growth, including: Physical Wellbeing: Private Medical Insurance, Online GP, Cycle Scheme Financial Wellbeing: Pension, Life Assurance, Retail Discounts Mental Wellbeing: Employee Assistance Programmes Lifestyle: Attraction discounts, product discounts, employee sales Recognition: Service Awards, milestones rewards *Benefits are subject to eligibility and change. At CHANEL, we foster an inclusive culture that values diversity and personal growth. We encourage your application, as your perspective and experience are valued. #J-18808-Ljbffr