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- Tasks: Manage breakdown calls and schedule technicians to fix plant and vehicles efficiently.
- Company: Join a national business with a dedicated breakdown team in Castleford.
- Benefits: Enjoy 25 days annual leave, a discretionary bonus, and excellent pension contributions.
- Why this job: Be part of a dynamic team that values customer service and efficient problem-solving.
- Qualifications: Previous experience in a breakdown controller or scheduling role is essential.
- Other info: This is an office-based role with opportunities for growth in the plant and fleet sector.
The predicted salary is between 30000 - 42000 £ per year.
Our client is a national business who have a breakdown team in Castleford where all the breakdown controllers work in the office and manage all breakdowns for their fleet and plant. This role is to ensure calls are handled from drivers and other staff operating plant in the situation of a breakdown or an instance that has arisen that could result in a breakdown. All incidents require dealing with and prioritising then allocating a mobile technician to respond and fix the problem. The calls are nationally, and it is essential that you have previous experience in breakdown controller or scheduling role. Everyday tasks * Scheduling in technicians to site or roadside to assess and fix plant & vehicles * Manage the most cost efficient scheduling * Liaise with internal staff and teams providing excellent customer service * Book external repair work where necessary Our client is ideally looking for someone who has experience in a similar role within the plant and fleet sector, has excellent customer service skills, can prioritise workloads and work to deadlines. This role is office based with 25 days\’ annual leave plus statutory holidays and has a discretionary annual bonus and excellent pension contributions
Contact Detail:
Pyramid8 Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Breakdown Controller
✨Tip Number 1
Familiarise yourself with the specific breakdown processes and technologies used in the plant and fleet sector. Understanding the common issues that arise and how to efficiently manage them will give you an edge during interviews.
✨Tip Number 2
Network with professionals already working in breakdown control or scheduling roles. Engaging with industry contacts can provide insights into the role and may even lead to referrals, increasing your chances of landing the job.
✨Tip Number 3
Prepare to demonstrate your customer service skills through real-life examples. Since excellent customer service is crucial for this role, think of situations where you've successfully managed client expectations or resolved conflicts.
✨Tip Number 4
Research the company’s values and culture. Tailoring your approach to align with their ethos can make a significant difference, showing that you’re not just looking for any job, but that you genuinely want to be part of their team.
We think you need these skills to ace Breakdown Controller
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in breakdown control or scheduling roles. Emphasise any previous work with plant and fleet sectors, showcasing your ability to manage technicians and prioritise workloads.
Craft a Strong Cover Letter: Write a cover letter that specifically addresses the job description. Mention your customer service skills and provide examples of how you've successfully managed breakdown situations in the past.
Highlight Relevant Skills: In your application, clearly outline your skills related to scheduling, communication, and problem-solving. Use specific examples to demonstrate how these skills have helped you in previous roles.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for this role.
How to prepare for a job interview at Pyramid8
✨Showcase Your Experience
Make sure to highlight your previous experience in a breakdown controller or scheduling role. Be prepared to discuss specific examples of how you've managed breakdowns and scheduled technicians effectively.
✨Demonstrate Customer Service Skills
Since excellent customer service is crucial for this role, think of instances where you've gone above and beyond to assist customers. Share these stories during the interview to illustrate your commitment to providing top-notch service.
✨Prioritisation is Key
The ability to prioritise workloads is essential. Prepare to discuss how you manage competing demands and ensure that urgent breakdowns are addressed promptly while maintaining efficiency.
✨Familiarise Yourself with the Sector
Understanding the plant and fleet sector will give you an edge. Research common issues faced in breakdown scenarios and be ready to discuss how you would handle them, showing your knowledge and readiness for the role.
