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- Tasks: Prepare drinks and serve food while delivering top-notch customer service.
- Company: Join Compass Group UK&I, supporting military and government services across the UK.
- Benefits: Enjoy flexible part-time hours, opportunities for growth, and a supportive work culture.
- Why this job: Be part of a team that values individuality and rewards excellence in service.
- Qualifications: Great communication skills and a passion for customer service are essential.
- Other info: This role is contracted for 50 weeks a year with staggered shifts.
We're currently recruiting for talented Customer Service Assistants to help us create beautifully crafted drinks and provide exceptional customer service for Defence on a part-time basis, contracted to 27.5 hours per week. As a Customer Service Assistant, you will use your skills to deliver first-class service and perfectly presented drinks to our customers. You'll get given every opportunity to progress within a company that invests in its people, celebrates individuality, and rewards and recognises employees who go beyond the plate.
Here are your key responsibilities:
- Preparing perfectly blended drinks and serving high-quality food that delights our customers
- Maintaining an effective bar service with an emphasis on high-quality, efficient service
- Keeping the bar area clean
- Having a perfect knowledge of all beverages served in the bar, how to prepare them and how they should be presented
- Receiving and processing payments (cash and credit cards)
- Being an enthusiastic team player and excellent communicator
- Representing Defence and maintaining a positive brand image
- Complying with Food Handling & Hygiene standards
- Complying with Health & Safety regulations
Our ideal Customer Service Assistant will:
- Be a brilliant communicator and easily build relationships
- Have a warm personality and smartly presented
- Be committed to delivering high levels of customer service
- Strive for excellence in an eager and motivated manner
- Take initiative and make decisions that are right for our customers
- Possess the ability to work under pressure
- Demonstrate exceptional timekeeping and reliability
Part of Compass Group UK&I, ESS is the Defence, Government, and Energy services sector of Compass Group UK & Ireland. We support 250+ UK military establishments, high profile police, secure environments and government sites, along with a range of onshore and offshore facilities including platforms, drilling rigs, floatels and offices for the energy sector. We know that a friendly face makes all the difference, so we look for people who are passionate about delivering excellent customer service, at all levels, to join our teams.
Compass Group UK&I is committed to fostering an environment where every individual can truly be themselves at work and has equal opportunities to advance in their careers. We strive to build a culture that respects and celebrates the unique talents, beliefs, backgrounds, and abilities of all our team members. We want our colleagues to feel valued, empowered to reach their full potential, and to thrive - because diversity is our strength!
Customer Service Assistant employer: Compass Group
Contact Detail:
Compass Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Assistant
✨Tip Number 1
Familiarise yourself with the types of drinks and food served at Defence. Knowing the menu inside out will not only impress during your interview but also show your genuine interest in the role.
✨Tip Number 2
Practice your communication skills by engaging with friends or family in a customer service scenario. Being able to demonstrate your ability to build relationships and communicate effectively is key for this position.
✨Tip Number 3
Showcase your enthusiasm for teamwork. Think of examples from past experiences where you worked well in a team, as this role requires a collaborative spirit to deliver excellent service.
✨Tip Number 4
Research Compass Group UK&I and their values. Understanding their commitment to diversity and employee development can help you align your answers during the interview and demonstrate that you’re a good fit for their culture.
We think you need these skills to ace Customer Service Assistant
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and skills required for the Customer Service Assistant position. Tailor your application to highlight how your experience aligns with these requirements.
Craft a Personalised Cover Letter: Write a cover letter that reflects your enthusiasm for the role and the company. Mention specific aspects of Defence that appeal to you, such as their commitment to customer service and employee development.
Highlight Relevant Experience: In your CV, emphasise any previous customer service roles or experiences that demonstrate your ability to communicate effectively, work under pressure, and deliver high-quality service.
Showcase Your Personality: Since the role requires a warm personality and excellent communication skills, consider including a section in your application that showcases your interpersonal skills and how you connect with customers.
How to prepare for a job interview at Compass Group
✨Show Your Passion for Customer Service
Make sure to express your enthusiasm for delivering excellent customer service during the interview. Share specific examples of how you've gone above and beyond for customers in the past, as this aligns perfectly with what Defence is looking for.
✨Demonstrate Your Knowledge of Beverages
Since the role involves preparing and serving drinks, it's crucial to show that you have a good understanding of various beverages. Brush up on common drinks served in bars and be ready to discuss how they are prepared and presented.
✨Emphasise Teamwork and Communication Skills
As a Customer Service Assistant, you'll need to work well with others. Highlight your ability to communicate effectively and build relationships with both customers and colleagues. Share examples of successful teamwork from your previous experiences.
✨Prepare for Situational Questions
Expect questions that assess how you handle pressure and difficult situations. Think of scenarios where you've had to make quick decisions or resolve conflicts, and be ready to explain your thought process and the outcomes.
