Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Create unforgettable experiences for families by leading engaging activities and performances.
- Company: DFDS is a key player in European transport, dedicated to serving communities with exceptional service.
- Benefits: Enjoy flexible shifts, a fun work environment, and the chance to travel across various locations.
- Why this job: Join a vibrant team, make lasting memories, and bring joy to guests of all ages.
- Qualifications: Energetic, outgoing individuals with a passion for performance and hospitality are encouraged to apply.
- Other info: Diversity and inclusivity are valued; we welcome unique talents and perspectives.
The predicted salary is between 24000 - 36000 £ per year.
Join to apply for the Customer Entertainment Associate (FTC June - September) role at DFDS. This range is provided by DFDS. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.
Do you want to be a valued part of the critical infrastructure that serves communities across Europe and beyond? Are you looking for a position in which you can set direction and help shape our company? If so, then you could be the newest addition to our team as Customer Entertainment Associate (FTC June - September).
About The Role
As a Customer Entertainment Associate at DFDS, you will be at the heart of creating unforgettable experiences for our guests, especially our youngest travellers. Bringing characters like Jack the Pirate to life, you’ll lead engaging, interactive activities that delight families and elevate the onboard and portside atmosphere. With a flair for performance and a passion for hospitality, you’ll work closely with Marketing and Customer Experience teams to ensure every moment is filled with fun, surprise, and personalised service—turning ordinary journeys into cherished memories. This role requires you to work any 5 from 7 days per week, on a 7-12 hour variable shift (including weekends).
Responsibilities include:
- Portraying Jack the Pirate and other DFDS mascots to entertain children and families both onboard vessels and at port terminals.
- Leading themed games, storytelling sessions, arts and crafts, and other engaging activities as part of the Jack & Pirate Island experience.
- Collaborating with the Marketing and Social Media teams to develop and promote guest experiences, including participating in photos, videos, and live events.
- Interacting with passengers to gather feedback via surveys, and promptly escalating any service-impacting issues to the Customer Experience Manager.
- Traveling to various DFDS locations to support entertainment events, seasonal activations, and promotional campaigns across the passenger network.
About You
You’re energetic, outgoing, and passionate about delivering unforgettable experiences for families and children. You thrive on creating joyful, positive interactions and love engaging with guests of all ages. Whether you’re performing in character as Jack the Pirate or bringing energy to a live event, entertaining comes naturally to you. You’re adaptable and flexible, happy to work shifts across weekdays, weekends, and holidays, and you bring a creative flair to everything you do—always on the lookout for new ways to surprise and delight our guests.
Collaboration is second nature to you, and you work well with teams across departments like Marketing and Customer Experience. You’re proactive, self-motivated, and take initiative in both everyday guest interactions and large-scale promotional events. Comfortable in the spotlight, you’re confident representing DFDS at public events and trade fairs. You’re also willing to travel across our network, bringing your enthusiasm and expertise wherever it’s needed to help create memorable moments for our guests.
We believe that diversity and inclusivity strengthen teams. Contrasting opinions, varied skills, and strong characters bring out the best in us all. We look forward to you joining us.
Customer Entertainment Associate (FTC June - September) employer: DFDS
Contact Detail:
DFDS Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Entertainment Associate (FTC June - September)
✨Tip Number 1
Showcase your personality! As a Customer Entertainment Associate, your energy and enthusiasm are key. When networking or during interviews, let your passion for entertaining families and children shine through.
✨Tip Number 2
Familiarise yourself with DFDS and their brand. Understanding their values and the experiences they offer will help you align your answers and demonstrate how you can contribute to creating unforgettable moments for guests.
✨Tip Number 3
Prepare to discuss your previous experience in entertainment or hospitality. Think of specific examples where you've engaged audiences or created memorable experiences, as this will highlight your suitability for the role.
✨Tip Number 4
Be ready to showcase your creativity! Consider coming up with a fun idea or activity that you could implement as part of the role. This will demonstrate your proactive approach and ability to think on your feet.
We think you need these skills to ace Customer Entertainment Associate (FTC June - September)
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the responsibilities and requirements of the Customer Entertainment Associate position. Tailor your application to highlight relevant experiences that align with the role.
Showcase Your Personality: Since this role involves entertaining children and families, make sure to convey your energetic and outgoing personality in your application. Use examples from past experiences where you successfully engaged with audiences or created memorable moments.
Highlight Collaboration Skills: Emphasise your ability to work well with teams, especially in a collaborative environment like DFDS. Mention any previous experiences where you worked alongside marketing or customer experience teams to enhance guest interactions.
Tailor Your CV and Cover Letter: Craft a CV and cover letter that specifically address the skills and qualities mentioned in the job description. Use keywords from the posting, such as 'performance', 'hospitality', and 'creative flair', to ensure your application stands out.
How to prepare for a job interview at DFDS
✨Show Your Passion for Entertainment
Make sure to express your enthusiasm for creating memorable experiences, especially for children and families. Share any relevant experiences where you've entertained or engaged with guests, as this will demonstrate your suitability for the role.
✨Emphasise Team Collaboration
Highlight your ability to work well with others, particularly in a collaborative environment. Discuss any past experiences where you successfully worked with marketing or customer experience teams to enhance guest interactions.
✨Be Ready to Perform
Since the role involves portraying characters like Jack the Pirate, be prepared to showcase your performance skills during the interview. You might even consider bringing a short skit or idea to demonstrate your creativity and flair for entertainment.
✨Demonstrate Flexibility and Adaptability
The job requires working various shifts, including weekends and holidays. Be sure to convey your willingness to adapt to different schedules and environments, showcasing your commitment to delivering exceptional service regardless of the circumstances.
