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For Companies At a Glance
- Tasks: Provide top-notch service to passengers at the airport, ensuring smooth check-in and boarding.
- Company: Join Qatar Airways, a leading airline known for its exceptional service and global reach.
- Benefits: Enjoy a dynamic work environment with opportunities for growth and international exposure.
- Why this job: Be part of an extraordinary team where your skills can truly make a difference in travel experiences.
- Qualifications: Customer service experience and 1 year in Airport Operations are essential; high school diploma required.
- Other info: This is an entry-level, full-time position with shift work involved.
The predicted salary is between 30000 - 42000 £ per year.
We are currently recruiting for a Senior Airport Services Agent in Boston, MA. You will be responsible for providing quality service to passengers in respect to check-in, boarding, special services, lounges, and baggage services, ensuring passengers and their baggage are handled in a consistent manner according to QR’s standards and procedures.
Specific Accountabilities Include:
- Constant liaison with Check-in, transfer desk, and related areas for smooth passenger acceptance.
- Liaising with check-in, transfer desk, and supporting the Airport Services Supervisor.
- Escort and direct arriving/departing passengers to areas such as hotel desk, visa counter, transfer desk, lounges, and boarding gates.
- Assist duty officer with company material and records.
- Liaise with GHA for quick processing of hotel and transfer passengers.
- Work with GHA to ensure smooth passenger handling.
- Assist passengers with entry requirements, visas, residence permits, etc.
- Ensure passengers are assisted smoothly through airport facilities.
- Perform other related duties to ensure efficient operation of the work unit.
Join an extraordinary story where your skills, imagination, and ambition can make a difference. Grow and work on rewarding challenges within an international community. We believe in achieving what’s never been done before.
Minimum Requirements:
- Experience in customer service and at least 1 year in Airport Operations with a leading airline.
- High energy and positive attitude for high-pressure environments.
- DCS experience and ticketing knowledge are advantageous.
- Willingness to work shifts.
- Excellent knowledge of Amadeus is preferred.
- High school diploma or equivalent.
- Authorization to work lawfully in the US is required; this position is not eligible for visa sponsorship.
Additional Information:
- Seniority level: Entry level
- Employment type: Full-time
- Job function: Other
- Industries: Airlines and Aviation
Senior Airport Services Agent employer: Qatar Airways
Contact Detail:
Qatar Airways Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Airport Services Agent
✨Tip Number 1
Familiarise yourself with the specific operations and services offered by Qatar Airways. Understanding their unique customer service approach and operational standards will help you demonstrate your alignment with their values during interviews.
✨Tip Number 2
Network with current or former employees of Qatar Airways, especially those in airport services roles. They can provide valuable insights into the company culture and expectations, which can give you an edge in your application process.
✨Tip Number 3
Brush up on your knowledge of Amadeus and other relevant DCS systems. Being able to discuss your proficiency in these tools during your interview will show that you're prepared and capable of handling the technical aspects of the role.
✨Tip Number 4
Prepare for situational questions that assess your ability to handle high-pressure environments. Think of examples from your past experiences where you successfully managed stress and provided excellent customer service, as this is crucial for the Senior Airport Services Agent role.
We think you need these skills to ace Senior Airport Services Agent
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the responsibilities and requirements of the Senior Airport Services Agent position. Tailor your application to highlight relevant experience in customer service and airport operations.
Craft a Strong CV: Ensure your CV is up-to-date and clearly outlines your experience in customer service and any relevant airport operations roles. Highlight specific achievements and skills that align with the job requirements, such as DCS experience or knowledge of Amadeus.
Write a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and Qatar Airways. Mention how your background and skills make you a great fit for the position. Be sure to address your ability to work in high-pressure environments and your commitment to providing excellent passenger service.
Proofread Your Application: Before submitting your application, carefully proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial in the airline industry.
How to prepare for a job interview at Qatar Airways
✨Showcase Your Customer Service Skills
As a Senior Airport Services Agent, you'll be interacting with passengers constantly. Highlight your previous customer service experience and provide examples of how you've handled difficult situations or gone above and beyond for customers.
✨Familiarise Yourself with Airport Operations
Make sure you understand the basics of airport operations, especially in relation to check-in and boarding processes. Being knowledgeable about these areas will demonstrate your readiness for the role and your ability to handle the responsibilities effectively.
✨Demonstrate Your Ability to Work Under Pressure
This role requires a high energy and positive attitude, especially in high-pressure environments. Be prepared to discuss times when you've successfully managed stress and maintained a positive outlook while dealing with challenging situations.
✨Research Qatar Airways and Its Standards
Take some time to learn about Qatar Airways' values, mission, and service standards. Showing that you align with their ethos and understand their commitment to quality service will set you apart from other candidates.
