Welsh Housing Partnership Coach

We’re looking for an enthusiastic, motivated individual to join our Housing team as a Welsh Housing Partnership (WHP) Coach on a permanent basis. We’re embracing hybrid working. You will regularly work between our head office at St Hilary Court, Cardiff, visit our sites and hubs, and have the ability to work from home on occasion. With the full-time role, you'll have the option of working a 9-day fortnight – have a day off every other week!

What you’ll do:

• Working with our Welsh Housing Partnership properties, you will have a dedicated client base and be capable of building and developing a relationship with your contract holders to identify their potential and empower them to achieve their goals.
• Using a relational model of housing, you’ll deliver an efficient and effective person-centred housing service and promote contract sustainability.
• You’ll work with our customers to provide assistance on low-level ASB and manage ASB caseloads within your area, whilst also working with the Community Safety team and Neighbourhood Income Team.
• You’ll be responsible for managing voids and allocations within your area, along with daily housing management queries.

We cover 7 Local Authority areas: Bridgend, Vale of Glamorgan, Cardiff, RCT, Merthyr, Torfaen, and Newport.

What you’ll need:

• You’ll have a genuine passion and interest in what we do as an organisation and proven experience in a client service environment, to enhance our coaching approach to our customers within all remits of the role.
• You’ll need a good standard of education, and a relevant professional housing or business qualification is desirable, but not essential.
• Your proven experience in a customer service environment will complement your working knowledge of housing legislation and housing management.
• Experience of customer participation in service delivery, alongside experience of working with customers in a coaching environment, would be beneficial for this role.
• You’ll be a confident and enthusiastic person, who is committed to supporting colleagues to deliver a customer-focused housing service.
• You’ll have excellent interpersonal skills with the ability to manage your time effectively, as well as a good working knowledge of Microsoft Office, particularly Excel.
• A valid UK driving licence and access to a vehicle is essential for this role.

Benefits:

• Salary of £34,406 per annum
• Work a 9-day fortnight - have a day off every other week!
• 25 days annual leave plus bank holidays (pro rata) increasing with length of service!
• Generous pension contributions
• Medicash healthcare plan
• Join a socially conscious not-for-profit organisation
• Employee assistance programme and well-being resource available 24/7
• ‘Perks’ – a range of shopping and activity discounts and cashback options
• We are a Family Friendly organisation
• Develop with the support of our Learning and Development team

Opportunities for development:

We provide a range of learning and development opportunities to support you at every stage of your career. From technical training to leadership development, we have a range of programmes available for you.

Next steps:

If you would like further information about this opportunity please contact Saskia on [contact information]. If you are interested in applying for this role, please click 'Apply' below.

Closing date: Sunday 5th January 2025

Interview dates: Wednesday 15 and Thursday 16 January, 2025 (in person at St Hilary Court, Cardiff)

If successful for this role, a DBS check will be required. Hafod reserves the right to close this vacancy early should sufficient applications be received. Therefore, we encourage early applications to ensure consideration.