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For Companies At a Glance
- Tasks: Deliver exceptional customer service and assist with various transactions in our restaurants.
- Company: Join Dobbies, the UK's only garden centre retailer, celebrating garden living since 1865.
- Benefits: Enjoy flexible holidays, generous discounts, financial wellbeing support, and development opportunities.
- Why this job: Gain valuable experience in a fast-paced environment while being part of a passionate team.
- Qualifications: Must be customer-focused, team-oriented, and eager to learn new skills.
- Other info: Opportunities for growth through Dobbies Academy and a supportive team culture.
The predicted salary is between 24000 - 36000 £ per year.
Our Restaurant Customer Advisors play an essential role in delivering an exceptional customer experience across our Restaurants by providing tasty food, ensuring food hygiene, and driving sales.
Responsibilities
- Providing excellent customer service by assisting customers with various transactions across the store.
- Driving sales through customer interactions and promoting the benefits of the Dobbies Club membership.
- Assisting with customer queries using strong product knowledge, including allergies and dietary requirements.
- Collaborating with your team to maintain store cleanliness and upkeep.
- Working on the shopfloor and other areas as required, including stock management, cash handling, till work, take-to-car deliveries, stock routines, and restaurant service—an excellent opportunity to gain new skills and experience.
Who We Are Looking For
- Passionate about delivering a great customer experience with a friendly smile.
- Experience in a customer-facing role, preferably within hospitality.
- Team-oriented, able to build relationships, and enjoy celebrating success.
- Punctual, well-presented, and proactive with a can-do attitude.
- Eager to learn new skills and gain experience.
- Thrives in a busy, fast-paced environment.
- Demonstrates our values: being one team, continuous improvement, positivity, passion for gardens, and customer focus.
What We Offer
- Generous annual leave entitlement with flexible holidays.
- Uncapped store discounts: 50% off in Restaurants, 25% in the Garden Centre, and 10% in food halls.
- Access to Wagestream for financial wellbeing support.
- Support from Retail Trust, including confidential support, virtual GP, counselling, and retail rewards.
- Opportunities for development via Dobbies Academy and eLearning platforms.
- A passionate, diverse, and committed team culture.
About Us
Founded in 1865 by James Dobbie, Dobbies is the UK's only garden centre retailer with stores in every nation. We celebrate garden living all year round, showcasing our passion through a wide range of products, concessions, and services. Many stores feature restaurants or coffee shops where customers can relax and enjoy refreshments. We also host events and support charitable initiatives, fostering community engagement. We are dedicated to being a great place to work, encouraging our colleagues to be their best selves and celebrate achievements. Together, we make it work for our customers.
Restaurant Customer Advisor employer: Dobbies Garden Centres Ltd
Contact Detail:
Dobbies Garden Centres Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Restaurant Customer Advisor
✨Tip Number 1
Familiarise yourself with Dobbies' products and services, especially those related to food and gardening. This knowledge will help you engage customers effectively and demonstrate your passion for the brand during your interactions.
✨Tip Number 2
Practice your customer service skills by role-playing different scenarios with friends or family. Focus on handling queries about dietary requirements and promoting membership benefits, as these are key aspects of the role.
✨Tip Number 3
Showcase your teamwork abilities by sharing examples of how you've collaborated with others in previous roles. Highlighting your experience in a fast-paced environment will also demonstrate that you're ready to thrive in this position.
✨Tip Number 4
Prepare to discuss your proactive approach and can-do attitude during the interview. Think of specific instances where you've gone above and beyond to enhance customer experiences or improve team dynamics.
We think you need these skills to ace Restaurant Customer Advisor
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and skills required for the Restaurant Customer Advisor position. Tailor your application to highlight relevant experiences that align with these requirements.
Showcase Customer Service Skills: Emphasise your experience in customer-facing roles, particularly in hospitality. Provide specific examples of how you've delivered excellent customer service and handled queries effectively.
Highlight Teamwork and Proactivity: Mention instances where you've collaborated with a team to achieve goals or improve processes. Showcase your proactive attitude and willingness to learn new skills, as these are key traits for this role.
Craft a Personalised Cover Letter: Write a cover letter that reflects your passion for customer service and your enthusiasm for working in a fast-paced environment. Mention why you want to work at Dobbies and how you can contribute to their team culture.
How to prepare for a job interview at Dobbies Garden Centres Ltd
✨Show Your Passion for Customer Service
Make sure to express your enthusiasm for delivering excellent customer experiences. Share examples from your past roles where you went above and beyond to assist customers, as this aligns perfectly with the values of the company.
✨Demonstrate Product Knowledge
Familiarise yourself with common dietary requirements and allergies, as well as the benefits of the Dobbies Club membership. Being able to confidently discuss these topics will show that you're prepared and knowledgeable, which is crucial for a Restaurant Customer Advisor.
✨Emphasise Teamwork Skills
Highlight your ability to work collaboratively with others. Share instances where you successfully worked as part of a team to achieve a goal, as this role requires strong teamwork to maintain store cleanliness and drive sales.
✨Prepare for a Fast-Paced Environment
Be ready to discuss how you thrive in busy settings. Provide examples of how you've managed multiple tasks simultaneously in previous roles, showcasing your ability to stay organised and proactive under pressure.
