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- Tasks: Help customers design their dream kitchens with creativity and care.
- Company: Join IKEA, a global leader in home furnishings dedicated to making everyday life better.
- Benefits: Enjoy a 15% discount, life assurance, enhanced pension contributions, and flexible working options.
- Why this job: Be part of a diverse team that values your unique ideas and fosters personal growth.
- Qualifications: Customer service experience and a passion for home design are essential.
- Other info: We welcome applicants from all backgrounds and offer support throughout the recruitment process.
The predicted salary is between 26400 - 26400 £ per year.
You care about making a positive impact in the world. You understand that greatness requires thinking differently. An inclusive and accepting work environment is important to you. A job at IKEA is more than just home furnishings. Together, we work to make a better everyday life for the many. It's the perfect fit if you want to contribute, grow, and share. Join the team and start a better life for yourself.
Join our team and help customers create the heart of their homes! We're looking for someone who can make the planning experience enjoyable and inspiring by engaging with customers warmly and attentively. Apply today and be part of a team that turns kitchen dreams into reality at IKEA!
WHAT WE OFFERThe start date of employment will be: May-June 2025. The starting salary for this role is £26,400 per annum, based on competence and experience. 39 hours working 5 days per week, including late evenings and alternate weekends. We can discuss flexibility to match your life and our business needs during the interview.
- We are Disability Confident Level 3 Certified
Our co-workers bring unique ideas and talent to work every day, and we offer a variety of benefits that suit their and their family's everyday needs:
- 15% IKEA discount & discount portal helping you save £100’s on high-street retailers.
- Life assurance of 4 times your pay, enhanced statutory pension contributions & interest-free loans.
You have an interest in people’s lives at home and look to provide customers with personalised solutions that meet their needs. You have experience working in a customer-oriented business, working closely with sales targets and customer conversion rates. You are someone who is always looking for ways to improve the customer experience and grow sales, finding solutions to problems and communicating with the customer. You are open to learning and working with a variety of computer programmes including Microsoft Office suite and Planning Tools.
WHAT YOU’LL BE DOING ON THE DAY-TO-DAYPlanning & designing kitchens for customers in both initial and follow-up appointments to provide accurate plans, along with installation and custom worktop quotations where appropriate. You engage with customers identifying their needs, inspiring and advising them on suitable solutions for their life at home. Support maximising sales by ensuring the customer area is clean, well-presented, and easy to shop. Support with responding to customer emails, securing payments both in-store and remotely. You will communicate with customers in a variety of ways, including email, text, and calls starting from pre-appointment calls, and continuing through planning and purchase of their kitchen. You will support the overall customer shopping experience in the Kitchens Department by completing other tasks when needed, including ensuring products are available, priced, and supporting with kitchen enquiries.
WE CARE FOR THE PEOPLEIt takes the diversity of thought, background, and culture to make great ideas a reality. We welcome candidates from all walks of life, including those with disabilities, to join us, and feel valued in the workplace. Come see the wonderful workday where we create a better everyday life for the many.
RECRUITMENT PROCESS INFORMATIONLet us know if you require any adjustments to be made during the interview process as soon as possible. Please attach an updated CV and a cover letter with your application so we can get to know you better. Shortlisted candidates will be invited by email to attend a face-to-face interview. You may be asked to put together a kitchen plan in preparation for your interview, using the IKEA planner. You can find our planner on the IKEA website if you’d like to take a look! We understand not everyone will be successful, but we promise to keep you informed either way. For any advice or support, email emma.jones@Ingka.ikea.com and I will be happy to help!
Why you will love usFrom the deep forests in Sweden, we have spread our culture and values around the world. At the heart of our offer are our beautiful home-furnishing products and solutions, made with care for our planet, reaching millions of customers. At the heart of our business are our wonderful co-workers representing diversity in all dimensions and passionate about life at home. We all contribute with our uniqueness, and we want to grow and develop together. Our vision, “to create a better everyday life for the many people,” inspires and guides us in everything we do. This is IKEA.
What we all have in common- Living our values
- Being your unique self, while respecting and including others
- A passion for home furnishing
- Performing & delivering while learning & developing
Kitchen Planner employer: Inter IKEA Systems B.V.
Contact Detail:
Inter IKEA Systems B.V. Recruiting Team
emma.jones@Ingka.ikea.com
StudySmarter Expert Advice 🤫
We think this is how you could land Kitchen Planner
✨Tip Number 1
Familiarise yourself with IKEA's kitchen planning tools before your interview. This will not only help you feel more confident but also demonstrate your initiative and genuine interest in the role.
✨Tip Number 2
Engage with current IKEA employees or visit your local store to understand the customer experience better. This insight can help you tailor your approach during the interview and show that you value customer satisfaction.
✨Tip Number 3
Prepare to discuss specific examples from your past experiences where you've successfully improved customer interactions or sales. This will highlight your ability to contribute positively to the team and align with IKEA's values.
✨Tip Number 4
Be ready to showcase your creativity in kitchen design during the interview. Consider bringing a few ideas or concepts that reflect your understanding of customer needs and how you can inspire them in their kitchen planning journey.
We think you need these skills to ace Kitchen Planner
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a Kitchen Planner at IKEA. Familiarise yourself with the job description and think about how your skills and experiences align with what they are looking for.
Craft a Tailored CV: Your CV should highlight relevant experience in customer service and any previous roles that involved planning or design. Use specific examples to demonstrate how you've successfully engaged with customers and met sales targets.
Write a Compelling Cover Letter: In your cover letter, express your passion for home furnishings and your desire to create a positive impact in people's lives. Mention your understanding of IKEA's values and how you can contribute to their mission of making everyday life better for many.
Prepare for the Interview: If shortlisted, be ready to showcase your planning skills. Familiarise yourself with the IKEA planner tool and consider preparing a sample kitchen plan. This will demonstrate your ability to engage with customers and provide personalised solutions.
How to prepare for a job interview at Inter IKEA Systems B.V.
✨Know the IKEA Values
Familiarise yourself with IKEA's core values and mission. Understanding their commitment to creating a better everyday life for many will help you align your answers with what they stand for during the interview.
✨Prepare a Kitchen Plan
Since you may be asked to create a kitchen plan using the IKEA planner, take some time to practice with it before your interview. This will not only showcase your skills but also demonstrate your initiative and enthusiasm for the role.
✨Engage with Customer Scenarios
Think of examples from your past experiences where you successfully engaged with customers or improved their experience. Be ready to discuss how you can apply these skills in the context of kitchen planning at IKEA.
✨Ask Thoughtful Questions
Prepare some insightful questions about the role, team dynamics, or IKEA's approach to customer service. This shows your genuine interest in the position and helps you assess if it's the right fit for you.
