Senior IT Support Analyst

Join to apply for the Senior IT Support Analyst role at La Fosse Join to apply for the Senior IT Support Analyst role at La Fosse This range is provided by La Fosse. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more. Base pay range Direct message the job poster from La Fosse Location: London – 4 days on site We are working with a Global Entertainment company in search of a Senior IT Support Analyst to join their team. This is a hands-on, customer-facing role supporting users in the London office along with owning tickets globally with a range of technologies. As a key member of the IT team, you\’ll be responsible for the support, maintenance, and troubleshooting of IT systems and services including laptops, desktops, printers, mobile devices, and conferencing tools. You\’ll also work closely with colleagues to support business-critical applications and infrastructure, as well as contribute to ongoing IT projects. Key responsibilities: First and second-line support for local and remote users Setup, installation, and maintenance of hardware (PCs, laptops, printers, mobiles) Basic LAN/WAN and Wi-Fi troubleshooting Meeting and conference support (Teams, Slack, video conferencing) Equipment inventory management and asset tracking Supporting IT projects and occasional onsite support for company exhibitions Mentoring and being escalation point for Junior IT Support Key experience: Strong working knowledge of Windows and Mac operating systems Familiarity with Office 365 and Azure environments Basic networking skills (configuration and troubleshooting) Confident communicator with excellent customer service skills Self-motivated, reliable, and flexible with a can-do attitude Willingness to travel occasionally (some overnight stays may be required) If you\’re a tech-savvy problem-solver who enjoys a varied role with direct impact, we\’d love to hear from you. Seniority level Seniority level Associate Employment type Employment type Full-time Job function Job function Information Technology Industries Entertainment Providers Referrals increase your chances of interviewing at La Fosse by 2x Sign in to set job alerts for “Senior Information Technology Support Analyst” roles. London, England, United Kingdom 15 hours ago London, England, United Kingdom 2 days ago City Of London, England, United Kingdom £40,000.00-£45,000.00 2 weeks ago City Of London, England, United Kingdom £50,000.00-£60,000.00 2 weeks ago London, England, United Kingdom 1 day ago London Area, United Kingdom £65,000.00-£75,000.00 19 hours ago London, England, United Kingdom 2 weeks ago IT Service Delivery Lead/IT Support Lead Service Desk L2: Desktop Support Analyst London, England, United Kingdom 2 days ago London, England, United Kingdom 33 minutes ago Greater London, England, United Kingdom 2 weeks ago City Of London, England, United Kingdom 1 week ago London, England, United Kingdom 2 weeks ago IT Support Analyst (Senior Stakeholders) London Area, United Kingdom $28,000.00-$28,000.00 3 weeks ago Trainee Network Manager – (Senior IT Support Technician currently) – London – £38,000 London, England, United Kingdom 4 days ago London, England, United Kingdom 1 week ago We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI. #J-18808-Ljbffr