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- Tasks: Lead operations in healthcare services, ensuring top-notch service delivery and compliance.
- Company: Mitie is the UK's leading facilities management company, serving diverse sectors since 1987.
- Benefits: Enjoy virtual GP services, flexible benefits, discounts, life cover, and employee recognition programs.
- Why this job: Join a dynamic team focused on improving community health and service quality in a collaborative environment.
- Qualifications: Experience in healthcare or facilities management, strong leadership, and excellent communication skills required.
- Other info: This role offers a chance to make a real impact in healthcare operations.
The predicted salary is between 48000 - 84000 £ per year.
The Head of Operations, reporting to the Account Director, is responsible for overseeing the efficient functioning of Soft Facility Services (Cleaning, Patient Catering & Waste), ensuring high-quality service delivery and compliance with contractual specifications and regulations.
Responsibilities include managing daily operations, coordinating between departments, and implementing policies to improve service delivery. The role involves operational planning, cost control, resource management, monitoring service quality, and stakeholder communication. Maintaining safety standards and fostering a collaborative work environment are also key. Effective communication and problem-solving skills are essential for addressing challenges and driving continuous improvement.
Main Responsibilities:
- Manage and deliver a large multi-service complex contract effectively.
- Develop strategic plans and roadmaps for cleaning, catering, and waste services aligned with Mitie’s objectives, leveraging data analytics insights.
- Own the P&L for these services, focusing on both growth and profitability, and making trade-offs as needed.
- Ensure service delivery aligns with specifications and standards, meeting KPIs.
- Drive high standards of service delivery, efficiency, and quality across the portfolio.
- Collaborate with stakeholders to achieve contractual KPIs, ensuring client satisfaction.
- Build and maintain long-term client relationships, positioning Mitie as a trusted partner.
- Deputise for the Account Director when required.
- Take ownership of issues and act promptly, maintaining high standards.
- Develop operational plans to enhance service quality, profitability, and staff engagement.
What we’re looking for:
- Experience in Healthcare or soft facilities management with cleaning and catering expertise.
- Strong communication skills and ability to challenge upwards with senior stakeholders.
- Proven team leadership, motivation, and management of diverse facilities teams.
- Disciplined, driven, and able to act as a role model.
- Ability to work under pressure and meet deadlines.
- Forward-thinking with a positive attitude and flexibility.
- Excellent IT, communication, and interpersonal skills.
- Experience managing managers and large teams.
Our benefits include virtual GP services, financial wellbeing support via Salary Finance, flexible lifestyle benefits through Choices, high street discounts, cycle-to-work schemes, life cover, pension contributions, share plans, and employee recognition programs like Mitie Stars.
Since 1987, Mitie’s 72,000 employees have been maintaining facilities globally. We are the UK’s leading facilities management and professional services company, serving clients in banking, government, healthcare, and education sectors.
Seniority level: Mid-Senior level
Employment type: Full-time
Job function: Engineering and Management
Industries: Facilities Services
Head Of Operations - Healthcare employer: Mitie
Contact Detail:
Mitie Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Head Of Operations - Healthcare
✨Tip Number 1
Familiarise yourself with the specific challenges and trends in healthcare facilities management. Understanding the unique needs of this sector will help you demonstrate your expertise during conversations with the hiring team.
✨Tip Number 2
Network with professionals in the healthcare and facilities management sectors. Engaging with industry peers can provide valuable insights and potentially lead to referrals that may strengthen your application.
✨Tip Number 3
Prepare to discuss your experience with P&L management and how you've driven profitability in previous roles. Be ready to share specific examples that highlight your strategic planning and operational success.
✨Tip Number 4
Showcase your leadership style and how you motivate diverse teams. Be prepared to discuss how you've fostered collaboration and maintained high standards in service delivery, as these are key aspects of the role.
We think you need these skills to ace Head Of Operations - Healthcare
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in healthcare and soft facilities management. Emphasise your leadership skills and any specific achievements related to cleaning, catering, or waste services.
Craft a Compelling Cover Letter: Write a cover letter that directly addresses the responsibilities outlined in the job description. Showcase your strategic planning abilities and how you've successfully managed multi-service contracts in the past.
Highlight Key Skills: In your application, focus on your communication and problem-solving skills. Provide examples of how you've effectively collaborated with stakeholders and driven service quality improvements.
Showcase Your Achievements: Include quantifiable achievements in your application, such as improvements in service delivery, cost savings, or successful project implementations. This will demonstrate your ability to meet KPIs and enhance client satisfaction.
How to prepare for a job interview at Mitie
✨Understand the Role Thoroughly
Before the interview, make sure you have a solid grasp of the Head of Operations role and its responsibilities. Familiarise yourself with Mitie's operations in healthcare, particularly in cleaning, catering, and waste management. This will help you articulate how your experience aligns with their needs.
✨Showcase Your Leadership Skills
As this role involves managing diverse teams, be prepared to discuss your leadership style and provide examples of how you've motivated and managed teams in the past. Highlight any experience you have in healthcare or facilities management to demonstrate your capability.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities and decision-making skills. Prepare scenarios where you successfully navigated challenges in operations or service delivery, focusing on your approach to maintaining high standards and client satisfaction.
✨Emphasise Communication and Collaboration
Effective communication is key in this role. Be ready to discuss how you've collaborated with stakeholders and built long-term relationships in previous positions. Share specific examples that illustrate your ability to challenge upwards and maintain open lines of communication.
