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- Tasks: Provide top-notch 1st and 2nd line support for digital platforms.
- Company: Join a rapidly growing digital platform backed by a leading global group.
- Benefits: Enjoy a competitive salary, hybrid work model, and great perks like health plans and social events.
- Why this job: Be part of a dynamic team, enhance your tech skills, and make a real impact on user experience.
- Qualifications: Strong communication skills and prior IT support or customer service experience are essential.
- Other info: Opportunity for career growth in a vibrant central London location.
The predicted salary is between 20400 - 40800 £ per year.
Customer Support Agent (IT, User support & Training experience)- London (Hybrid) – Up to £34,000 + Benefits
Are you a personable, tech-savvy problem solver with a knack for customer service? We have an exciting role where you’ll help shape a rapidly growing digital platform, now part of a leading global group.
About the Role:
One of numi\’s core partners are looking for an Customer Support Agent, providing 1st and 2nd line support across a range of digital platforms also be able to do customer demos of the platforms & provide top tier user support.
You’ll work directly with clients and internal teams, ensuring a top-notch user experience as the team continue to scale
What You’ll Be Doing:
- Delivering remote support via phone, email, and video channels
- Troubleshooting customer issues, logging tickets, and following them through to resolution.
- Collaborating with internal teams to solve platform-related issues and document defects.
- Assisting the Operations Manager with reporting and managing shared inboxes.
- Supporting client demos and communicating software updates to use
What You Bring:
- Strong communication skills and a customer-first mindset.
- Experience in IT support or customer service (e-commerce experience is a bonus).
- A proactive, can-do attitude, especially when handling challenges.
- Ability to multitask and work effectively under time constraints.
- Analytical skills and a desire to learn and grow within the role.
What’s On Offer
- Competitive salary up to £34,000 + bonus scheme.
- Career growth opportunities, hybrid work model, and a central London.
- Pension scheme, health plan, team incentives, and social events.
Customer Support Agent (IT, User support & Training experience) employer: numi
Contact Detail:
numi Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Support Agent (IT, User support & Training experience)
✨Tip Number 1
Familiarize yourself with the digital platforms that the company uses. Understanding their features and common issues can help you stand out during the interview process.
✨Tip Number 2
Practice your communication skills, especially in a tech context. Being able to explain complex IT concepts in simple terms will be crucial for this role.
✨Tip Number 3
Showcase your problem-solving abilities by preparing examples of how you've successfully resolved customer issues in the past. This will demonstrate your proactive attitude.
✨Tip Number 4
Research the company culture and values. Aligning your personal values with those of the company can make a strong impression during your interactions with the team.
We think you need these skills to ace Customer Support Agent (IT, User support & Training experience)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in IT support and customer service. Emphasize any e-commerce experience you have, as it’s considered a bonus for this role.
Craft a Compelling Cover Letter: Write a cover letter that showcases your strong communication skills and customer-first mindset. Mention specific examples of how you've successfully resolved customer issues in the past.
Highlight Technical Skills: In your application, clearly outline your technical skills and familiarity with digital platforms. This will demonstrate your tech-savvy nature and ability to provide top-tier user support.
Show Enthusiasm for Learning: Express your desire to learn and grow within the role. Companies appreciate candidates who are proactive and eager to take on challenges, so make sure to convey this in your application.
How to prepare for a job interview at numi
✨Show Your Problem-Solving Skills
Be prepared to discuss specific examples of how you've successfully resolved customer issues in the past. Highlight your analytical skills and your proactive approach to troubleshooting.
✨Demonstrate Your Communication Skills
Since strong communication is key for this role, practice explaining complex technical concepts in simple terms. This will show that you can effectively communicate with clients who may not be tech-savvy.
✨Familiarize Yourself with the Platforms
Research the digital platforms you'll be supporting. Understanding their features and common issues will help you answer questions confidently and demonstrate your commitment to the role.
✨Prepare for Role-Playing Scenarios
Expect to engage in role-playing exercises during the interview. Practice handling customer inquiries or issues, as this will showcase your ability to provide top-tier user support in real-time.
