Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Join our team as a Helpdesk Administrator, managing PPM jobs and supporting engineers.
- Company: Be part of a leading Facilities and Maintenance Provider in Maidstone.
- Benefits: Enjoy a competitive salary and a full-time office-based role with a supportive team.
- Why this job: Gain valuable experience in a dynamic environment while contributing to essential services.
- Qualifications: Experience in administration and a keen eye for detail are essential.
- Other info: This is a permanent position with opportunities for growth and development.
The predicted salary is between 24000 - 42000 £ per year.
My client, a leading Facilities and Maintenance Provider, is currently recruiting for an experienced Facilities Helpdesk Administrator to join their team based at their Head Office. This is a full-time, office-based position - Monday to Friday, 8:30 AM to 5:30 PM.
Duties:
- Perform general administration duties.
- Plan, release, and allocate PPM jobs.
- Monitor and progress PPM jobs.
- Check the content of engineer worksheets.
- Cross-reference engineer worksheets for job numbers, signatures, and dates.
- Rename worksheets following a standard format and naming convention.
- Maintain PPM KPIs at 100%.
- Manage zero-cost jobs.
- Raise purchase orders.
- Arrange, monitor, and progress subcontractor PPMs.
- Chase engineers and subcontractors for completion paperwork and file as directed.
- Issue the All Released PPM spreadsheet to the client within four days of the period end.
- Raise remedial jobs when required.
- Undertake reactive help desk training to become competent for coverage when necessary.
- Follow protocol at all times.
- Cover all contracts as required during staff absences.
Helpdesk Administrator employer: JobFlurry
Contact Detail:
JobFlurry Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Helpdesk Administrator
✨Tip Number 1
Familiarise yourself with the specific software and tools commonly used in helpdesk administration. Being able to demonstrate your proficiency in these systems during an interview can set you apart from other candidates.
✨Tip Number 2
Research the company’s values and culture. Understanding what they prioritise can help you tailor your responses in interviews, showing that you’re not just a fit for the role but also for the team.
✨Tip Number 3
Prepare examples of how you've successfully managed multiple tasks or projects simultaneously. This role requires strong organisational skills, so showcasing your ability to handle various responsibilities will be beneficial.
✨Tip Number 4
Network with current or former employees of the company on platforms like LinkedIn. They can provide insights into the interview process and the work environment, which can help you prepare more effectively.
We think you need these skills to ace Helpdesk Administrator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in administration and facilities management. Emphasise any previous roles where you managed helpdesk tasks or worked with PPM jobs.
Craft a Strong Cover Letter: Write a cover letter that specifically addresses the job description. Mention your familiarity with administrative duties, your ability to manage multiple tasks, and your attention to detail, which are crucial for this role.
Showcase Relevant Skills: In your application, clearly outline skills such as organisation, communication, and proficiency in using helpdesk software. These are essential for the Helpdesk Administrator position.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail, which is vital for the role.
How to prepare for a job interview at JobFlurry
✨Know the Role Inside Out
Make sure you thoroughly understand the responsibilities of a Helpdesk Administrator. Familiarise yourself with tasks like planning and allocating PPM jobs, as well as managing KPIs. This will show your potential employer that you're genuinely interested in the position.
✨Demonstrate Your Organisational Skills
Since the role involves a lot of administration and monitoring, be prepared to discuss your organisational skills. Bring examples of how you've successfully managed multiple tasks or projects in the past, especially in a similar environment.
✨Prepare for Scenario Questions
Expect questions that assess your problem-solving abilities. Think about scenarios where you had to chase engineers or manage subcontractors. Be ready to explain how you handled these situations effectively.
✨Show Your Team Spirit
This role requires collaboration with various teams, so highlight your ability to work well with others. Share experiences where you contributed to a team effort, particularly in a helpdesk or administrative context.
