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For Companies At a Glance
- Tasks: Be the voice of our brand, helping customers via phone, email, and live chat.
- Company: Join an award-winning Tech Insurance firm that's disrupting the industry.
- Benefits: Enjoy a competitive salary, hybrid work, private healthcare, and 25 days holiday.
- Why this job: Work with top talent in a fast-paced environment that values your ambition.
- Qualifications: Experience in contact centres and strong communication skills are essential.
- Other info: Opportunity for fast-track career progression and paid overtime.
The predicted salary is between 24000 - 32000 £ per year.
Our client isn’t just growing, they’re disrupting. A global Tech Insurance firm with cutting-edge products and a fierce customer-first attitude is on the lookout for ambitious Customer Service Advisors ready to join a high-performing team.
If you’ve got experience in contact centres, thrive in fast-paced environments, and want to work alongside some of the best talent - this is your shot.
The Role: You’ll be the voice of the brand, connecting with customers via phone, email, and live chat. You’ll guide, support, and tailor solutions using best-in-class tech, while always keeping service levels high.
Why You’ll Love It Here:
- £28k–£31k + 10% performance bonus
- Paid overtime (Saturdays once a month – time & half)
- Hybrid working – 3 days in-office
- Vitality private healthcare
- 25 days holiday
- Fast-track career progression
- Inspiring team and leadership
You Bring:
- Contact centre/live chat/email support experience
- Insurance, banking or FCA-regulated environment knowledge
- Zendesk a plus
- Sharp communication skills
- Entrepreneurial mindset & team spirit
- Degree educated
Join a company that’s shaking up the market, with big tech, bold ideas, and a culture that rewards ambition.
Customer Service Specialist employer: Tate Recruitment
Contact Detail:
Tate Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Specialist
✨Tip Number 1
Familiarise yourself with the latest trends in tech insurance. Understanding the products and services offered by the company will not only help you during the interview but also show your genuine interest in the role.
✨Tip Number 2
Brush up on your communication skills, especially in a customer service context. Practising how to handle various customer scenarios can give you the confidence to shine during role-play exercises or situational questions in the interview.
✨Tip Number 3
Network with current or former employees of the company on platforms like LinkedIn. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach when applying.
✨Tip Number 4
Prepare specific examples from your past experience that demonstrate your problem-solving skills and ability to thrive in fast-paced environments. This will help you stand out as a candidate who can handle the demands of the role effectively.
We think you need these skills to ace Customer Service Specialist
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in contact centres and customer service roles. Emphasise any specific achievements or metrics that demonstrate your ability to thrive in fast-paced environments.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and your understanding of the tech insurance industry. Mention how your skills align with the company's customer-first attitude and their innovative approach.
Highlight Relevant Skills: In your application, clearly outline your communication skills and any experience with tools like Zendesk. If you have knowledge of the insurance or banking sectors, make sure to include that as well.
Show Enthusiasm for the Role: Convey your excitement about the opportunity to work with a high-performing team and your eagerness to contribute to the company's growth. This can set you apart from other candidates.
How to prepare for a job interview at Tate Recruitment
✨Showcase Your Communication Skills
As a Customer Service Specialist, strong communication is key. Be prepared to demonstrate your ability to articulate clearly and listen actively during the interview. Use examples from your past experiences to highlight how you've effectively resolved customer issues.
✨Familiarise Yourself with the Company
Research the tech insurance firm thoroughly. Understand their products, values, and what sets them apart in the market. This knowledge will not only impress the interviewers but also help you tailor your answers to align with their customer-first attitude.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills in real-life scenarios. Think of specific situations where you successfully handled customer complaints or provided exceptional service. Structure your answers using the STAR method (Situation, Task, Action, Result) for clarity.
✨Demonstrate Your Team Spirit
Since the role involves working within a high-performing team, be ready to discuss your collaborative experiences. Share examples of how you've contributed to team success and supported colleagues, showcasing your entrepreneurial mindset and willingness to work together.
