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- Tasks: Assist with incoming calls and emails, providing admin support and liaising with clients.
- Company: Join Dale Building Maintenance, a trusted property maintenance company in Cardiff since 1986.
- Benefits: Enjoy 28 days holiday, a pension scheme, and exclusive discounts on an online marketplace.
- Why this job: Be part of a dynamic team, gain valuable experience, and contribute to essential services.
- Qualifications: Excellent customer service skills and a can-do attitude are essential; property services experience is a plus.
- Other info: Secure employment with a reputable company offering monthly rewards and a wellbeing hour.
The predicted salary is between 24000 - 36000 £ per year.
DALE BUILDING MAINTENANCE LTD are a Specialist Property Maintenance Company based in Cardiff but operate throughout South Wales and the South West of England from five operational centres. We have been in business since 1986 and provide a maintenance and repair service to a variety of customers ranging from Retail, Housing Associations / Care Homes, Leisure and Insurance Companies.
Our Customer Contact Centre is based at our Head Office in Taffs Well near Cardiff and due to the award of new contracts and increased demand for our services we require HELP DESK ADMINISTRATORS for our Reactive Maintenance Division.
Job Role and Responsibilities
- Dealing with incoming calls and Emails
- Providing back up administration for the Work Co-ordinators and Service Delivery Managers
- Liaising with clients and updating information on job progress etc., onto our own job management system DALEFflow and the various clients own portals
- Direct contact with clients, tradesmen and repair partners
- To operate the help desk efficiently
- General office administration and contact support duties
- Provide a high level of customer service at all times
The suitable applicant will possess the following skills
- Excellent customer service experience, great telephone manner and strong attention to detail
- Previous experience of working within property services would be an advantage but not essential
- Ability to work under pressure and in a fast-paced environment
- Can do attitude
- Good IT knowledge
- Ability to multitask and prioritise workload
- Demonstrate good team working ability
- Self-motivated and enthusiastic
In return we offer
- Excellent negotiated salary
- 28 days holiday
- Pension scheme in operation
- Exclusive access to online marketplace for discounted items
- Access to an employee assistance programme
- Department rewards on a monthly basis
- Additional annual leave for longer service
- Wellbeing Hour a month
- Secure employment with a reputable company which has been in business for over 35 years.
Please apply by submitting a full C.V to vacancies.
Facilities Coordinator in Cardiff employer: Dale Building Maintenance Ltd
Contact Detail:
Dale Building Maintenance Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Facilities Coordinator in Cardiff
✨Tip Number 1
Familiarise yourself with the DALEFflow job management system mentioned in the job description. Understanding how this system works will give you an edge during interviews, as you'll be able to discuss how you can effectively manage tasks and improve efficiency.
✨Tip Number 2
Brush up on your customer service skills, especially over the phone. Since the role involves dealing with incoming calls, practice maintaining a friendly and professional tone while addressing customer queries. This will help you demonstrate your suitability for the position.
✨Tip Number 3
Research Dale Building Maintenance Ltd and their services. Knowing their client base and the types of properties they manage will allow you to tailor your conversation during the interview, showing that you're genuinely interested in the company and its operations.
✨Tip Number 4
Prepare examples of how you've successfully multitasked or worked under pressure in previous roles. Being able to share specific instances will illustrate your ability to thrive in a fast-paced environment, which is crucial for this position.
We think you need these skills to ace Facilities Coordinator in Cardiff
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and administration. Emphasise any previous roles where you dealt with clients or managed communications, as these are key for the Facilities Coordinator position.
Showcase Your Skills: In your application, clearly demonstrate your attention to detail, ability to multitask, and strong IT knowledge. Use specific examples from past experiences to illustrate how you've successfully managed similar responsibilities.
Craft a Compelling Cover Letter: Write a cover letter that reflects your enthusiasm for the role and the company. Mention why you want to work for Dale Building Maintenance Ltd and how your skills align with their needs, particularly in providing excellent customer service.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application shows professionalism and attention to detail, which is crucial for this role.
How to prepare for a job interview at Dale Building Maintenance Ltd
✨Showcase Your Customer Service Skills
Since the role requires excellent customer service experience, be prepared to share specific examples of how you've successfully handled customer interactions in the past. Highlight your ability to remain calm under pressure and resolve issues effectively.
✨Demonstrate Your IT Proficiency
Familiarise yourself with common job management systems and software that may be used in the role. If you have experience with similar tools, mention it during the interview to show you're ready to hit the ground running.
✨Emphasise Your Multitasking Abilities
The job involves managing multiple tasks simultaneously, so be ready to discuss how you prioritise your workload. Share examples of times when you've successfully juggled various responsibilities without compromising on quality.
✨Prepare Questions for the Interviewers
Having thoughtful questions prepared shows your interest in the role and the company. Ask about the team dynamics, the types of projects you'll be handling, or how success is measured in the position. This will also help you gauge if the company is the right fit for you.
