Head of Client Life Cycle Management

OVERALL PURPOSE
The role is based within the Group Investment Management Operations department and has responsibility for the client life cycle.

PRINCIPAL ELEMENTS AND ACCOUNTABILITIES
• Line management of a team of two life cycle administrators with responsibilities over
multiple jurisdictions
• Management and execution of all documentation required to on-board new clients for their client agreement.
o Ensuring all documentation complies with FCA ruling on anti-money laundering
documents and working effectively with the Risk & Compliance team to ensure
any issues are resolved
o Working with the operations teams to set up custodian accounts
o Suitability profiling using the online system and liaising with the Client
Relationship Manager regarding the outcome of the Suitability profiling
o Liaising with all stakeholders involved with client set up, including the Client
Management team, Investment team, Middle Office, Business Compliance
Officer, Risk & Compliance and Operations teams
• Management of client lifecycle activities for existing clients, including but not limited to:
o Coordinating the periodic reviews for Investment Management clients
o Monitoring and reviewing all documentation for existing clients, ensuring
changes to their portfolios are made in a timely and accurate manner.
o Monitoring and management of reporting distributions
o Offboarding of IM clients
• Management of administrative activities on portfolios, including but not limited to:
o Posting of funds in
o Payments initiations
o Initiation of FXs
• Supporting projects where applicable

CODE STAFF
• Under the SM&CR this role is classified as Code Staff.

QUALIFICATIONS AND EXPERIENCE
• Degree level or equivalent
• Financial services experience essential
• Relevant experience in a lifecycle management role for varied client types such as
Trust, Individual, Corporates and Charities
• Good knowledge of regulatory frameworks and business practices
• Microsoft Office Suite (including Word, Excel and PowerPoint)
• Touchstone Dynamics 365 Business Central system experience desirable

COMPETENCIES, SKILLS AND BEHAVIOURS
• Highly organised with an ability to plan and prioritise work within a fast-paced
environment involving multiple projects
• Excellent communication skills (written and verbal)
• Strong attention to detail
• Ability to work under pressure and to tight deadlines
• Self-motivated to achieve goals to improve own and company performance
• Pro-active with the ability to take initiative and work independently
• Discreet, loyal, confidential & trustworthy
• Ability to adapt easily to change
• Team oriented with flexible approach
• Positive and enthusiastic attitude
• Willing to work additional hours as required