Strategic Partnerships - Deliveroo Express

At Deliveroo, our mission is to transform the way people shop and eat, bringing the neighbourhood to your door by connecting customers, restaurants, shops and riders. We give people the opportunity to buy what they want, when and where they want it.

We are a technology-driven company at the forefront of the most rapidly expanding industry in the world. We are still a small team, making a very large impact, looking to answer some of the most interesting questions out there. We move fast, value autonomy and ownership, and we are always looking for new ideas.

This role sits within the New Verticals business unit on our Global Strategy, Product and Commercial team, which reports into the VP of Global Grocery & Retail and the Deliveroo COO. We are responsible for setting the strategy and lighting up new verticals, ensuring that Deliveroo has the right to win in the new and highly competitive on-demand Grocery and Retail market. The culture within the team is informal, fast-paced and entrepreneurial. Given the growth of the business and the senior stakeholder exposure, progression in the team can be fast.

Deliveroo Express is Deliveroo's new white-label solution that allows our partners to offer on-demand delivery directly through their own online websites/apps. Imagine going onto your favourite restaurant, grocer or retailer's website and having an order delivered in as little as 20 minutes - from the customer's point of view, you're ordering directly with the restaurant/grocery/retailer, and it's simply delivered by our rapid riders.

As a Strategic Partnerships Manager in the team, you will manage the day-to-day relationships with our white-label partners, which includes leading regular performance reviews, identifying opportunities for growth and overcoming operational challenges. You will work closely with various functions of Deliveroo to share insights from partners and ensure we are developing a "best in class" value proposition. With Deliveroo Express being a new product launched in April, you will play a pivotal role in defining the ongoing strategy and driving success of this proposition.

Using data to understand trends in performance and identify opportunities for operational excellence will be critical to your success in the role. You will need to be able to manage multiple projects at once, interacting with key functions such as Product, Operations and Commercial. You will use your business acumen and negotiation skills to win new business deals and build an ongoing pipeline.

• Directly own the day-to-day relationship with Deliveroo Express partners across all verticals - Restaurants, Grocery and Retail.
• Analyse and present insights on performance against KPIs during weekly/monthly/quarterly meetings and reviews.
• Conduct detailed analysis and extract insights to deliver operational excellence and identify ways to course-correct if needed.
• Identify opportunities to deepen and grow our partner relationships.
• Develop ongoing sales strategy for Deliveroo Express including pipeline development across markets, with support from your Commercial lead.
• Conduct new business pitching and commercial negotiation for new partners, with support from your Commercial lead.

• DECISIVE AND INFLUENTIAL: you should thrive in a fast-paced environment, and be comfortable with making fast decisions, even in times of ambiguity and based on intuition.
• ANALYTICAL AND COLLABORATIVE: there will be some number-crunching involved, but your role will also be about stepping back - you'll need to see the bigger picture and understand how your insights are aligned with the direction the business is heading in.
• COMMERCIAL: you will need to excel in building relationships with local commercial teams, and external partners and understand how best to bring our proposition to grocers and retailers.

• 3-5 years' experience in an account management, grocery/retail operations or strategy/strategic partnerships role.
• Confident in analysing data and extracting compelling and actionable insights.
• Strong operational mindset to identify opportunities for excellence and course-correct when needed.
• Partner obsessed, with effective relationship building, organisation and communication skills.
• Collaborative team player who is able to get the best out of the people around you.
• Experienced negotiator within the ability to drive mutual value for both partners and Deliveroo.
• London-based with a minimum of three days required in the office.

• Experience working with FMCG/grocery/retailer e-commerce or last mile operations preferable.
• Experience in working in a dynamic high-growth company is preferable.

At Deliveroo we know that people are the heart of the business and we prioritise their welfare. Benefits differ by country, but we offer many benefits in areas including healthcare, well-being, parental leave, pensions, and generous annual leave allowances, including time off to support a charitable cause of your choice.

At Deliveroo, we believe a great workplace is one that represents the world we live in and how beautifully diverse it can be. That means we have no judgement when it comes to any one of the things that make you who you are - your gender, race, sexuality, religion or a secret aversion to coriander. All you need is a passion for (most) food and a desire to be part of one of the fastest-growing businesses in a rapidly growing industry.

We are committed to diversity, equity and inclusion in all aspects of our hiring process. We recognise that some candidates may require adjustments to apply for a position or fairly participate in the interview process. If you require any adjustments, please don't hesitate to let us know. We will make every effort to provide the necessary adjustments to ensure you have an equitable opportunity to succeed.