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For Companies At a Glance
- Tasks: Engage with customers, handle queries, and upsell products while ensuring top-notch service.
- Company: Join LWC Drinks, the UK's fastest-growing drinks distributor, known for exceptional customer service.
- Benefits: Earn £12.47 per hour, enjoy a Monday to Friday schedule, plus a potential £2,000 bonus!
- Why this job: Be part of a dynamic team, build relationships, and make a real impact in customer satisfaction.
- Qualifications: Strong customer service skills, teamwork, and basic Excel knowledge are essential.
- Other info: Work in a supportive environment with opportunities for growth and development.
To work on retaining existing accounts, reporting technical faults on behalf of customers, upselling on certain products and introducing new lines. Taking a high volume of incoming calls which include customer complaints, queries, orders etc, contacting potential customers, order processing and arranging deliveries.
Main Duties
- To ensure high standards of customer service, taking and inputting orders efficiently and accurately.
- To have a clear and personable telephone manner.
- Take ownership of solving customer issues through proactive customer service.
- To promote the sale of LWC Drinks' own brand products.
- To retain strong relationships with account managers, helping them in acquiring new business and assisting with their administration needs.
- Building relationships with weekly telesales customers, being a regular point of contact.
- The ability to upsell certain products.
- Responsible for certain administration duties within the office; confirmation, sorting the post, filing, processing orders etc.
- Plan calls and target GAPs in supply using relevant systems.
Knowledge and Experience:
- Excellent customer service skills.
- Use of Microsoft Excel for spreadsheets and records.
- Ability to use the Trinity system.
- Good teamwork skills.
- Good communication and relationship building skills.
- Good product knowledge.
Additional Information
- £12.47 per hour
- Monday to Friday, 8:30am to 5pm
- Discretionary £2,000 bonus, subject to agreed KPIs
LWC Drinks Ltd provides licensed establishments with all their bar and sundry supplies. However, we are more than just a distributor, becoming the fastest growing privately owned drinks company in Britain, placing 24th in the Sunday Times PWC Profit Track 100. Our aim is to provide the best customer service in the industry, employing over 1,300 people, at 15 depots across the UK, with a Support Centre and Hub Distribution Centre based in Manchester.
Telesales Operator in Hereford employer: LWC Drinks
Contact Detail:
LWC Drinks Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Telesales Operator in Hereford
✨Tip Number 1
Familiarise yourself with LWC Drinks' product range and services. Understanding what you’ll be selling will not only boost your confidence but also help you engage more effectively with customers during calls.
✨Tip Number 2
Practice your telephone manner by role-playing with friends or family. A clear and personable approach is crucial in telesales, so getting comfortable with speaking on the phone can make a big difference.
✨Tip Number 3
Brush up on your customer service skills by reviewing common customer complaints and queries. Being prepared to handle these situations will demonstrate your proactive approach and problem-solving abilities.
✨Tip Number 4
Network with current or former employees of LWC Drinks if possible. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach during the interview process.
We think you need these skills to ace Telesales Operator in Hereford
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and telesales. Emphasise any previous roles where you managed high volumes of calls or dealt with customer complaints, as these are key aspects of the Telesales Operator position.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention specific skills that align with the job description, such as your ability to upsell products and build strong customer relationships.
Showcase Communication Skills: Since the role requires a clear and personable telephone manner, consider including examples in your application that demonstrate your effective communication skills. This could be through past experiences or achievements in customer service.
Highlight Technical Proficiency: Mention your familiarity with Microsoft Excel and any experience with similar systems like Trinity. Providing examples of how you've used these tools in previous roles can strengthen your application.
How to prepare for a job interview at LWC Drinks
✨Showcase Your Customer Service Skills
As a Telesales Operator, excellent customer service is key. Be prepared to share examples of how you've successfully handled customer complaints or queries in the past. Highlight your ability to remain calm and professional under pressure.
✨Demonstrate Your Product Knowledge
Familiarise yourself with LWC Drinks' products before the interview. Being able to discuss their offerings confidently will show your enthusiasm for the role and your commitment to upselling effectively.
✨Practice Your Telephone Manner
Since this role involves a lot of phone communication, practice speaking clearly and warmly. A personable telephone manner can make a significant difference in customer interactions, so consider doing mock calls with friends or family.
✨Prepare for Role-Specific Scenarios
Think about potential scenarios you might face as a Telesales Operator, such as dealing with a difficult customer or upselling a product. Prepare your responses to demonstrate your problem-solving skills and proactive approach to customer service.
