Maintenance Team Leader in Hemel Hempstead

About the Global Data Centers division of NTT Data Centers. NTT Global Data Centers is ranked as one of the top three leaders worldwide by IDC in their Colocation and Interconnection Services MarketScape, spanning more than 20 countries and regions including North America, Europe, Africa, India and APAC. As a neutral operator, we offer access to multiple cloud providers, a large variety of Internet Exchanges and telecommunication network providers including our own IPv6 compliant, tier 1 global IP network. Our clients benefit from tailored infrastructure and experience consistent best practices in design and operations across all of our reliable, scalable and customizable data centers.

Working at NTT Global Data Centers, we stand as one of the largest data center providers, dedicated to powering the digital infrastructure of tomorrow. Innovation is in our DNA. We thrive on pushing boundaries, exploring new possibilities, and embracing emerging technologies to continuously ensure that every interaction, every solution, and every outcome exceeds our clients' expectations. Our values are the guiding principles that shape our culture, define our identity, and propel us forward as one of the industry leaders.

What we offer you:

• An agile company culture with short decision-making paths and plenty of opportunities to show personal initiative
• Flexible working time models and mobile working (depending on your role)
• Allowance for the use of public transport and job bikes
• Allowance for the use of health and wellness
• Individual training and development opportunities
• Numerous other additional benefits such as birthday vouchers, employee advisory program, employee referral scheme, lunch allowance, company events, etc.

As the Critical Facilities Maintenance Shift Lead, you will be responsible for the shift patterns delivery of Facility Management (FM) services to NTT Data Centers, ensuring operational performance and efficiency is always maintained to the highest possible standards. You will provide engineering support and guidance in general on property matters affecting the ongoing management and development of NTT Data Centers.

You will be responsible for the management of the shift engineers on your working pattern, including but not limited to ensuring training matrices are up to date, ensuring that all planned absences are covered, and scenario drills are completed. You will provide technical support and leadership across the shift including first line response to any incidents that arise. Working with other shift leads, all handovers will be completed and documented using the agreed process. This role is full time based at our Hemel Hempstead 3 (HH3) site.

What you will do:

• Ensure that your shift team undertake all planned and reactive work allocated to them in the most effective and efficient manner by managing and controlling manpower and resources/materials on a day-to-day basis. This will include consulting with clients and building users to ensure minimum inconvenience or disruption whilst maintenance work is in progress and being carried out.
• Motivate, engage and drive a high-performance work environment.
• Proactively manage individual and team performance by setting objectives and regularly reviewing objectives.
• Work closely with the Critical Facilities Maintenance Manager and maintain responsibility for ensuring services are delivered in accordance with best practice processes and procedures.
• Act as first line escalation for incidents.
• Manage the ticketing queues.
• Manage specialist sub-contractors whilst on site ensuring that they comply with NTT rules and regulations e.g. undertaken induction, wear appropriate PPE, have good quality risk assessments and method statements, working safely whilst on site etc.
• Ensure that sub-contractors perform to the requirement of the contract.
• Administer sub-contractor work approvals and safe operation while repair or service is carried out on site.
• Ensure there is continuous development of the site's Emergency Operations Procedures and Standard Operating Procedure.

What we are looking for:

• Commitment to the delivery of excellent customer service.
• Full driving licence valid for use in the UK.
• Undergo full security checks to BS7858:2019.
• Experience in facilities, operations or engineering; in a Data Center critical environment.
• Working knowledge and understanding of engineering operations within Mission Critical Environments.
• Ability to present complex technical problems and resolution options in a clear well thought out easy to understand way.
• Comprehensive mechanical engineering understanding.
• LV Switching experience (HV an advantage).
• Demonstrable experience in operating and fault finding complex and integrated M&E systems including Transformers, LV, Generators, UPS, Electrical distribution, BMS, Air Conditioning, Fire suppression systems.
• AP12 LV/ AP15 HV Authorised Person.

We look forward to hearing from you! Interested in becoming part of an agile international team and actively shaping the digital infrastructure of tomorrow? Join our team by submitting your application today!