Facilities Manager - Horsham

Working Hours: 8:00 to 17:00, Monday to Friday

Contract Type: Fixed Term Contract

About EMCOR UK: At EMCOR UK, we revolutionise facilities management by combining our engineering heritage and innovation capability. We prioritise people in everything we do, collaborating closely with our customers to understand all their needs, from the big picture to day-to-day operations. Our purpose is to “create a better world at work”. Using our unique insight platform, "One Data World," we harness data-driven intelligence to make informed decisions, adapting our services to meet our customers’ evolving requirements. This allows us to cultivate an enhanced workplace experience for their teams whilst optimising efficiency, meticulously managing every asset, and minimising their impact on the planet. All supported by our commitment to safety, compliance, and assurance.

Role Overview: As part of the EMCOR UK Facilities Team, the Facilities Manager has the responsibility to ensure the delivery of operational, safety and financial ownership for our client site in Horsham. Ensuring key performance targets are maintained and establishing and maintaining key business relationships. You should ideally have experience of managing office relocations, as well as managing and developing a creative approach to workplace provision across the RSA Estate. Develop a high performing team that exceeds expectations on service excellence through first class customer focus, training and development. These duties are not solely restricted to the RSA Account and you may be asked to undertake similar duties in the local area. This list is not exhaustive and you may be asked to take on additional duties to suit the needs of the business.

What you’ll do:

• Ensure the smooth delivery of FM operational, safety and financial ownership, ensuring key performance targets are maintained and establishing and maintaining key business relationships across the RSA Estate.
• Work alongside the relocation steering committee to deliver a successful FM and Relocation scope.
• Ensure the day to day delivery of all Facilities Management functions, Office Moves/Relocations, Maintenance Services, Cleaning Services, Catering Services, Security Guarding.
• Minimise / eliminate FM risk through the implementation of robust processes & procedures.
• Develop a high performing team that exceeds expectations on service excellence through first class management, leadership, customer focus, training and development.
• Ensure EMCOR UK contract SLA are met & drive the implementation of best practice items including: Office Moves/Relocations, Hard & Soft Services Management, Performance Measurement via SLA’s & KPI’s, Communications Plan, Health & Safety Environment Management.
• Drive the continuous improvement agenda across all aspects of the Contract.
• Identify areas for improvement and recommend service initiatives.
• Check and oversee that all contractors conform to EMCOR UK approved contractor procedures; including providing satisfactory RAMS; insurance & indemnity cover; training records, qualifications & accreditations as necessary.
• Maintain contractors’ records and correspondence to ensure all contractors documentation complies with EMCOR UK contractors’ policy and procedures at all times.
• Conduct site specific induction for contractors and check to ensure they comply with agreed RAMS before allowing them to start work.
• Identify improvements to standard procedures to ensure that controls exist, and information is shared to proactively protect against risks/service failure.
• Regular auditing to ensure that the office meets the required health & safety standards as set by EMCOR UK and RSA, instigating corrective action as required.
• Ensure that directly employed staff understand their roles and receive appropriate training to develop their skills thereby maintaining a stable motivated workforce.
• Support the Soft Services Operations & Technical Operations Manager in collating data for Monthly and non-regular reports in a timely manner as required for both Hard & Soft Services.
• Comply with instructions relating to security and confidentiality.
• Ensure all paperwork, both EMCOR UK and sub-contractor is managed in an efficient and timely manner with accurate records kept on site, on the network and Data station.

Resource Responsibilities: 4 x Multi Skilled Engineer, 2 x Front of House/Security Operatives, 8 x Cleaning Operatives.

Person Specification: Experience in delivering both hard and soft services within a corporate environment. Familiarity of CAFM systems, including Help Desk, scheduling and auditing tools. Demonstrable operational leadership and ability to interface at executive levels, both internally and externally. Experience of safe working practices and permit to work systems. Knowledge of key operational procedures e.g. time sheets, planned maintenance systems, Quality and Health & Safety, Risk assessment/method statement and safe system of works. Solid communications skills- written and verbal. Operational and technical experience with demonstrated potential within building maintenance arena. Takes ownership and accountability and demonstrates commitment, loyalty and flexibility. IOSH Managing Safely or NEBOSH Certification. Valid UK driving licence.

25 Days holidays + Bank holidays. Holiday Buy Scheme - up to 5 days a year. Industry leading Maternity & Paternity Policies. Refer a Friend scheme – worth £500 per referral. GEMS – Internal recognition scheme with vouchers for Amazon and retail/dining. Access to Flex Benefits: Discount Shopping, Gym, Mobile, Family Activities, Insurance, Dining Experience, Car Leasing and Breakdown Cover. Bike To Work Scheme. Paid volunteering and charity days. Medicash - Health cash plan - Benefits covered include dental, optical, physiotherapy and a health & wellbeing. Employee Assistance Programme - Offering guidance and advice on Personal, Health, Legal and Financial queries.

At EMCOR UK, we embrace and celebrate diversity in all its forms. We welcome applicants from all backgrounds and experiences, regardless of age, race, gender, sexual orientation, religion, disability, or any other characteristic that makes you unique. We believe that a diverse and inclusive workforce fosters creativity, innovation, and better problem-solving. We encourage applications from all candidates and are committed to providing equal opportunities for employment and growth, supported by our inclusive policies and practices. Join us in our endeavour to build a culture of mutual respect and equity, a place where every voice is heard, and every individual is championed. Join us in building a better world at work.