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- Tasks: Support business users with timesheet compliance and provide first-line customer support.
- Company: Join Control Risks, a leader in risk management with a commitment to diversity and inclusion.
- Benefits: Enjoy hybrid working options, competitive pay, and a global bonus scheme based on performance.
- Why this job: Be part of a collaborative team that values your input and offers growth opportunities.
- Qualifications: Prior admin or customer service experience is preferred; strong IT skills are a plus.
- Other info: We welcome applicants from diverse backgrounds and offer reasonable adjustments for interviews.
The predicted salary is between 28800 - 43200 £ per year.
As the Business Support Administrator, you will be part of a dedicated team of subject matter experts who support business users to meet the weekly compliance requirement for time submission. This team addresses user questions, drives desired behaviours and fixes technical faults. The Business Support Administrator will provide first line customer support to business users and administrative support to the broader technical team, primarily through triaging requests, resolving basic enquiries and maintaining databases. You must be confident to work independently at times, whilst connecting into a broader team.
What You'll Do:
- Drive desired behaviours for timesheet submission in line with the company compliance policy, e.g., timely and accurate submission.
- Act as first point of contact for timesheet submission enquiries – resolving basic enquiries within 24 hours or less.
- Provide guidance and training to users on how to use the time entry portal.
- Refer complex training requests and questions to relevant subject matter experts or operational teams – follow through to ensure delivery.
- Review and monitor timesheets in draft stage, encouraging users to submit draft timesheets and providing insight to your own team on submission rates.
Collaboration & Triage:
- Manage a dedicated mailbox and process for organising and responding to enquiries from business users.
- Work in collaboration with subject matter experts including operational teams, financial systems analysts and technology teams.
- Triage complex enquiries/system fixes to subject matter experts for their attention – following through to completion.
Data Management:
- Maintain a central database of user issue error tickets relating to time submission.
- Take minutes and actions on behalf of the subject matter experts at weekly stand-ups.
- Maintain records for any colleagues significantly impacted by a system failure.
- Prepare bi-weekly leadership memo – collating data supplied by subject matter experts.
Who You Are:
- Prior administrative experience, ideally in a consultancy firm.
- Prior experience in customer service, ideally a help desk environment.
- Excellent verbal and written communication skills.
- Good customer service and problem-solving skills.
- Prior experience of using internal enterprise systems – Microsoft 365 platforms would be advantageous.
- Degree or professional qualifications desirable or similar workplace experience.
- Strong IT skills including Microsoft Outlook, Word, PowerPoint and Excel; Visio & SharePoint would be advantageous.
- Strong communication skills with the ability to establish effective and strong working relationships with internal and external contacts.
- Good organisational and prioritising skills.
- Ability to quickly assimilate & understand information and recognise what action is required.
- An ability to identify problems, understand the complete impact of them and see challenges through to a conclusion.
- Accurate with eye for detail.
Control Risks offers a competitively positioned compensation and benefits package that is transparent and summarised in the full job offer. We operate a discretionary global bonus scheme that incentivises and rewards individuals based on company and individual performance. Control Risks supports hybrid working arrangements, wherever possible, that emphasise the value of in-person time together - in the office and with our clients - while continuing to support flexible and remote working.
As an equal opportunities employer, we encourage suitably qualified applicants from a wide range of backgrounds to apply and join us and are fully committed to equal treatment, free from discrimination, of all candidates throughout our recruitment process. Control Risks is committed to a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age or veteran status.
If you require any reasonable adjustments to be made in order to participate fully in the interview process, please let us know and we will be happy to accommodate your needs.
Business Support Administrator employer: Control Risks
Contact Detail:
Control Risks Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Business Support Administrator
✨Tip Number 1
Familiarise yourself with the time entry portal and any related systems before your interview. Understanding how these tools work will not only help you answer questions confidently but also demonstrate your proactive approach to learning.
✨Tip Number 2
Brush up on your customer service skills, especially in a help desk context. Be prepared to discuss specific examples of how you've resolved customer issues quickly and effectively, as this role heavily relies on first-line support.
✨Tip Number 3
Showcase your organisational skills by preparing a mock triage process for handling enquiries. This will illustrate your ability to manage multiple requests efficiently and highlight your understanding of prioritising tasks.
✨Tip Number 4
Emphasise your teamwork abilities during discussions. Since collaboration with subject matter experts is key, share experiences where you've successfully worked within a team to achieve a common goal or resolve complex issues.
We think you need these skills to ace Business Support Administrator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant administrative and customer service experience. Emphasise skills that align with the job description, such as problem-solving, communication, and IT proficiency.
Craft a Strong Cover Letter: Write a cover letter that specifically addresses the responsibilities of the Business Support Administrator role. Mention your experience in handling enquiries, managing databases, and collaborating with teams, showcasing how you can drive compliance and support users effectively.
Showcase Relevant Skills: In your application, clearly demonstrate your familiarity with Microsoft 365 platforms and any other relevant software. Highlight your organisational skills and ability to manage multiple tasks, as these are crucial for the role.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects attention to detail, which is essential for the Business Support Administrator position.
How to prepare for a job interview at Control Risks
✨Understand the Role
Make sure you thoroughly understand the responsibilities of a Business Support Administrator. Familiarise yourself with the tasks mentioned in the job description, such as managing timesheet submissions and providing customer support. This will help you answer questions confidently and demonstrate your suitability for the role.
✨Showcase Your Communication Skills
Since excellent verbal and written communication skills are crucial for this position, prepare to discuss examples from your past experiences where you effectively communicated with team members or clients. Highlight any experience you have in customer service or administrative roles that required clear communication.
✨Demonstrate Problem-Solving Abilities
Be ready to share specific instances where you've identified problems and successfully resolved them. This could involve troubleshooting technical issues or improving processes. Employers will be looking for your ability to think critically and act independently while also collaborating with a team.
✨Familiarise Yourself with Relevant Tools
If you have experience with Microsoft 365 platforms or similar enterprise systems, make sure to mention it during the interview. If not, take some time to learn about these tools, as they are likely to come up in discussions. Showing that you're proactive about learning new technologies can set you apart from other candidates.
