Non-Conformance Report Facilitator

Role – Non-Conformance Report (NCR) Facilitator

Location – Hybrid working between our Bridgwater site and home

Salary – £135 Per Day

Hours – Full Time, 37.5 hours per week – 7.5 hours per day, 30 mins break

Overview

Role – Non-Conformance Report (NCR) Facilitator. The role is to expedite and support the timely completion of Non-conformance reports through the online NCR management tool (CCIS/SWITCH). The role monitors several contracts to ensure stakeholders complete their activities within predetermined action and escalation time frames.

About The Role

The NCR Facilitator attends NCR meetings for Contracts they are responsible for and provides support to accelerate reviews where necessary. The position is within the quality department of the delivery directorate, which develops and maintains policies, strategies, standards, procedures, and best practice in quality and provides oversight of site activities and effectiveness.

Role Responsibilities

• Producing daily, weekly, monthly, and ad-hoc reporting to provide updates to stakeholders and senior management.
• Support the organisation and running of Quality Exceptions Panels, including scheduling meetings, recording minutes, and uploading outcomes to the electronic records management system. Maintain trackers for the ONR and uploading outcomes to enable work progress.
• Liaising between the Multi-Disciplinary Team, Suppliers, and CCIS admin to expedite CCIS (PLM) tool technical issues.
• In charge of implementation and monitoring the NCR status report within allocated Contracts.
• Production/analysis of NCR KPI reports for the NCR Facilitation Lead and other stakeholders (e.g., NCR weekly and monthly reports) to enable effective management of NCR KPIs.
• As required, support NCR stakeholders to manage the NCR process in a timely manner.
• Ensure all Non-Conformance processing tools and management processes are captured, monitored, and addressed.
• Expedite stakeholders to meet contractual obligations in terms of responses.
• Adhere to the 21-day procedure target for manufacturing NCRs and 28 days for site NCRs, to provide responses to contractors.
• Tool enhancements, awareness & training, onboarding & issue support.
• Escalate as appropriate when the NCR management procedure is not respected.
• Support access to Non-Conformance processing tools for all users.

Essential Skills

• Experience of proposing and implementing a variety of quality related solutions.
• Experience interfacing with project teams, supply chain organisations and independent third parties.
• Problem-solving: experience resolving issues with a wide range of stakeholders in a multi-cultural environment.
• Continuous improvement.

Key Competencies

• INTEGRITY
  • Being always positive in approach
  • Remaining calm and determined under pressure or changing circumstances
  • Ability to create a climate of trust
• IMPACT
  • Getting results and making things happen
  • Being able to prevent issues and drive solutions
  • Ability to influence both internal and external audiences as required
• INCLUSION
  • Be able to build effective relationships, demonstrate confidence in others’ ability to perform to the highest standards
  • Motivational to other team members, lead with a \’can do\’ attitude
• INSPIRATION
  • The ability to innovate and think laterally to ensure organisational learning processes are efficient and effective
  • Good judgement and decision making

Seniority level

• Entry level

Employment type

• Full-time

Job function

• Consulting

Industries

• Business Consulting and Services

Bridgwater, England, United Kingdom