Customer Service Representative

Join to apply for the Customer Service Representative role at William Hill

People don’t just come here to place bets, they come for the experience. And you will be at the heart of it all. Careers in our shops are about much more than simply taking bets. Our colleagues are the backbone of our business and working in retail at William Hill is really about putting our customers 1st and getting to know them and the communities in which we live and work. If you’re a people person, you’ll love working here. You’ll have the support, training, and encouragement to build a career that raises your game, with plenty of incentives to keep you motivated along the way.

Responsibilities

• Welcoming customers with a friendly face
• Processing bets and assisting with customer queries
• Helping customers by demonstrating how to use betting terminals
• Building relationships with customers and providing excellent customer service
• Championing safer gambling at all times
• Supporting managers with shop displays and opening/closing activities as required

Working Patterns

• Shops have opening times between 8am-10pm, Monday to Sunday
• Shifts are on a rota basis, covering evenings and weekends

Benefits

• Working hours: full and part-time hours available.
• London Location Allowance: 50p per hour above base salary for roles in M25.
• Annual Pay Review & Bonus Scheme: base salary reviewed annually with an annual performance bonus.
• Holiday entitlement: 28 days annually (pro rata).
• Paid birthday day off: an extra day off for your birthday, taken within the month.
• Subsidised travel: discounted or free Zone 1‑6 Oyster card for London roles.
• Pension plan: 4% pension contribution match.
• Perks and discounts: discounts at high‑street shops, cinemas and holiday destinations.
• Training and development: career development opportunities and promotions from within.

Qualifications

• Age 18+ (legal requirement)
• Passion for delivering great customer service
• Strong interpersonal and empathy skills, able to engage with customers from all walks of life

What happens next

After applying, the Talent Acquisition team will review your application. Successful candidates will be invited to complete an online assessment via HireVue, followed by an interview.

About William Hill

We’re William Hill, part of evoke. With over 1,300 shops across the UK, we’ve been a permanent fixture on the high street since 1966. Our culture is built on trust, belonging, and the freedom to work in ways that fit our teams.