Operations Manager (Community) (Female*)

Job Description itD is a leading, woman- and minority-owned global technology consulting company. We are seeking a High Touch Operations Manager with technical networking experience to join our diverse and dynamic global team. The individual selected will be instrumental in helping us continue to deliver excellence to our base of leading global accounts. You will also interact closely with itD\’s Communities of Practice, expand your network, and grow your career. Technical Operations Manager DV CLEARED- MANDATORY DV clearance, or Developed Vetting, is the highest level of security clearance in the UK. It\’s a comprehensive process to determine an individual\’s suitability for access to extremely sensitive government information and other assets, particularly those classified as TOP SECRET. This clearance is typically required for roles involving substantial unsupervised access to top-secret information, intelligence or security work, or access to classified material from foreign countries or international organizations. Supports delivery of High Touch Technical Support (HTTS) program to major accounts, or Global Technical Centre (TAC) where applicable Maintains a good relationship with the customer during the course of the problem resolution process through the effective use of email, telephone, NetMeeting, video conferencing and other collaboration methods Co-ordinates root cause/operational analysis in conjunction with the High Touch Engineer (HTE) Carries out reporting, SLA calculations and trending analysis Strong excel and data analysis skills able to extract meaningful information from complex data Attend regular internal practice community meetings. Build out material to contribute to Digital Transformation practice. Attend internal itD networking events (in person and virtual). Work with leadership on career fast-track opportunities. Technology and Networking experience Business operations Strong excel and data analysis skills able to extract meaningful information from complex data Attentive to detail and compliance ITIL v4 foundation Technical experience in networking Bachelor\’s Degree We are part of a new generation of consulting and software development company that blends diversity, innovation, and integrity with real business results. We are a woman- and minority-led firm. This permeates down to how we approach every interaction, on every project, for every client. The itD Digital Experience: Joining us means you’ll be part of our global community, you have a say about your own career journey, and you’ll get a chance to give back to causes that matter. You will experience working with Fortune 500 companies and high-performance teams across numerous industries. itD offers our employees excellent benefits such as medical, dental, vision, life insurance, paid holidays, 401K + matching, networking & career learning and development programs. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or protected veteran status, or any other legally protected basis, in accordance with applicable law. itD is committed to working with and providing reasonable accommodation to individuals with disabilities. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application process, or to perform the essential functions of a position, please contact us at recruiting@itdtech.