Operations Manager | Full-Time | Chartway Arena @ Old Dominion University

The Operations Manager reports to the Asst Director of Operations and AGM and manages the day-to-day operations of Chartway Arena. The position provides leaders and direction to operations staff and third-party staff for front and back of house services, arena conversions, custodial services, and equipment inventory control. This role pays an annual salary of £44,000-£50,000.

Benefits for Full-Time roles include: Health, Dental and Vision Insurance, 401(k) Savings Plan, 401(k) matching, and Paid Time Off (vacation days, sick days, and 11 holidays). This position will remain open until August 8, 2025.

• Oversee the operation of all event changeovers, including basketball floor, stage builds, chair sets, bike rack, and barricade setup.
• Assist in the overall daily operation and maintenance of the facilities.
• Plan, direct, coordinate, and review the work plan for all event changeovers; meet with staff to identify and resolve problems; assign work activities, projects and programs; monitor workflow; review and evaluate work products, methods and procedures.
• Inspect work areas to ensure standards are met and address any deficiencies.
• Coordinate with event managers and other departments to address specific requirements and resolve any operational issues.
• Ensure all equipment, such as tables, chairs, staging, pipe and drape are set up according to the event plan.
• Inspect completed set-ups to ensure they meet the required standards and client specifications.
• Proactively use all safety mandates and teach others safety protocols.
• Select, train, motivate and evaluate staff; provide or coordinate staff training; work with employees to correct deficiencies; implement discipline and termination procedures.
• Monitor event spaces during events to ensure everything functions correctly and promptly address any issues.
• Oversee the takedown process and ensure all equipment is stored correctly and the venue is returned to its original condition.
• Coordinate labor hours for staff.
• Report labor allocations to Director of Finance.
• Promote a safe and efficient work environment.
• Be available for event support.
• Perform routine to moderate tasks maintaining chairs, staging, risers, bike rack, barricades and other inventory as needed.
• Embrace a culture of diversity and inclusion where guests and team members feel welcomed, valued, and heard.
• Assist other departments as assigned including Director of Venue Maintenance.
• Work extended and/or irregular hours including nights, weekends and holidays, as needed.
• Perform strenuous physical duties at times, including lifting, carrying, moving, walking extensively throughout the building, working from various heights, and around moderate to loud noises.
• Operate equipment such as hand trucks, pallet jacks, forklifts, etc.
• Other duties as assigned.

• Minimum of Associates’ Degree preferred; Bachelor’s Degree is highly preferred.
• Minimum of 3-5 years of experience in facility operations supervision or with comparable increasing responsibility in an arena, convention center, public assembly facility with knowledge of arena set up.
• Demonstrated knowledge of supervisory skills and principles, with experience in work crew supervision and working on a varied work schedule in facility operations.
• Ability to communicate clearly and concisely in the English language, both orally and in writing.
• Must be comfortable multi-tasking and working in a fast-paced environment.
• Familiarity of OSHA requirements.
• Strong interpersonal skills necessary, including excellent verbal and written communication skills.
• Possess valid driver’s license.
• Possess valid forklift certification or ability to obtain certification.
• Ability to work irregular hours for extended periods as dictated by events and schedule; (mainly evenings, weeknights, weekends. Occasionally holidays).
• Ability to lift/push/pull 50 pounds with or without reasonable accommodations.
• Working knowledge and ability with AutoCAD, Excel, and other Microsoft products.