Deputy Service Manager - Female Only, Hove, West Sussex

Deputy Service Manager Women's only (Part Time)

Please note, due to the nature of the service, it is an occupational requirement that the post holder is female and the post is therefore exempt from the provisions of the Equality Act 2010 in terms of Schedule 9, Part 1, and Paragraph 1 of the Act.

ABOUT THE ROLE

SIG Equinox – Brighton Women’s Service is a dedicated, female-only residential project offering varying levels of support—low, medium, and high—to women who have experienced homelessness, substance use, involvement with the criminal justice system, mental health challenges, and domestic abuse. Our mission is to provide a safe, supportive environment where women can recover and rebuild their lives, empowering them to achieve long-term stability and well-being.

We are currently seeking a Deputy Service Manager for our Women's Service. We are looking for someone who is truly committed to the rights of women. This role offers the opportunity to support and manage our team, driving high-quality, trauma-informed care for our residents. The service provides a much-needed safe space and support for women to feel empowered in their healing journey and to feel secure in their independence, strength, and skills. The successful candidate will help lead the service, which spans over 2 buildings, and will develop their team, consisting of support mentors and family workers. We are seeking a passionate, driven, and motivated individual to lead this service in a trauma-informed and inclusive way.

Shift/Working pattern: 22.5 hours a week - In service Monday 8 - 4pm, Tuesday 8 - 4pm, Thursday 8 - 4pm

ABOUT YOU

We are an organisation which embraces differences and encourage our staff to bring their professional but authentic selves to work! We're looking for someone who is driven to provide high quality, effective, and person centred support to staff, colleagues, residents and participants, someone who thrives working in a team but can also work independently using their own initiative! You need to be confident in leading and motivating a team, being able to be proactive and adaptable and maintain a high morale within the service. We look for compassionate, supportive and empowering leaders who are comfortable working in a fast-paced and constantly changing environment!

What we are looking for:

• Understanding and/or experience of working with people of complex backgrounds, ex-offenders, mental health, substance misuse, challenging behaviours
• Experience of working with and engaging with diverse groups of people from varying backgrounds
• IT Proficiency, including Microsoft Office, and the ability to navigate and learn new case management systems and other types of organisational software.
• Ability to promote the service and provide outreach-based provision, with an ability to liaise and work effectively in partnership with stakeholders
• Understanding of Housing Management, including voids and evictions

What we would like, but not essential:

• Previous experience in people management and development
• Understanding, knowledge, and/or practical application of key legislation – Equity, Diversity, and Inclusion, Mental Health, Criminal Justice, Social Care, and Housing, and Health, Safety and Environment
• Line Management and Leadership
• Provide high quality support, leadership and line management to staff, offer guidance, support, and advice to the team and support them to perform to the best of their abilities.
• Proactively embed a culture of learning, development, reflection, and evaluation in a psychologically informed environment.

Service Delivery

• Support the Service Manager with the overall day-to-day operational delivery of your service, working directly with your team, colleagues, residents and participants, as well as other stakeholders.
• Support the Service Manager to ensure service responsibilities and requirements are carried out effectively.
• Support the team and service to meet and exceed Key Performance Indicators, and work in line with professional codes of conduct.
• Empower residents and participants to make decisions to take control over their lives, by creating an enabling environment.
• Be part of the operational on-call Rota for providing out-of-hours support across the operations directorate.
• Follow relevant risk assessment and management procedures, share relevant information with others as necessary.
• Alongside the Service Manager, champion, and act as a point of reference for safeguarding concerns within the service(s).
• Ensure all staff attend relevant safeguarding and training and use knowledge to coach and advise the team.

Property and Housing Management

• Ensure the accommodation in which residents live is clean and maintained to a high standard
• Ensure a provision of high quality housing management service is provided to residents.
• Support the Service Manager in managing the service budget and review monthly management accounts: Set budgets and ensure resources are maximised.
• Promote effective cost control mechanisms and other financial activities.
• Maintain financial management within the service.

Other

Some of what else is included: Contract management and Internal auditing, admin, and general other duties as required. Other responsibilities than those described above may be required to be undertaken from time to time and will be expected to be performed to as long as it is within the capability and level of the position.

Please refer to the JDPS attached for more information.

25 days annual leave, increasing with the length of service

Training and Development, including access to courses, upskilling, and progression plans

Medicash includes discount gym memberships, routine optometry care, dental treatments, and physiotherapy treatments

Employee Assistance Programme, including counselling

Reflective Practice regular sessions with a therapist provided by an external provider to support Mental Health and Wellbeing.

Life Assurance Scheme

Annual Staff Awards

Be part of a person-centred organisation! If you have the passion, creativity, and tenacity to make a real difference in people's lives, challenge stigma and make our communities safer, we would love to hear from you!

ABOUT US

We are an inclusive employer, committed to Equity, Diversity, and Inclusion (EDI). We value and celebrate the unique backgrounds, perspectives, and experiences of all our employees. We have a team of ambassadors who are staff volunteers and actively support us in fortifying our organisational value of Inclusivity. SIG actively encourages applications from individuals from a diverse range of backgrounds, particularly lived experience; Naturally, we approach any emerging issues with empathy and sensitivity.

As an organisation, we’re proud to mention that our staff Ambassadors career aspirations generally benefit from embracing this unique opportunity to develop their respective skill sets in spaces that exist outside of their daily roles. Social Interest Group (SIG) believes good care and support improve lives. Our values of ambition, empowerment, transparency, and inclusivity drive everything we do. Our mission is to empower people who are marginalised by building powerful partnerships and creative solutions that bridge gaps in provision and aid recovery, reablement and resettlement. SIG is a not-for-profit organisation providing thousands of people with good-quality support and care in residential, drop-in centres, community floating support settings (including people's own homes), probation settings, and hospitals awaiting discharge. We do so across London, Brighton, Bedfordshire, Luton, and Kent. We believe in the power of well-planned, well-managed services to make a difference. We work with high standards and external and internal regulatory frameworks.

Want to know how we work? Watch our short Theory of Change video to see how we support people towards a brighter future: Theory of Change

Please note that this job advert may close early due to screening applications on an ongoing basis. We advise applying as soon as possible for your application to be taken into consideration at the early stages. Additional information on our company policies including Gender Pay, Equality and Diversity, Company Benefits and our Candidate Privacy Policy can be found on our website.