Front Office Supervisor

Overview

Front Office Supervisor (HOT0BYIH) – Hilton Glasgow Hotel, 1 William Street, Glasgow G3 8HT.

Join the Front Office team in the Reception area and help supervise front office operations to deliver smooth, efficient service and memorable guest experiences.

Responsibilities

• You will join the Front Office team, working in the Reception area of the hotel.
• Supervise and deliver front office operations smoothly and efficiently.
• Handle guests’ queries and complaints and create memorable experiences for guests and colleagues.

Qualifications

• Ambitious hotelier with some experience leading a team or ready for your first leadership position.
• Strong customer service mindset with excellent communication, coaching, and problem‑solving skills.

Benefits

• Hourly rate of £13.27
• Smart uniform provided
• Free and healthy meals when on duty
• Personal development programs to support your career
• Corporate responsibility programs and opportunities to get involved
• Team Member Travel Program: discounted hotel nights plus 50% off Food and Beverages
• Team Member Referral Program
• High street discounts with Perks at Work
• Holiday entitlement: 28 days including bank holidays (rising to up to 33 days)
• Discounted dental and health cover
• Free parking (subject to availability)
• Guest Experience Day after successful probation
• Modern and inclusive Team Member areas

Note: This role includes a focus on guest experience, service leadership, and team supervision within Hilton Glasgow Hotel.