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- Tasks: Join our team to protect the environment and engage with customers daily.
- Company: Thames Water is the UK's largest water and wastewater company, serving over 16 million customers.
- Benefits: Enjoy a competitive salary, flexible hours, generous leave, and health perks.
- Why this job: Make a real impact on communities and the environment while enjoying a supportive work culture.
- Qualifications: Confident communicator with customer relationship experience; training provided for specific skills.
- Other info: Company vehicle provided; must have a clean driving license.
The predicted salary is between 24000 - 36000 £ per year.
Are you passionate about protecting the environment and working directly with people to drive real change? We have an exciting opportunity to join our growing Environmental Performance Team as a Network Protection Investigating Agent. This role is perfect for someone who enjoys working independently while being part of a supportive team. You’ll be at the heart of making our networks cleaner and safer, helping customers, communities, and the environment thrive. This role covers the Maple Lodge and Mogden area.
What will you be doing as a Network Protection Investigating Agent? By working with customers, you will actively be part of reducing blockages, sewage flooding and pollution; protecting our network, customers, and the environment alike. Within this role, you will be the sole worker for your area. As a Network Protection Investigator, you will work closely with our customers to support and educate them in grease management and correct disposal of waste. You will visit and engage with them daily on best kitchen practice to stop the misuse of drains and prevent further 'Fatbergs' from forming. This is a Monday to Friday position (36 hrs) and some evening visits will be required; however, it is also a flexible role where working hours can be accommodated.
What should you bring to the role?
- Experience of working with and managing diverse customer relationships.
- Be a confident and persuasive communicator at all levels, both written and verbal.
- Be a dedicated person who can work alone effectively, managing your own time to deliver results.
- Be a team player who can work towards a team objective whilst managing your workload remotely.
- Ability to use an Android Smartphone and basic knowledge of MS Office with training provided.
- Desirable knowledge of the sewer network is desirable but not essential, as training will be provided.
- A clean driving license is essential as the post will work across several areas in the region. A company vehicle will be provided.
What’s in it for you?
- Competitive salary of up to £31,000 per annum, depending on skills and experience.
- Company vehicle for business use only and a fuel card.
- Annual Leave - 24 days holiday per year, increasing to 28 with the length of service.
- Generous Paternity Leave, including 4 weeks paid and an optional 2 weeks unpaid.
- Enhanced Maternity Leave, 26 weeks full pay and 13 weeks half pay!
- Access to many benefits to help you take care of your and your family’s health and well-being, and your finances – from annual health MOTs and access to physiotherapy and counselling to Cycle to Work schemes, shopping vouchers and life assurance.
Who are we? We’re the UK’s largest water and wastewater company, with more than 16 million customers relying on us every day to supply water for their taps and toilets. We want to build a better future for all, helping our customers, communities, people and the planet to thrive. It’s a big job and we’ve got a long way to go, so we need help from passionate and skilled people, committed to making a difference and getting us to where we want to be in the years and decades to come.
Working at Thames Water: Thames Water is a unique, rewarding and diverse place to work, where every day you can make a difference, yet no day is the same. As part of our family, you’ll enjoy fast-tracked career opportunities, flexible working arrangements and excellent benefits. Whether you’re interested in a role in one of our call centres or science labs, we’re looking for people like you with real passion and a burning desire to make things better.
So, if you’re looking for a sustainable and successful career where you can make a daily difference to millions of people’s lives while helping to protect the world of water for future generations, we’ll be here to support you every step of the way. Together, we can build a better future for our customers, our region and our planet.
Our overarching aim is to ensure that Thames Water is a great, diverse and inclusive place to work. We welcome applications from everyone and offer extra support for those who need it throughout the recruitment process. We aim to remove any real or perceived barriers to success, so if you need assistance, we’re here to help and support.
When a crisis happens, we all rally around to support our customers. As part of Team Thames, you’ll have the opportunity to sign up to support our customers on the frontline as an ambassador. Full training will be given for what is undoubtedly an incredibly rewarding experience. It’s also a great opportunity to learn more about our business, meet colleagues and earn some extra money along the way.
Disclaimer: due to the high volume of applications we receive, we may close the advert earlier than the advertised date, so we encourage you to apply as soon as possible to avoid disappointment.
Network Protection Investigator employer: idibu
Contact Detail:
idibu Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Network Protection Investigator
✨Tip Number 1
Familiarise yourself with the local area, especially Maple Lodge and Mogden. Understanding the community and its specific environmental challenges will help you engage more effectively with customers and demonstrate your commitment to making a difference.
✨Tip Number 2
Brush up on your communication skills, particularly in persuasive speaking. Since you'll be educating customers about grease management and waste disposal, being able to convey your message clearly and confidently is crucial.
✨Tip Number 3
Showcase your ability to work independently while still being a team player. Prepare examples from your past experiences where you've successfully managed your own workload and collaborated with others to achieve common goals.
✨Tip Number 4
If you have any knowledge or experience related to environmental protection or waste management, make sure to highlight it. Even if it's not essential, demonstrating your passion for the environment can set you apart from other candidates.
We think you need these skills to ace Network Protection Investigator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer relationship management and any previous roles that involved environmental protection or community engagement. Use specific examples to demonstrate your skills.
Craft a Compelling Cover Letter: In your cover letter, express your passion for environmental protection and your ability to work independently while being part of a team. Mention your communication skills and how you can educate customers on best practices.
Showcase Relevant Skills: Emphasise your persuasive communication abilities and time management skills. If you have any knowledge of sewer networks or waste management, be sure to include that as well, even if it's not essential.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at idibu
✨Show Your Passion for the Environment
Make sure to express your enthusiasm for environmental protection during the interview. Share any personal experiences or projects that demonstrate your commitment to sustainability and how you can contribute to making networks cleaner and safer.
✨Demonstrate Strong Communication Skills
As a Network Protection Investigator, you'll need to engage with customers effectively. Prepare examples of how you've successfully communicated with diverse groups in the past, highlighting your persuasive communication skills and ability to educate others.
✨Highlight Your Independence and Team Spirit
This role requires both independent work and collaboration. Be ready to discuss how you manage your time effectively while working alone, as well as how you contribute to team objectives when working remotely.
✨Familiarise Yourself with the Role's Requirements
Review the job description thoroughly and understand the key responsibilities, such as grease management and waste disposal education. Being knowledgeable about these topics will show your preparedness and genuine interest in the position.
