Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Manage daily workshop operations and support service teams to deliver top-notch customer service.
- Company: Join Group 1 Automotive, a leading global automotive group with over 7000 dedicated colleagues.
- Benefits: Enjoy 33 days of leave, exclusive discounts, flexible working, and 24/7 healthcare support.
- Why this job: Be part of a dynamic team focused on exceptional service and personal growth opportunities.
- Qualifications: Full UK Driving Licence and motor industry experience are essential; enthusiasm is key!
- Other info: Diversity is valued; we encourage all passionate applicants to apply, regardless of experience.
The predicted salary is between 30000 - 42000 £ per year.
Want to be the best you can be? It's what drives us too. Working in our aftersales department as a Workshop Controller you will be a key part of the Retail Centre. You will have excellent communication and organisational skills to deal with customers face to face or over the phone, providing an outstanding customer service to all customers. As part of a successful, global automotive group, you’ll broaden your experience across both sites and brands. And with the right support from us, you’ll be able to progress as high as you can aim.
What we can offer you:
- Enjoy 33 days of annual leave (including bank holidays) to rest and recharge
- Save money every day with our exclusive retail discounts
- Drive a great deal with discounts on new and used cars, plus servicing offers
- Plan for the years ahead with our company pension scheme
- Balance home and work with our industry-leading family-friendly policies designed to help you spend more time with the people that matter
- Commute for less with our cycle-to-work scheme
- Prioritise your wellbeing with dedicated support for you and your family 24/7 access to healthcare professionals, ensuring you get the expert advice you need quickly and easily
- Make a difference with a paid day to volunteer in your community
- Invest in your future with our company share purchase plan
- Earn financial rewards when you refer a friend to join the team
- Keep learning and growing with our training and development opportunities for everyone
- Life assurance with the option to increase cover
- We’re open to flexible working options – just ask
What you’ll do day to day:
- Responsible for the day to day running of the workshop
- Ensuring the service and repair technicians achieve their daily targets
- Assisting the service managers in ensuring the department provides the best possible service to the customers
- Achieves agreed profits and retention levels
Helpful skills and qualifications:
- Full UK Driving Licence
- Motor Industry experience in a similar role is essential
- Able to work independently and as part of a team
- Ability to work to timescales effectively
- Keen eye for detail, good communication and a passion for delivering great customer service
- Experience in a main dealer environment
- Strong industry knowledge
- Ability to work under pressure
We value diversity and believe it strengthens our team. If you don’t meet every requirement listed but are enthusiastic about this role and eager to learn, we encourage you to apply.
Be part of something big. Group 1 Automotive is on an exciting growth journey. We are home to over 7000 colleagues dedicated to providing exceptional customer service, with 114 dealerships in the UK, representing 21 brands at the forefront of automotive retail. But you don’t need to love cars to work with us - just need to share our mission to create outstanding and trusted experiences for our customers, our partners, and our people.
Our Values:
- Respect
- Integrity
- Transparency
- Teamwork
- Professionalism
These are the principles that every member of our team lives by, whether that be business functions, customer interactions, how we interact with the local community and even how we view each other in the team.
Workshop Controller employer: Group 1 Automotive UK
Contact Detail:
Group 1 Automotive UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Workshop Controller
✨Tip Number 1
Familiarise yourself with BMW's values and mission. Understanding their commitment to customer service and teamwork will help you align your responses during interviews, showcasing that you share their vision.
✨Tip Number 2
Network with current or former employees of Group 1 Automotive. Engaging with them can provide insights into the company culture and expectations, which can be invaluable when preparing for your interview.
✨Tip Number 3
Prepare specific examples from your past experience that demonstrate your ability to manage a workshop effectively. Highlight instances where you improved efficiency or customer satisfaction, as these are key aspects of the role.
✨Tip Number 4
Showcase your passion for the automotive industry during your interactions. Whether it's discussing recent trends or innovations, demonstrating your enthusiasm can set you apart from other candidates.
We think you need these skills to ace Workshop Controller
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the responsibilities and skills required for the Workshop Controller position. Tailor your application to highlight how your experience aligns with these requirements.
Craft a Strong CV: Ensure your CV is up-to-date and clearly outlines your relevant experience in the motor industry, particularly in similar roles. Emphasise your communication skills, ability to work under pressure, and any achievements that demonstrate your capability.
Write a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention specific examples of how you have delivered great customer service in the past and how you embody the values of respect, integrity, transparency, teamwork, and professionalism.
Proofread Your Application: Before submitting your application, carefully proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for the Workshop Controller role.
How to prepare for a job interview at Group 1 Automotive UK
✨Showcase Your Communication Skills
As a Workshop Controller, you'll need to communicate effectively with both customers and your team. Prepare examples of how you've successfully handled customer interactions in the past, whether face-to-face or over the phone.
✨Demonstrate Organisational Abilities
Highlight your organisational skills during the interview. Discuss how you manage daily operations and ensure that targets are met, as this is crucial for the role. Be ready to share specific instances where your organisation made a difference.
✨Emphasise Teamwork and Leadership
This role requires working closely with service managers and technicians. Be prepared to discuss your experience in leading a team and how you foster collaboration to achieve common goals. Mention any relevant experiences that showcase your ability to work under pressure.
✨Align with Company Values
Group 1 Automotive values respect, integrity, transparency, teamwork, and professionalism. Familiarise yourself with these values and think of examples from your past experiences that demonstrate how you embody them. This will show your potential employer that you're a good cultural fit.
