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- Tasks: Manage housing benefit overpayments and assist customers with queries.
- Company: Join a supportive team focused on housing benefits in Loughborough.
- Benefits: Enjoy remote work flexibility and a part-time schedule of 25 hours a week.
- Why this job: Make a real impact by helping customers manage their payments and financial wellbeing.
- Qualifications: Experience in housing benefit legislation and proficiency in One Revs and Bens software required.
- Other info: This role offers a chance to develop your skills in a vital public service area.
We are looking for an experienced Overpayments Officer who has an excellent understanding of Housing Benefit Overpayment legislation and is proficient in using One Revs and Bens software (Academy) 20-25 hours a week.
Primary responsibilities will be:
- Answering customer queries via telephone, email and letter.
- Monitoring existing HB overpayments and contacting customers to set up/amend payment plans/chase missed instalments.
- Checking DWP systems (Searchlight) to trace customers and maximise overpayment recovery.
- Reviewing existing overpayments and making recommendations for write-offs.
- Dealing with applications for Breathing Space.
- Dealing with IVAs and DROs.
- PDP referrals.
Housing Benefits Overpayments Officer in Loughborough employer: Job Switch Ltd
Contact Detail:
Job Switch Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Housing Benefits Overpayments Officer in Loughborough
✨Tip Number 1
Familiarise yourself with the latest Housing Benefit Overpayment legislation. Understanding the nuances of the law will not only help you in interviews but also demonstrate your commitment to the role.
✨Tip Number 2
Brush up on your skills with One Revs and Bens software (Academy). If you can showcase your proficiency during the interview, it will set you apart from other candidates.
✨Tip Number 3
Prepare for common customer queries related to housing benefits. Being able to articulate how you would handle these situations will show your practical knowledge and customer service skills.
✨Tip Number 4
Research the company culture at StudySmarter. Understanding our values and how they align with your own can help you tailor your responses in the interview and demonstrate that you're a good fit for the team.
We think you need these skills to ace Housing Benefits Overpayments Officer in Loughborough
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a Housing Benefits Overpayments Officer. Familiarise yourself with Housing Benefit Overpayment legislation and the specific software mentioned in the job description.
Tailor Your CV: Highlight your relevant experience in handling housing benefit overpayments and using One Revs and Bens software. Make sure to include any specific achievements or projects that demonstrate your expertise in this area.
Craft a Compelling Cover Letter: Write a cover letter that addresses the key responsibilities listed in the job description. Use specific examples from your past work to illustrate how you meet the requirements, particularly in customer service and payment plan management.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for this role.
How to prepare for a job interview at Job Switch Ltd
✨Know Your Legislation
Make sure you have a solid understanding of Housing Benefit Overpayment legislation. Brush up on the key points and be ready to discuss how they apply in real-world scenarios.
✨Familiarise Yourself with Software
Since proficiency in One Revs and Bens software (Academy) is crucial, take some time to familiarise yourself with its features. If possible, practice using similar software to demonstrate your tech-savviness.
✨Prepare for Customer Interaction Questions
Expect questions about handling customer queries and complaints. Think of examples from your past experience where you successfully resolved issues or improved customer satisfaction.
✨Showcase Your Analytical Skills
Be prepared to discuss how you would monitor existing HB overpayments and make recommendations for write-offs. Highlight any relevant experience you have in analysing data and making informed decisions.
