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For Companies At a Glance
- Tasks: Engage with healthcare professionals and deliver personalized customer experiences.
- Company: Join a global pharmaceutical leader focused on improving lives through innovative therapies.
- Benefits: Enjoy a competitive salary, extensive benefits, and an excellent commission structure.
- Why this job: Be part of a diverse team passionate about patient care and making a real impact.
- Qualifications: ABPI Qualified with experience in primary care and cardiovascular therapy sales.
- Other info: Looking for candidates available from January 2025; apply now!
The predicted salary is between 28800 - 43200 £ per year.
North Wales | Cardiovascular
An exciting opportunity to join a team of Customer Experience Specialists! The successful applicants will act as the primary point of contact for HCPs and delivering personalized customer experience.
Company Overview:
Our client is a global pharmaceutical company with an impressive reputation for innovation; over 16,000 employees work together to enrich quality of life around the world, addressing diverse medical needs through the provision of products and services focused on therapy areas including cardiovascular, oncology and metabolic diseases. Our client’s products are available in more than 20 countries around the world.
- Knowledgeable and supportive management team.
- Core values revolve around welcoming diverse perspectives and promoting inclusivity.
- Patient-centric focus and a passion for improving care.
- Competitive starting salary and extensive benefits package with an excellent commission structure.
Job Overview:
- Using omnichannel approach to engage with customers through different channels, including in-person and remote interactions.
- Collaborating with different functions to ensure optimized customer experience.
- Building value-oriented relationships with HCPs and developing deep understanding of their needs
To be successful:
- Experience of successful primary care and hospital pharmaceutical sales
- ABPI Qualified
- Prior experience having promoted within cardiology/cardiovascular therapy
- Demonstrated ability to understand, interpret and effectively communicate the findings of clinical trial data and relevant clinical guidelines.
- Strong knowledge of the NHS structure and environment
- Business and commercial acumen
How to apply:
We are looking at a January 2025 start so if you can be available from then, and you’re ready to take the next step in your career, we would love to hear from you! Please click the \’Easy Apply\’ button or contact Sarah Whitby on 01225 336 335 for more information.
Customer Experience Specialist employer: Star People
Contact Detail:
Star People Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Experience Specialist
✨Tip Number 1
Familiarize yourself with the latest trends and developments in cardiovascular therapy. This knowledge will not only help you during interviews but also demonstrate your genuine interest in the field.
✨Tip Number 2
Network with professionals in the pharmaceutical industry, especially those who have experience in customer experience roles. They can provide valuable insights and may even refer you to opportunities within their organizations.
✨Tip Number 3
Prepare to discuss specific examples of how you've successfully built relationships with healthcare professionals in the past. Highlighting your ability to understand their needs will set you apart from other candidates.
✨Tip Number 4
Stay updated on NHS structures and policies, as this knowledge is crucial for understanding the environment you'll be working in. Being able to speak confidently about this will impress your interviewers.
We think you need these skills to ace Customer Experience Specialist
Some tips for your application 🫡
Understand the Role: Take the time to thoroughly read the job description for the Customer Experience Specialist position. Understand the key responsibilities and required qualifications, especially the importance of experience in primary care and hospital pharmaceutical sales.
Tailor Your CV: Customize your CV to highlight relevant experience in cardiology and cardiovascular therapy. Emphasize your ABPI qualification and any previous roles that demonstrate your ability to engage with healthcare professionals effectively.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for improving patient care and your understanding of the NHS structure. Mention specific examples of how you've built value-oriented relationships with HCPs in the past.
Highlight Your Skills: In your application, make sure to emphasize your business acumen and ability to interpret clinical trial data. This will demonstrate your capability to communicate effectively with healthcare professionals and contribute to an optimized customer experience.
How to prepare for a job interview at Star People
✨Know Your Customer Experience
Make sure to familiarize yourself with the principles of customer experience, especially in the pharmaceutical industry. Be ready to discuss how you can deliver personalized experiences to healthcare professionals (HCPs) and how your past experiences align with this role.
✨Understand the Product and Market
Research the company's cardiovascular products and their impact on patient care. Being knowledgeable about the clinical trial data and relevant guidelines will help you communicate effectively during the interview.
✨Demonstrate Your Sales Experience
Prepare to share specific examples from your previous roles in primary care and hospital pharmaceutical sales. Highlight your ABPI qualification and any successful strategies you've used to build relationships with HCPs.
✨Showcase Your Collaborative Skills
Since the role involves collaborating with different functions, be ready to discuss how you have worked with cross-functional teams in the past. Emphasize your ability to optimize customer experiences through teamwork.
