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- Tasks: Oversee hard services in a commercial building, ensuring smooth operations and excellent client relations.
- Company: Join a leading FM service provider in the heart of London, known for its commitment to quality.
- Benefits: Enjoy a competitive salary up to £65,000, training opportunities, and career progression.
- Why this job: Be part of a dynamic team, enhance your skills, and make a real impact in facility management.
- Qualifications: Must have an engineering qualification and experience in managing commercial building maintenance.
- Other info: Work Monday to Friday, 08:00am to 17:00pm, with a focus on health, safety, and environmental performance.
The predicted salary is between 39000 - 65000 £ per year.
Fantastic opportunity to work for an FM service provider in London. CBW are currently recruiting for a Contract Manager to oversee all hard services (Landlord) across a commercial building located in London, Moorgate. The successful candidate will come from a technical M&E background, have a proven track record in commercial building maintenance and will have experience in the overall day-to-day running of hard services maintenance contracts, be commercially aware (P&L, WIP etc.) and demonstrate excellent customer service skills. In return, the company is offering a competitive package paying up to £65,000 based on experience, further training, and career progression.
Hours of work: Monday to Friday - 08:00am to 17:00pm
Key duties & responsibilities:
- Report directly to the Account Manager
- Manage agreed KPI and SLA's
- Responsible for managing the company's H&S and environmental performance on the contract
- Responsible for managing the company's quality procedures on site
- Recruitment of any new staff
- Responsible for the development of all staff, which will include annual appraisals
- Manage staff absenteeism and be responsible for disciplinary issues
- Management of client relationships on a daily basis
- Management of all reports
- Manage any additional business opportunities that will deliver client satisfaction and increase contract sales revenue
- Offer technical support to both the client and the engineering team
- Responsible for the permit system
- Attend client meetings
- Financial responsibility (P&L)
Requirements:
- Qualified in an engineering discipline (Electrical or Mechanical); C&G, HNC, HND or higher
- Experience of service delivery across a portfolio of commercial sites
- Previous experience of managing an engineering team
- A proven track record in commercial building maintenance
- Ability to communicate both verbally and in writing with all levels of staff and clients
- Ability to manage and prioritise a demanding and varying workload
- Excellent communication and customer service skills
Contract Manager employer: Biological Consulting Europe Ltd
Contact Detail:
Biological Consulting Europe Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Contract Manager
✨Tip Number 1
Network with professionals in the facilities management sector, especially those who have experience in contract management. Attend industry events or join relevant online forums to connect with potential colleagues and learn about the latest trends in commercial building maintenance.
✨Tip Number 2
Familiarise yourself with the specific KPIs and SLAs commonly used in the FM industry. Understanding these metrics will not only help you in interviews but also demonstrate your commitment to delivering high-quality service and client satisfaction.
✨Tip Number 3
Prepare to discuss your previous experiences managing engineering teams and how you handled challenges related to staff absenteeism or disciplinary issues. Real-life examples will showcase your leadership skills and ability to maintain a productive work environment.
✨Tip Number 4
Research the company’s current projects and clients to understand their business model and values. This knowledge will allow you to tailor your conversations during interviews, showing that you are genuinely interested in contributing to their success.
We think you need these skills to ace Contract Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your technical M&E background and experience in managing hard services maintenance contracts. Use specific examples that demonstrate your track record in commercial building maintenance.
Craft a Compelling Cover Letter: In your cover letter, emphasise your understanding of the key duties and responsibilities outlined in the job description. Mention your experience with KPI and SLA management, as well as your ability to handle client relationships effectively.
Showcase Relevant Qualifications: Clearly list your qualifications in engineering (C&G, HNC, HND or higher) and any relevant certifications. This will help demonstrate that you meet the educational requirements for the role.
Highlight Customer Service Skills: Since excellent customer service skills are crucial for this position, provide examples of how you've successfully managed client relationships and resolved issues in previous roles.
How to prepare for a job interview at Biological Consulting Europe Ltd
✨Showcase Your Technical Expertise
As a Contract Manager, your technical M&E background is crucial. Be prepared to discuss specific projects where you've successfully managed hard services and how your engineering qualifications have contributed to your success.
✨Demonstrate Financial Acumen
Since the role involves financial responsibility, brush up on your knowledge of P&L and WIP. Be ready to provide examples of how you've managed budgets or improved financial performance in previous roles.
✨Highlight Your Leadership Skills
The position requires managing a team, so be sure to share your experiences in leading engineering teams. Discuss how you've handled staff development, appraisals, and any disciplinary issues to show your capability in this area.
✨Emphasise Customer Service Excellence
Excellent customer service skills are essential for this role. Prepare to talk about how you've built and maintained client relationships, resolved conflicts, and ensured client satisfaction in past positions.
