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- Tasks: Lead a team to provide efficient repair reporting for council properties.
- Company: Join Bolton Council, dedicated to improving community outcomes and experiences.
- Benefits: Enjoy hybrid work, generous leave, gym discounts, and employee wellbeing support.
- Why this job: Be part of a vibrant team making a real impact in the community.
- Qualifications: A-Level English and Maths or equivalent; supervisory experience in a contact centre required.
- Other info: Full training provided; commitment to improving employment opportunities for diverse groups.
The predicted salary is between 30060 - 33366 £ per year.
Grade F, scp17 £30,060 to scp23 £33,366 per annum Permanent. You will need to be educated to A-Level standard of English and Maths or have equivalent knowledge. You also need to have experience in a supervisory or team leader role in a contact centre environment.
The Role: We have a new, exciting Help Desk Team Leader opportunity within our Corporate Property team, to lead a small team of 2 Help Desk Administrators to provide an effective and efficient repair reporting service across a variety of council-owned property. You will be responsible for both the leadership of your team, and the delivery of brilliant service to our customers, ensuring the Help Desk Administrators are able to respond efficiently by logging, allocating and managing reactive service requests, proactively updating customers, and completing any administrative support. You will also be required to play an active part in the delivery of the Help Desk Service during periods of high demand or staff absence. This role is a hybrid working role, working in the office three days a week. Your hours will be 8:30am - 4:30pm, Monday to Friday.
About You: You will have experience in a supervisory or team leader role in a contact centre environment and be able to effectively prioritise tasks, especially when under pressure. You will need to be customer-focused with excellent communication skills, able to motivate and inspire a team, have an eye for detail, and can set and manage targets. Knowledge of facilities management or building maintenance is a benefit, but not essential, and full training can be provided.
About Us: This is your opportunity to join us at an exciting time as we have strong ambitions for the borough. Bolton is a great place to work. We are a welcoming organisation that wants to contribute to a place where people feel active, connected and prosperous. We are passionate about improving the outcomes and experience of Bolton people. We want Bolton to be a vibrant place built on strong cohesive communities, successful businesses, and healthy, engaged residents.
As an employer, we want to thank our employees for their hard work and commitment by giving them the opportunity to access a range of exclusive rewards and benefits, including discounts and exclusive gym membership prices and salary sacrifice schemes. In addition, we offer a generous annual leave allowance, flexible work opportunities, access to a Pension Scheme, as well as a range of employee wellbeing and support services.
Our Values are really important to us. Ready to apply? Then please click Apply and upload your anonymised CV and covering letter discussing your relevant skills and experience and explain how you believe they make you a strong fit for this role.
This post is a designated customer-facing role under the fluency duty and requires a specified level of spoken English as per the person specification.
Property Help Desk Team Leader NEW Bolton Council Posted today Bolton £30,060 to £33,366 Expire[...] employer: Bolton Gin Company
Contact Detail:
Bolton Gin Company Recruiting Team
recruitment@bolton.gov.uk
StudySmarter Expert Advice 🤫
We think this is how you could land Property Help Desk Team Leader NEW Bolton Council Posted today Bolton £30,060 to £33,366 Expire[...]
✨Tip Number 1
Familiarise yourself with the specific responsibilities of a Help Desk Team Leader. Understanding the nuances of leading a small team in a contact centre environment will help you demonstrate your leadership skills during the interview.
✨Tip Number 2
Brush up on your customer service skills, as this role is heavily focused on delivering excellent service. Be prepared to share examples of how you've successfully managed customer interactions and resolved issues in previous roles.
✨Tip Number 3
Research Bolton Council's values and mission. Aligning your personal values with those of the organisation can make a strong impression and show that you're genuinely interested in contributing to their goals.
✨Tip Number 4
Prepare to discuss your experience in prioritising tasks under pressure. Think of specific situations where you successfully managed competing demands, as this will highlight your ability to thrive in a fast-paced environment.
We think you need these skills to ace Property Help Desk Team Leader NEW Bolton Council Posted today Bolton £30,060 to £33,366 Expire[...]
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your supervisory experience in a contact centre environment. Emphasise any leadership roles you've held and the skills that make you a great fit for leading a team.
Craft a Compelling Cover Letter: In your cover letter, discuss your relevant skills and experiences in detail. Explain how your background aligns with the responsibilities of the Help Desk Team Leader role and how you can contribute to delivering excellent service.
Highlight Customer Focus: Since this role is customer-facing, be sure to showcase your customer service skills. Provide examples of how you've successfully managed customer interactions and resolved issues in previous roles.
Showcase Your Communication Skills: Effective communication is key for this position. In both your CV and cover letter, highlight instances where your communication skills have led to successful outcomes, especially in a team setting.
How to prepare for a job interview at Bolton Gin Company
✨Showcase Your Leadership Skills
As a Property Help Desk Team Leader, you'll need to demonstrate your ability to lead and motivate a team. Prepare examples from your past experiences where you successfully managed a team, resolved conflicts, or improved team performance.
✨Emphasise Customer Service Experience
Since the role involves providing excellent service to customers, be ready to discuss your customer service philosophy. Share specific instances where you went above and beyond to meet customer needs or handled difficult situations effectively.
✨Demonstrate Problem-Solving Abilities
The job requires prioritising tasks under pressure. Think of examples where you successfully managed multiple demands or solved unexpected issues in a contact centre environment. Highlight your analytical skills and how you approach problem-solving.
✨Familiarise Yourself with Facilities Management
While knowledge of facilities management isn't essential, having a basic understanding can set you apart. Research common practices in building maintenance and repair reporting services to show your initiative and readiness to learn.
