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- Tasks: Lead a dynamic team, oversee reception operations, and ensure exceptional guest experiences.
- Company: Join Rapport Guest Services, a multi-award-winning provider of corporate guest services.
- Benefits: Enjoy travel discounts, wellness programs, a pension scheme, and paid community service days.
- Why this job: Be part of a diverse, inclusive culture that values personal and professional growth.
- Qualifications: Management experience, strong problem-solving skills, and a personable attitude are essential.
- Other info: This is a full-time, permanent role with a shift rota between 7 AM – 7 PM.
The predicted salary is between 28800 - 43200 £ per year.
We are recruiting a Reception Manager to lead a fantastic Rapport team based in the heart of London. Are you ready to make your mark with the leading provider of Corporate Guest Services? Do you have a management background and a passion for delivering truly unique guest experiences? Are you looking for a new challenge to stimulate your skills?
Our client is an international law firm who is committed to promoting diversity and to fostering an inclusive environment. As a Reception Manager you will work closely with the Senior Facilities Manager and Onsite events team to ensure the smooth running of operations.
Type of contract: Full-time, Permanent
Hours: 40 per week (Monday-Friday, on a shift rota basis between 7 AM – 7 PM)
What will you get?
- Financial Freedom: Enjoy exclusive travel and grocery discounts, plus life assurance and cash rewards!
- Secure Your Future: Benefit from a contributory pension scheme for a stable financial tomorrow.
- Health Matters: Access wellness programs, an Employee Assistance Program, and digital GP services for holistic support.
- Thrive Personally & Professionally: Unlock endless learning and development opportunities to elevate your career!
- Celebrate Excellence: Shine a spotlight on outstanding peers with WOW Awards for their exceptional contributions.
- Give Back to Community: Take one paid day off annually to support a cause you’re passionate about!
Main Responsibilities
- Oversee the team and the day to day running of reception.
- Monthly reporting.
- Meet with client on weekly/ monthly basis to present overview of London offices.
- Coordinate with US team on visiting lawyers.
- Oversee the switchboard and ensure the team are complying with the correct procedures.
- Work closely with events team to assist in executing events and booking out the spaces.
- Oversee the booking of spaces and meetings rooms of Partners and PAs.
- Daily checks on any maintenance issues on site and report accordingly.
- Make sure the team are representing Rapport to highest standard.
- Meeting room checks.
- Work closely with workspace team and catering team on room set up for day-to-day meetings.
- To comply with the Reception Services standard operating procedures (SOPs) manual and keep up to date with new information.
- To familiarise yourself with site specific SOPs.
- To guide and develop team members on a daily basis.
The ideal candidate will
- Share our Rapport values: Create Rapport, Be Brilliant, Innovative Spirit, Walk Tall, Stronger Together
- Personable attitude, a manager that the team can rely on
- Be confident around senior stakeholders in business
- Problem solver
- Strong attention to detail
- Champion team growth and development
About us
Rapport Guest Services is a multi-award-winning company, delivering front- and back-of-house guest services for leading organisations across the UK, Ireland, and globally. As part of Compass Group UK&I, we combine people-first culture with exceptional service standards.
We are proud of our commitment to inclusion, wellbeing, and creating opportunities for everyone to thrive. We are also a Disability Confident Employer, offering meaningful roles for individuals with additional needs.
Find out more about us and our values at www.rapportservice.com.
Rapport job adverts always gain a high response rate, but we do review all applications. Please check your inbox and your junk/spam folder for our response to your application. Due to high application volumes, we recommend that you do not apply for more than one role at any time. Please ensure you apply for the role that best matches your experience.
Front Desk Operations Supervisor (Hiring Immediately) employer: Compass Group
Contact Detail:
Compass Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Front Desk Operations Supervisor (Hiring Immediately)
✨Tip Number 1
Familiarise yourself with Rapport's values and mission. When you understand what they stand for, you can tailor your conversations and demonstrate how your personal values align with theirs during interviews.
✨Tip Number 2
Network within the industry! Attend events or join online forums related to corporate guest services. Making connections can provide insights into the company culture and may even lead to a referral.
✨Tip Number 3
Prepare specific examples from your past experiences that showcase your management skills and ability to deliver exceptional guest experiences. Be ready to discuss these in detail during your interview.
✨Tip Number 4
Research the latest trends in guest services and facilities management. Being knowledgeable about current practices will not only impress your interviewers but also show your commitment to continuous learning and improvement.
We think you need these skills to ace Front Desk Operations Supervisor (Hiring Immediately)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in reception management and guest services. Emphasise any leadership roles you've held and specific achievements that demonstrate your ability to create unique guest experiences.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the role and the company. Mention how your values align with Rapport's, and provide examples of how you've successfully managed teams and improved operations in previous positions.
Highlight Relevant Skills: In your application, focus on skills that are crucial for the role, such as problem-solving, attention to detail, and the ability to work with senior stakeholders. Use specific examples to illustrate these skills in action.
Follow Up: After submitting your application, consider sending a polite follow-up email if you haven't heard back within a week or two. This shows your enthusiasm for the position and keeps you on their radar.
How to prepare for a job interview at Compass Group
✨Showcase Your Management Skills
As a Reception Manager, you'll need to demonstrate your management experience. Prepare examples of how you've successfully led teams in the past, focusing on your ability to motivate and develop team members.
✨Understand the Company Values
Familiarise yourself with Rapport's values: Create Rapport, Be Brilliant, Innovative Spirit, Walk Tall, Stronger Together. Be ready to discuss how you embody these values in your work and how they align with your personal ethos.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills and attention to detail. Think of specific situations where you've had to resolve issues or improve processes, especially in a front desk or guest services context.
✨Engage with Senior Stakeholders
Since the role involves liaising with senior stakeholders, practice articulating your thoughts clearly and confidently. Prepare to discuss how you would handle interactions with high-level clients and ensure their needs are met.
