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- Tasks: Provide third line support and manage IT security incidents in a dynamic team.
- Company: Join Ashfords, a forward-thinking firm committed to diversity and inclusion.
- Benefits: Enjoy flexible working, extra leave for your birthday, and wellness support.
- Why this job: Be part of a collaborative culture that values your input and growth.
- Qualifications: Experience in a similar role with strong customer service skills required.
- Other info: Training opportunities available; we welcome diverse applicants!
The predicted salary is between 28800 - 43200 £ per year.
We are searching for an enthusiastic and client-focused Third Line Support and Infrastructure Engineer to join our Exeter office on a full-time basis. You will provide third line systems support in conjunction with the helpdesk, acting as a focal point for any escalation for more in-depth investigation. This role will require you to monitor, prioritise and proactively deal with any support issues assigned to the systems team.
Having strong interpersonal skills and a customer-focused approach, you will offer technical support to our employees by being well organised and practical, with a logical, analytical approach to problem-solving. You will be an active member of the IT security team, providing support during any IT security incidents and implementing the firm’s IT security policies. You will provide administrative support for document management, practice management, and case management suites. You will be liaising with various departments and individuals throughout the firm, including the IT Helpdesk, Systems Team members, IT management, and technicians, in respect of recurring problems and the patterns they may represent.
Who you are
You may be in a similar role looking for a change and looking to utilise your server virtualisation knowledge within an already established team. With technical expertise alongside previous customer and client service skills, you can demonstrate an ability to respond to the needs of the business, acting professionally and ethically to protect the confidentiality of the Firm and its people. You will be able to establish a reputation for a high standard of work and turnaround times for customer-facing services. As a strong team player with a positive, can-do attitude, you will possess excellent interpersonal skills and a flair for building effective working relationships across all levels. Having a flexible approach, you will utilise your project management skills, having the ability to handle multiple caseloads.
Our offer
We offer a range of benefits to support you at work and at home, including a flexible working framework, extra annual leave for your birthday, and the option to buy more holiday. We have a comprehensive package to support physical and mental health, healthcare plans, an Employee Assistance programme, and free access to the Calm mindfulness app. You’ll also have the chance to get involved in our responsible business programme, including taking part in fundraising initiatives and bringing your energy to our environment or diversity groups.
What next?
Interested in this vacancy but not sure you match all the requirements? At Ashfords, we are committed to building a diverse and inclusive workforce. We offer training and development opportunities to all of our people to help everyone reach their full potential. Even if your skills and experience aren’t a perfect match, we’d still love to hear from you.
For an informal and confidential discussion about this opportunity, please contact Alison Board, Talent Attraction Assistant, on 01392 333663 or via email a.board@ashfords.co.uk. Or apply now, and we will be in touch with you as soon as possible.
Third Line Support and Infrastructure Engineer employer: Ashfords LLP
Contact Detail:
Ashfords LLP Recruiting Team
a.board@ashfords.co.uk
StudySmarter Expert Advice 🤫
We think this is how you could land Third Line Support and Infrastructure Engineer
✨Tip Number 1
Familiarise yourself with common third line support issues and solutions. Being able to discuss specific examples of how you've resolved complex technical problems in the past will demonstrate your expertise and analytical skills during any interviews.
✨Tip Number 2
Showcase your interpersonal skills by preparing to discuss how you've effectively communicated with different departments in previous roles. Highlighting your ability to build relationships and work collaboratively will be key, as this role involves liaising with various teams.
✨Tip Number 3
Research the company's IT security policies and be ready to discuss how you can contribute to maintaining and improving these standards. Demonstrating your knowledge of IT security incidents and your proactive approach will set you apart from other candidates.
✨Tip Number 4
Prepare examples of your project management experience, especially in handling multiple caseloads. Being able to articulate how you've successfully managed competing priorities will show that you're organised and capable of thriving in a fast-paced environment.
We think you need these skills to ace Third Line Support and Infrastructure Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in third line support and infrastructure engineering. Emphasise your technical skills, particularly in server virtualisation, and any previous customer service roles.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention specific examples of how you've successfully handled support issues or contributed to IT security incidents in the past.
Highlight Interpersonal Skills: Since the role requires strong interpersonal skills, include examples in your application that demonstrate your ability to build effective working relationships and your customer-focused approach.
Showcase Problem-Solving Abilities: In your application, provide instances where you used a logical and analytical approach to solve complex problems. This will illustrate your capability to handle multiple caseloads effectively.
How to prepare for a job interview at Ashfords LLP
✨Showcase Your Technical Skills
Be prepared to discuss your technical expertise in server virtualisation and any relevant systems support experience. Highlight specific examples of how you've successfully resolved complex issues in previous roles.
✨Demonstrate Customer-Focused Approach
Since the role requires a client-focused mindset, share instances where you've gone above and beyond to assist customers or colleagues. Emphasise your interpersonal skills and ability to build effective working relationships.
✨Prepare for Problem-Solving Scenarios
Expect to be asked about your approach to troubleshooting and problem-solving. Prepare to walk through your thought process when faced with a technical challenge, showcasing your logical and analytical skills.
✨Understand IT Security Policies
Familiarise yourself with common IT security practices and policies, as you'll be an active member of the IT security team. Be ready to discuss how you would handle security incidents and ensure compliance with company policies.
