Customer Quotes & Claims Administrator

We are looking for a diligent and organised Quotes & Claims Administrator to manage the preparation and submission of customer quotes. This role is crucial in maintaining customer satisfaction and optimising our revenue processes. Key Responsibilities: Monitor customer accounts and follow up on overdue claims Invoicing on our internal system and approving invoices from external subcontractors for reactive works Conduct screening calls to confirm the accuracy of customer information and ensure proper use of services Verify that customers are following proper housekeeping and maintenance protocols to prevent misuse of services or products Liaising with technical department to confirm correct parts and labour on quote Our ideal candidate: Proven experience in a role within quotes and claims Strong analytical and problem-solving abilities Ability to work effectively under pressure and meet deadlines Proficiency in popular software systems Company Information Who are we? Miller’s Vanguard are proud to have been supporting all the UK’s Supermarket chains for over 40 years, in brief, we are the people in the background ensuring that supermarkets keep the Nation fed! Maintaining a wide and varied range of assets from food production equipment through to loading bay lifts. Our services are as follows: Nationwide reactive maintenance Hygienic Deep cleaning & Planned maintenance services Refurbishment, logistics and installation of equipment We do all of this with the firm foundations of being owned by the global Ali Group, whose turnover is in excess of £4 billion p.a. Our people Despite being a large operation here at Miller’s Vanguard we still firmly believe in running the business like we have done for the last 40 years, by valuing our biggest asset we have YOU…the employee. Our team of over 500 employees have the advantage of working in state-of-the-art working environments: New (2021) Technical response centre Award Winning research, Innovation, and recycling facility Stylish, modern Volkswagen Van We believe in providing you with the very best environment and tools to do the job. Why Join Us Job Specific Uniform & tooling for all roles Company wide fun days and charity events Company Pension 32 Holidays per year Regular staff ‘treats’ for employees and their families Monday- Friday – 42.5 hours #J-18808-Ljbffr