E-Commerce Manager - Digital

Join Our Team at DXB Perfume – E-commerce Operations Manager Location: UK, DXB Headquarters, Bradford Are you driven by data, obsessed with seamless online shopping experiences, and adept at orchestrating complex fulfilment operations across multiple channels? We’re seeking an E-commerce Operations Manager to own end-to-end online sales performance—from site merchandising and inventory planning to multi-channel distribution and pricing strategy. As our E-commerce Operations Manager, you will be the linchpin ensuring that every order—from Shopify to Amazon, TikTok Shop, and beyond—flows smoothly through warehousing, fulfilment, and delivery. You’ll shape our procurement and replenishment plans, optimize channel-specific pages, drive pricing and promotional strategies, and lead a small cross-functional team to deliver world-class service and profitability. Strategic Inventory & Purchasing Demand Forecasting & Replenishment Planning: Use historical sales data, seasonality trends, and campaign calendars to create accurate weekly and monthly purchasing plans. implement clearance or bundle strategies to ensure at least X× stock-turnover per annum and zero obsolete inventory. Multi-Channel Merchandising & Website Management Configure and maintain themes, navigation, product taxonomy, and on-site promotions. Lead A/B tests on homepage banners, collection pages, and checkout flows. Develop and maintain branded storefronts on Amazon, TikTok Shop, and other emerging marketplaces—ensuring consistency in imagery, copy, and pricing. Content & SEO Collaboration: Work closely with Digital Marketing to optimize product titles, descriptions, and backend keywords for organic search and PPC efficiency. Dynamic Pricing Engine: Monitor competitor pricing, marketplace fee structures, and margin targets to set and adjust retail prices across all channels in real time. Coordinate site-wide sales, coupon codes, and channel-specific deals—aligning calendar events (e.g., Black Friday, Valentine’s Day) with inventory and marketing roadmaps. Third-Party Logistics Management: Oversee warehouses and 3PL partners—managing SLAs, inbound replenishment, cross-docking, and reverse logistics for returns. Packaging & Quality Assurance: Define packaging standards to protect fragile goods, minimize waste, and reinforce brand experience. Manage and mentor a Customer Service Representative and a Packing & Shipping Assistant—establishing KPIs, coaching on best practices, and conducting performance reviews. Align with the Digital Marketing Manager on email, social, and paid-ad campaigns. Coordinate with the Web Administrator to ensure analytics tagging, site speed, and data accuracy. Data, Reporting & P&L Accountability Monthly Performance Reviews: Present insights to the CMO and Head of Online—highlighting wins, identifying risks (e.g., 5+ years in e-commerce operations, fulfilment management, or inventory planning—ideally within fast-moving consumer goods. ~ Proven track record optimizing Shopify stores plus at least two additional sales channels (e.g., Amazon, TikTok Shop). ~ Strong analytical skills with advanced Excel or BI-tool proficiency. ~ We’re a rapidly growing premium fragrance brand committed to excellence at every touchpoint. You’ll join a close-knit team that values innovation, offers professional development, and celebrates your impact—from streamlined operations to delighted customers. We can’t wait to hear how you’ll drive DXB Perfume’s online success!