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- Tasks: Greet customers and assist with their car rental returns at Gatwick Airport.
- Company: Join a dynamic team at a leading car rental service in a bustling airport environment.
- Benefits: Enjoy competitive pay, flexible shifts, and the chance to work in a vibrant location.
- Why this job: Make a difference by providing excellent customer service and ensuring a smooth rental experience.
- Qualifications: Must have 6 months of customer service experience and a valid driving licence.
- Other info: Work a unique shift pattern: 5 days one week, only 2 the next!
Salary: £13ph-£14ph
Location: Gatwick Airport
As a Customer Service Returns Advisor, you will be greeting customers as they return their rental car back to Gatwick Airport. You will be responsible for ensuring customer satisfaction by assisting the customer in expediting the conclusion of their vehicle rental experience and making them feel valued. In this role, you will secure vehicle keys from the customer upon return and confirm necessary documentation and checks are performed as needed. Another part of the role is to ensure the car is ready for the next customer by inspecting and recording new damages and checking petrol levels and mileage.
Shift Pattern: 12-hour shift pattern: 5 days in the first week and only 2 days in the second week.
Responsibilities:
- Put a smile on customers’ faces when you provide them with excellent service.
- Greet all customers using prescribed, appropriate dialogue as they arrive at the rental station.
- Remind customers to check for personal belongings.
- Advise and review rental charges; and provide an accurate receipt to the customer.
- Inquire about service satisfaction and document any dissatisfaction.
- Discreetly check incoming vehicles for damage and direct customers to the counter for completion of the damage/loss report.
- Keep the car park organized for ease of access and traffic flow.
- Understand the damage loss report reporting procedure.
Key Skills/Experience Needed:
- Must have 6 months of customer service/sales experience.
- 4 years plus valid driving license.
- Willingness to work outdoors in various weather conditions with moderate noise levels.
- Basic computer skills.
Customer Service Returns Advisor – Gatwick Airport employer: Recruitment Avenue
Contact Detail:
Recruitment Avenue Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Returns Advisor – Gatwick Airport
✨Tip Number 1
Familiarise yourself with the rental car process and common customer queries. Understanding the ins and outs of vehicle returns will help you answer questions confidently and show your commitment to excellent customer service.
✨Tip Number 2
Practice your communication skills, especially in greeting customers warmly. A friendly and professional approach can make a significant difference in customer satisfaction and can set you apart from other candidates.
✨Tip Number 3
Get comfortable with basic computer skills, as you'll need to handle documentation and receipts. Being tech-savvy will not only help you perform your duties efficiently but also demonstrate your adaptability to potential employers.
✨Tip Number 4
Be prepared to discuss your previous customer service experience during the interview. Think of specific examples where you went above and beyond to assist customers, as this will highlight your suitability for the role.
We think you need these skills to ace Customer Service Returns Advisor – Gatwick Airport
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your customer service experience, especially any roles where you've dealt with returns or rentals. Use specific examples to demonstrate how you've made customers feel valued.
Craft a Strong Cover Letter: In your cover letter, express your enthusiasm for the role and mention your ability to work in various weather conditions. Highlight your skills in communication and problem-solving, as these are crucial for a Customer Service Returns Advisor.
Showcase Relevant Skills: Emphasise your basic computer skills and any experience you have with handling documentation or receipts. Mention your valid driving licence and your willingness to work outdoors, as these are key requirements for the position.
Proofread Your Application: Before submitting your application, carefully proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail, which is important in customer service roles.
How to prepare for a job interview at Recruitment Avenue
✨Showcase Your Customer Service Skills
Since the role focuses heavily on customer interaction, be prepared to share specific examples of how you've provided excellent service in previous positions. Highlight any experiences where you turned a dissatisfied customer into a happy one.
✨Familiarise Yourself with the Role
Read through the job description thoroughly and understand the key responsibilities. Be ready to discuss how your skills align with tasks like inspecting vehicles and handling customer queries effectively.
✨Demonstrate Your Problem-Solving Abilities
Think of scenarios where you had to resolve issues quickly and efficiently. This could involve dealing with complaints or unexpected situations. Employers appreciate candidates who can think on their feet.
✨Prepare Questions for the Interviewer
Having thoughtful questions ready shows your interest in the role and the company. You might ask about the team dynamics, training processes, or how success is measured in this position.
