At a Glance
- Tasks: Manage onboarding processes for new merchants and ensure smooth transitions.
- Company: Join a fast-growing merchant services provider with a dynamic team in London.
- Benefits: Enjoy hybrid working, flexible hours, and a supportive work environment.
- Why this job: Be part of a vibrant team making a real impact in the payments industry.
- Qualifications: Strong admin skills, attention to detail, and good communication are essential.
- Other info: Experience in payments or CRM systems is a plus; proactive attitude is key.
The predicted salary is between 36000 - 60000 £ per year.
An opportunity has arisen for an Onboarding Executive to join a busy and fast-growing merchant services provider, with a portfolio of SME businesses, great relationships with a wide range of card acquirers, and a brilliant team of payments professionals who work on a hybrid basis from offices in London. As an ISO, they work with many different partners and due to continued growth, are keen to hire an administration superstar to join the team!
Your main role involves looking after the onboarding processes. This role is essential in ensuring smooth transitions onto the systems for new merchants when they join. This is a hybrid working role, between home and the London office.
Responsibilities:- Application Processing: Efficiently handle new applications, COLES, and change of acquirers.
- Document Management: Review and save necessary documents and KYC information, ensuring compliance with industry standards.
- Sales Pipeline Monitoring: Regularly check the sales pipeline and follow up with banks for application updates to ensure timely processing.
- Reporting: Prepare and send weekly out-of-SLA reports.
- Document Collection: Proactively chase representatives and merchants for missing documents, such as KYB for leasing, to ensure complete application files.
- Merchant Setup: Set up merchants with additional MIDs, including eCommerce, EPOS, and Smarter Dashboard/additional sites, to accommodate their business needs.
- Bank Detail Changes: Action changes of bank details, ensuring accuracy and security.
- Customer Support: Answer calls and queries from merchants, offering human assistance and maintaining high customer satisfaction.
- Terminal Orders: Assist admin team with additional terminal orders to meet merchant requirements.
- You’ll be a fantastic administrator with strong attention to detail and organisational skills.
- Excellent communication skills, both written and verbal, with a good telephone manner.
- Ability to manage multiple tasks and prioritise effectively in a fast-paced environment; experience with CRM systems and onboarding processes is a plus.
- Familiarity with KYC and KYB processes.
- Merchant services, payments, or card acquiring experience would be useful.
- Proactive and continuously seeking to improve and develop systems.
- Able to manage tasks timely and under pressure, as a core person of the business where all people ask for support and queries on applications.
For this role as Onboarding Executive, please click apply online and upload an updated copy of your CV.
Onboarding Executive (Payments/Merchant Services/Card Acquiring) employer: TipTopJob
Contact Detail:
TipTopJob Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Onboarding Executive (Payments/Merchant Services/Card Acquiring)
✨Tip Number 1
Familiarise yourself with the onboarding processes specific to merchant services. Understanding the nuances of KYC and KYB will not only help you in interviews but also demonstrate your commitment to the role.
✨Tip Number 2
Network with professionals in the payments industry, especially those who work in onboarding or merchant services. Engaging with them on platforms like LinkedIn can provide insights and potentially lead to referrals.
✨Tip Number 3
Prepare to discuss your organisational skills and how you've managed multiple tasks in previous roles. Use specific examples that highlight your ability to thrive in fast-paced environments, as this is crucial for the Onboarding Executive position.
✨Tip Number 4
Research the company’s values and recent developments in the merchant services sector. Being knowledgeable about their operations and showing genuine interest during your conversation can set you apart from other candidates.
We think you need these skills to ace Onboarding Executive (Payments/Merchant Services/Card Acquiring)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in administration, customer support, and any specific knowledge of KYC and KYB processes. Use keywords from the job description to demonstrate your fit for the Onboarding Executive role.
Craft a Compelling Cover Letter: Write a cover letter that showcases your organisational skills and attention to detail. Mention your experience with CRM systems and how you can contribute to the onboarding processes. Personalise it to reflect your enthusiasm for the company and the role.
Showcase Communication Skills: In your application, emphasise your excellent written and verbal communication skills. Provide examples of how you've successfully managed customer queries or supported teams in previous roles, as this is crucial for the Onboarding Executive position.
Highlight Proactivity: Demonstrate your proactive approach by including examples of how you've improved processes or systems in past roles. This will show that you are not just reactive but also someone who seeks to enhance efficiency, which is key for this position.
How to prepare for a job interview at TipTopJob
✨Showcase Your Organisational Skills
As an Onboarding Executive, you'll need to demonstrate your strong organisational skills. Prepare examples from your past experiences where you successfully managed multiple tasks or projects simultaneously, highlighting how you prioritised effectively in a fast-paced environment.
✨Familiarise Yourself with KYC and KYB Processes
Since familiarity with KYC and KYB processes is important for this role, make sure to brush up on these concepts before the interview. Be ready to discuss how you've applied these processes in previous roles or how you would approach them in this position.
✨Prepare for Customer Support Scenarios
Customer support is a key part of the role, so think about how you would handle common queries from merchants. Prepare a few scenarios where you provided excellent customer service, focusing on your communication skills and ability to resolve issues efficiently.
✨Demonstrate Proactivity and Improvement Mindset
The company values proactive individuals who seek to improve systems. Come prepared with ideas on how you could enhance the onboarding process or any relevant experiences where you identified areas for improvement in your previous roles.