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For Companies At a Glance
- Tasks: Support digital transformation projects by managing reporting, compliance, and documentation.
- Company: Made Tech uses human-centred technology to enhance public services for better societal outcomes.
- Benefits: Enjoy hybrid working, flexible hours, and opportunities for professional growth.
- Why this job: Join a dynamic team focused on impactful projects and continuous improvement in project management.
- Qualifications: Experience in project management, communication skills, and ability to influence stakeholders are essential.
- Other info: Work in vibrant cities like Bristol, London, Manchester, or Swansea.
The predicted salary is between 36000 - 60000 £ per year.
Location: Bristol, London, Manchester or Swansea with hybrid-working policy
About Made Tech
Our aim at Made Tech is to use human-centred technology to improve our society. We believe putting people at the heart of designing, building and delivering public services leads to better outcomes for everyone. As an active participant in the Delivery Management community, this role not only helps to drive the successful delivery of current engagements but also contributes to the continuous improvement of project management practices within Made Tech, ensuring that the organisation remains agile, efficient, and responsive to client needs.
About the role
The Delivery Support Analyst in PMO at Made Tech plays an essential role in ensuring the seamless execution and oversight of the company's digital transformation engagements. This role will see you managing workstream reporting, ensuring compliance with Statements of Work (SoW), and maintaining a comprehensive RAID (Risks, Assumptions, Issues, Dependencies) log across all Made Tech engagements. The Delivery Support Analyst will play a crucial role in maintaining the structure and efficiency of the project lifecycle. The Delivery Support Analyst creates and maintains all key engagement documentation, or collaborates with the Delivery Manager to bring in additional expertise when needed.
Key Responsibilities
- Manage work stream reporting, SoW compliance reporting and overall RAID log for Made Tech’s engagements
- Capture and manage demand for resources within each of the Made Tech account workstreams/SoWs.
- Work with Scheduling to raise/manage resource requests and verify appropriate resource allocation
- Support onboarding new team members and create rotation plans where appropriate
- Track budget and capacity within each work stream/SoW, highlighting risks and issues to Delivery Manager
- Ensure accurate and timely timesheet completion across all work streams/SoWs
- Manage team work plans/schedules and on-site register
- Provide timely and visual client-ready reporting on all of the above
- Support the team with travel and accommodation booking as required
- Facilitate key meetings/ceremonies with stakeholders where appropriate
- Oversee dependencies, action/issue monitoring, and controls and help to perform health checks work streams/SoWs
- Create and maintain all key engagement documentation, or work with the Delivery Manager to bring additional specialist knowledge onboard
- Present and report on engagement status to the agreed frequency level to a range of stakeholders across the business, up to C-Suite level.
Be an active participant in the Delivery Management community within the engagement and Made Tech
Skills, Knowledge and Expertise
- Experience leading or supporting business change programs or portfolios.
- Programme office delivery experience within the full lifecycle of cross functional projects (software engineering, user experience, architecture, etc.)
- Experience in managing/influencing colleagues and peers to achieve required business outcomes (timesheet compliance, policy adherence, etc.).
- Able to use soft power to create influence and know when to escalate to achieve required outcomes
- Experience of project scheduling, risk management, budget management, and tracking the realisation of benefits
- Clear and confident communication skills; able to partner and work with stakeholders from client organisations and across the business, including C-Suite executives
- Experience in managing the activities of a project team in a matrixed project organisation
Delivery Support Analyst employer: Made Tech Limited
Contact Detail:
Made Tech Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Delivery Support Analyst
✨Tip Number 1
Familiarise yourself with the key responsibilities of a Delivery Support Analyst. Understanding the nuances of workstream reporting, RAID logs, and compliance will help you speak confidently about your relevant experience during interviews.
✨Tip Number 2
Network with current or former employees of Made Tech. Engaging with them on platforms like LinkedIn can provide you with insider knowledge about the company culture and expectations, which can be invaluable in your application process.
✨Tip Number 3
Prepare to discuss your experience with project management tools and methodologies. Being able to articulate how you've used these in past roles will demonstrate your capability to manage the responsibilities outlined in the job description.
✨Tip Number 4
Showcase your soft skills during the interview. Since the role requires influencing colleagues and managing stakeholders, be ready to provide examples of how you've successfully navigated similar situations in the past.
We think you need these skills to ace Delivery Support Analyst
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in project management, business change programmes, and any specific skills mentioned in the job description. Use keywords from the job listing to demonstrate your fit for the role.
Craft a Compelling Cover Letter: Write a cover letter that showcases your understanding of Made Tech's mission and how your background aligns with their goals. Mention specific experiences that relate to managing workstream reporting and compliance, as well as your ability to communicate effectively with stakeholders.
Showcase Relevant Skills: In your application, emphasise your experience with RAID logs, resource management, and project scheduling. Provide examples of how you've successfully managed risks and issues in previous roles to illustrate your capabilities.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for the Delivery Support Analyst role.
How to prepare for a job interview at Made Tech Limited
✨Understand the Role
Make sure you thoroughly understand the responsibilities of a Delivery Support Analyst. Familiarise yourself with key terms like RAID logs, SoW compliance, and workstream reporting. This will help you answer questions confidently and demonstrate your knowledge of the role.
✨Showcase Your Experience
Prepare to discuss your previous experience in managing business change programmes or project delivery. Highlight specific examples where you've successfully influenced colleagues or managed project schedules, as this aligns closely with what Made Tech is looking for.
✨Communicate Clearly
Since clear communication is crucial for this role, practice articulating your thoughts clearly and concisely. Be ready to explain complex concepts in simple terms, especially when discussing your past projects or experiences with stakeholders.
✨Ask Insightful Questions
Prepare thoughtful questions about Made Tech's approach to digital transformation and how they measure success in their engagements. This shows your genuine interest in the company and the role, and it can also provide you with valuable insights into their culture and expectations.
