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For Companies At a Glance
- Tasks: Join our Aerospace team to enhance customer service and manage logistics operations.
- Company: Sterling UK Control Tower is a leader in aerospace logistics, part of Kuehne + Nagel.
- Benefits: Enjoy discounts, a pension plan, and 24/7 access to health and legal support.
- Why this job: Be part of a supportive culture that values your contributions and offers career growth.
- Qualifications: Experience in aerospace and customer service, plus strong communication skills are essential.
- Other info: We are a forces-friendly employer, welcoming service leavers to our team.
The predicted salary is between 36000 - 60000 £ per year.
We're hiring! Sterling UK Control Tower is seeking a new addition to join our Aerospace International team.
Your Role
The Aerospace International Logistics Specialist is responsible for ensuring that our customers experience is a positive one each and every time they engage with Sterling, providing operational and customer care excellence.
Your Responsibilities
- Maintains and enhances customer services by ensuring procedures are followed and systems used correctly.
- Follow any new systems procedures within the department.
- Answering the phone in a professional and timely manner (within 3 rings). A good telephone manner is essential.
- To take job orders from clients, that include routing, classifying of service type, establishing a deadline.
- To assist in providing clients with continuous notification and follow-up (which includes flight and customs delays, proof of deliveries, charges, resolutions, etc).
- Familiarize yourself with all special services we can offer and ensure customers are given all options available.
- Help develop and maintain relationships with clients.
- Ensuring communication with service partners is kept up to date.
Your Skills and Experiences
- Experience in Aerospace field is preferred.
- Extensive customer service experience within Freight forwarding is a must, preferably in air logistics.
- Excellent knowledge of international and domestic airline routings, geography and time zones.
- Understanding of the Aviation industry and delivering Time Critical shipments using all available services.
- Ability to identify and solve problems.
- Proficient in Microsoft Office suite (Excel, PowerPoint & Word).
- Good written and verbal communications skills in English.
Good Reasons to Join
If you would like to become a valued member of our team, we will make sure that you’re rewarded for your commitment and expertise. You can join the contributory Sterling a Kuehne + Nagel company, pension plan and enjoy our Route 2 Rewards scheme which offers everything from discounts, benefit information, recognition and its own wellbeing center. We care for our colleagues (and their immediate family) with our employee assistance program providing access to 24/7 GP, legal and financial advice along with mental health counselling. All of this to help you live a happier and healthier life. As proud holders of the Gold Covenant, we are a forces-friendly employer who recognize the skills, expertise and value service leavers bring to our organization.
Aerospace International Logistics Specialist - Sterling employer: Kuehne + Nagel AS
Contact Detail:
Kuehne + Nagel AS Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Aerospace International Logistics Specialist - Sterling
✨Tip Number 1
Familiarise yourself with the specific services and procedures that Sterling offers in the aerospace logistics sector. Understanding these will not only help you during interviews but also demonstrate your genuine interest in the role.
✨Tip Number 2
Brush up on your knowledge of international and domestic airline routings, as well as time zones. Being able to discuss these topics confidently can set you apart from other candidates.
✨Tip Number 3
Practice your telephone communication skills. Since a good telephone manner is essential for this role, consider role-playing scenarios where you take job orders or handle customer inquiries.
✨Tip Number 4
Network with professionals in the aerospace and logistics fields. Engaging with industry contacts can provide valuable insights and potentially lead to referrals, increasing your chances of landing the job.
We think you need these skills to ace Aerospace International Logistics Specialist - Sterling
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities and skills required for the Aerospace International Logistics Specialist position. Tailor your application to highlight relevant experiences in customer service and logistics.
Highlight Relevant Experience: In your CV and cover letter, emphasise your experience in the aerospace field and freight forwarding. Provide specific examples of how you've successfully managed customer relationships and handled logistics challenges.
Showcase Communication Skills: Since excellent written and verbal communication skills are essential for this role, ensure your application is well-written and free of errors. Use clear and professional language to demonstrate your ability to communicate effectively.
Tailor Your Cover Letter: Craft a personalised cover letter that addresses why you want to work with Sterling and how your skills align with their needs. Mention your understanding of the aviation industry and your commitment to providing exceptional customer service.
How to prepare for a job interview at Kuehne + Nagel AS
✨Showcase Your Customer Service Skills
Since the role heavily focuses on customer care excellence, be prepared to share specific examples of how you've provided outstanding service in previous positions. Highlight your ability to handle difficult situations and maintain a positive experience for clients.
✨Familiarise Yourself with Aerospace Logistics
Brush up on your knowledge of the aerospace industry and logistics processes. Understanding key terms and concepts related to air freight and international shipping will demonstrate your commitment and readiness for the role.
✨Demonstrate Effective Communication
Given the importance of communication in this role, practice articulating your thoughts clearly and concisely. Be ready to discuss how you would keep clients informed about their shipments and any potential delays.
✨Prepare for Problem-Solving Scenarios
Think of examples where you've successfully identified and resolved issues in a logistics or customer service context. This will show your potential employer that you can think on your feet and handle challenges effectively.
