Information Technology Support Engineer

1ST LINE SUPPORT ENGINEER & 2ND LINE SUPPORT ENGINEER WANTED! Elevate your career in the dynamic world of IT Support! We\’re on the lookout for a 1st Line Support Engineer and a 2nd Line Support Engineer to thrive in our client\’s fast-paced environment. Have you got 1st Line Support experience? Have you got 2nd Line Support experience? Are you on the search for a better opportunity to develop your career? Ready to make your mark? Read on and be part of something extraordinary! Key Responsibilities for the 1st & 2nd Line Support Engineer: Keep the IT Documentation up to date Manage multiple tickets and projects Assist technical support requests within the team and work on 1st/2nd line tickets and projects Ensure good communication with both customers and staff Meet and exceed SLAs Occasional overtime offered Skills Required for the 1st & 2nd Line Support Engineer: Strong written and spoken communication skills Experience working with Microsoft technologies (incl. Active Directory, Windows Server, Office 365) (essential) Ability to work independently and as part of a team 1st Line Service Desk experience (essential) 2nd Line Service Desk experience (essential) Managed Service Provider (MSP) experience (desired) Exceptional customer service skills and engagement You must be within a 45 minute commute from Shoreham-By-Sea. If this is right for you and within the area seeking a new position, please apply for additional information or contact Thomas Edevane from Clearwater People Solutions. Seniority level Mid-Senior level Employment type Full-time Job function Information Technology Industries IT Services and IT Consulting #J-18808-Ljbffr